Skotkonung Ltd

Skotkonung Volunteer Management System (VMS)

VMS is a secure cloud-based solution to support central government and local authorities manage volunteer activity during a crisis response. VMS enables organisations to quickly onboard, coordinate and assign tasks to volunteers. Provides a full audit-trail of activity, including electronic proof of delivery (e.g. medicine/food). Accessible via volunteer's own device.


  • Rapidly onboard volunteers, assign tasks and monitor progress
  • GIS dashboard provides real-time data on volunteer deliveries and navigation
  • Technology-assisted scheduling to assign consignments and monitor status
  • Online oversight of all volunteers and their tasks
  • Task Schedule to manage future/recurring tasks and forecast volunteer availability
  • Tasks can be grouped by geographic area or organisation
  • Electronic Proof of Delivery (ePoD) including image capture and eSignature
  • Volunteers access portal via web browser using own mobile device
  • Centralised user access and security management


  • Increased efficiency with end-to-end management of tasks and people
  • Management oversight of volunteers, deliveries and beneficiaries
  • Improved time and resource efficiency
  • Real-time monitoring of volunteer tasks, progress and duty of care
  • User-based access controls and permissions to protect personally identifiable information
  • Volunteers access portal via web browser on personal mobile device
  • Downloadable analysis and Management Information
  • Scalable to give increased value for money with use
  • GDPR compliance with data residing in secure live shared workspace
  • Robust audit information on all deliveries, consignments and tasks


£50 a licence a day

  • Education pricing available
  • Free trial available

Service documents

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G-Cloud 12

Service ID

4 0 6 0 8 6 3 8 4 5 5 9 3 6 4


Skotkonung Ltd Skotkonung
Telephone: +44(0) 33 0088 3933

Service scope

Software add-on or extension
Cloud deployment model
Public cloud
Service constraints
Maintenance is planned in advance (normally to take place between 8pm and 6am) and users are advised of disruption (normally with 48hr notice).
System requirements
  • Internet connection and browser
  • Service is designed to work on a tablet/laptop/desktop
  • Screens will render on a mobile device

User support

Email or online ticketing support
Email or online ticketing
Support response times
The help desk is available 09:00 to 17:00 on UK business days. We respond to high priority issues within four working hours. Medium priority within one business day. Low priority as agreed with the Customer on receipt of a service request.
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels
Support level is tailored to client needs and is normally set out in full in a service level agreement with the client. We provide single point of contact for technical support, finance and management. We provide a 24hr monitored single email address for all technical issues and run server monitoring on all client servers to flag connectivity and other issues. We can provide further details on request.
Support available to third parties

Onboarding and offboarding

Getting started
Clients are assigned an account manager. The account manager will organise system setup and initial configuration; managing data migration (subject to additional charge if data is not in ready to import format); setting us initial admin/user accounts; preparing training materials (as agreed with the client) and setting up training for client administrators (and if required users).

Copies of training materials (videos, manuals etc.) will be provided to the client to share with new users.
Service documentation
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
Data export is provided at the end of service as follows:

For documents in the database these are provided in zip files containing the documents.

For specific data these can be provided in MS-Excel worksheets or flat file CSV format.

The majority of information can be extracted by the customer from the user interface.
End-of-contract process
Based on an agreed end-of-service date, we provide data as above. We hold data for an agreed period, not normally exceeding one month, or as agreed with the client, and then delete it unless we are legally required to retain it.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
Pages reformat depending on the size of the device screen.
Service interface
Customisation available
Description of customisation
Skotkonung's Volunteer Management System is highly customisable, depending on client needs. This is part of setup and on-boarding users.


Independence of resources
We use Microsoft Azure Cloud servers that scale on real-time demand.


Service usage metrics
Metrics types
Active User, Supplier and Volunteer task metric data is provided
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Outspoken Logistics Ltd.

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Data export is based on permissions granted for each user and client customisable outputs (to be agreed with client during on-boarding). Data is downloadable in various formats such as PDF reports, MS-Excel Tables and flat file CSVs, via the user interface.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • HTML
  • PDF
  • PNG
  • Excel
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • Word
  • Excel
  • PDF
  • PNG
  • JPEG
  • MSG

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network
Only named administrators have access to customer databases. Sensitive data for government services can only be accessed by SC cleared personnel.

Availability and resilience

Guaranteed availability
99.5% uptime
Approach to resilience
Available on request
Outage reporting
A public dashboard is used to report outages and email alerts to administrators as required. Planned outages are notified to users via email alerts and or system announcements.

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Username or password
  • Other
Other user authentication
Access is restricted to named users and user accounts are subject to strong password policies. Two-factor authentication is enabled.
Access restrictions in management interfaces and support channels
Access is restricted to named users and user accounts that are subject to strong password policies, two-factor authentication and validated IPs.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Description of management access authentication
Access is restricted to named users and user accounts are subject to strong password policies. Two-factor authentication is enabled.

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
Approachable Certification
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
ISO 27001 certification covers all aspects of this service. Details of scope are available on request.
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
ISO 9001
Information security policies and processes
We have fully documented information security policies. A copy is available on request.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We have internal processes for change control that includes a full cycle of testing and audit from development to production release. Changes are assessed at time of request for security implications and if necessary additional testing or external verification is completed prior to production release. These processes are documented and comply with our ISO 9001 and 27001 quality systems.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Information available on request
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Available on request
Incident management type
Supplier-defined controls
Incident management approach
Available on request

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks


£50 a licence a day
Discount for educational organisations
Free trial available
Description of free trial
Proof of concept service giving users an opportunity to test on a small data set (provided by client or if requested by us). Trial period is negotiable but not to exceed 6 weeks. Please contact us to discuss further.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.