Black Pineapple Ltd

Oracle Infrastructure as a Service

A comprehensive set of integrated, subscription-based Infrastructure as a Service (IaaS) that enable businesses to run any workload in an enterprise-grade cloud managed, hosted, and supported by Oracle.



  • Cloud Infrastructure built for Enterprise
  • Fast and Scalable Compute Resources
  • Database On Demand On VMs, Bare Metal, or Oracle Exadata
  • Enterprise-Grade Private Virtual Cloud Networks
  • Storage Options For All Your Mission-Critical Data
  • Private Connection From Your Network To Your Cloud
  • Effective and manageable cloud security for your most important workloads


  • Predictable, low pricing across all regions and offerings
  • Cloud with a Service Level Agreement; Performance, Availability and Manageability
  • Your Cloud Applications - Highly-Available, Scalable and Secure
  • Oracle Cloud Platform is available within your data center


£0.02 per instance per hour

Service documents


G-Cloud 11

Service ID

4 0 6 3 5 3 1 3 0 5 9 7 5 8 7


Black Pineapple Ltd

Susan Hirt

+44 7792619529

Service scope

Service constraints
See to determine applicable constraints based on buyers requirements.
System requirements

User support

Email or online ticketing support
Email or online ticketing
Support response times
See for information on response times
User can manage status and priority of support tickets
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
Onsite support
Yes, at extra cost
Support levels
See for information on service levels
Support available to third parties

Onboarding and offboarding

Getting started
See for descriptions of all of the Oracle Cloud servcies
Service documentation
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
Online videos and interactive learning portals
End-of-contract data extraction
Customer are able to remove their data at any time through the same means they uploaded.
End-of-contract process
On termination of service customer data will be available for collection purposes only for a period as set out in the service termination details.

See for specific details

Using the service

Web browser interface
Using the web interface
Manage and deploy services via the Oracle Cloud Portal
Web interface accessibility standard
WCAG 2.1 AA or EN 301 549
Web interface accessibility testing
What users can and can't do using the API
API's are available for the Oracle Cloud to provide user functionality or programmatic control of the Oracle Cloud environment.

API automation tools
  • Ansible
  • Chef
  • SaltStack
  • Terraform
  • Puppet
API documentation
API documentation formats
Command line interface
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
Using the command line interface
The Oracle Command Line Interface (CLI) is a small footprint tool that you can use on its own or with the Console to complete Oracle Cloud Infrastructure tasks



Scaling available
Scaling type
  • Automatic
  • Manual
Independence of resources
Oracle Cloud represents a hyper-scale public cloud service, as such the environments are over sized and actively monitored to ensure there is no degradation in service.

Usage notifications
Usage reporting


Infrastructure or application metrics
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type
Reseller (no extras)
Organisation whose services are being resold

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
What’s backed up
Under User Control
Backup controls
Under User Control
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Users schedule backups through a web interface
Backup recovery
Users can recover backups themselves, for example through a web interface

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
See for information Guaranteed Availability
Approach to resilience
See for information on Oracles approach to resilience
Outage reporting
Please see for Oracle Cloud Health

Identity and authentication

User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Oracle Cloud Infrastructure Identity and Access Management (IAM) lets you control who has access to your cloud resources. You can control what type of access a group of users have and to which specific resources.

Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
This is available from Oracle on request
ISO/IEC 27001 accreditation date
This is available from Oracle on request
What the ISO/IEC 27001 doesn’t cover
ISO 28000:2007 certification
CSA STAR certification
CSA STAR accreditation date
January 2019
CSA STAR certification level
Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover
PCI certification
Who accredited the PCI DSS certification
This is available from Oracle on request
PCI DSS accreditation date
This is available from Oracle on request
What the PCI DSS doesn’t cover
Other security certifications
Any other security certifications
  • United Kingdom Cloud Security Principles
  • SOC 1, SOC 2, SOC 3
  • NIST 800-171/DFARS 252.7012
  • Cyber Essentials Plus
  • See

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
  • Other
Other security governance standards
See for list of standards
Information security policies and processes
Oracle Cloud Services operates under practices which are aligned with the ISO/IEC 27002 Code of Practice for information security control


Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Oracle Cloud Operations performs changes to cloud hardware infrastructure, operating software, product software, and supporting application software that is provided by Oracle as part of the Oracle Cloud Services, to maintain operational stability, availability, security, performance, and currency of the Oracle Cloud Services. Oracle follows formal change management procedures to review, test, and approve changes prior to application in the production service.

Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Oracle regularly performs penetration and vulnerability testing and security assessments against the Oracle cloud infrastructure, platforms, and applications. These tests are intended to validate and improve the overall security of Oracle Cloud Services.

Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Oracle have automated mechanisms to log various security-relevant events (for example, API calls and network events) in the infrastructure, and monitor the logs for anomalous behaviour. Alerts generated by monitoring mechanisms are tracked and triaged by the security team

Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Oracle Global Information Security (GIS) defines roles and responsibilities for the incident response teams embedded within the Lines of Business (LoBs). All LoBs must comply with GIS incident response guidance about detecting events and timely corrective actions. Corporate requirements for LoB incident-response programs and operational teams are defined per incident type:
Validating that an incident has occurred
Communicating with relevant parties and notifications
Preserving evidence
Documenting an incident itself and related response activities
Containing an incident
Eradicating an incident
Escalating an incident

See for users process for reporting security incidents

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Who implements virtualisation
Virtualisation technologies used
Oracle VM
How shared infrastructure is kept separate
Customer isolation that allows you to deploy your application and data assets in an environment that commits full isolation from other tenants and Oracle’s staff, as well as between the same tenant’s workloads


Energy efficiency

Energy-efficient datacentres
Description of energy efficient datacentres
Oracle is committed to sustainability in all aspects of its business. See for more information specifically on data centres


£0.02 per instance per hour
Discount for educational organisations
Free trial available
Description of free trial
Depends which service, but Oracle do provide trials for certain products

See for more details
Link to free trial

Service documents

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