Gradian Systems Ltd

Symantec's Web Security Service

WSS provides the same proactive web protection capabilities delivered by Symantec's on-premises Secure Web Gateway, the ProxySG, but delivered as a resilient cloud security service. Sitting between your employees and the Internet, it protects your enterprise from cyber threats and controls corporate use of the cloud and the web.

Features

  • Multi-layered dual anti-virus and heuristic analysis combines to block malware
  • Advanced sandboxing capabilities protects against targeted attacks
  • Hybrid model or 'Full Cloud' service deployment options available
  • Flexible integration across multiple authentication mechanisms
  • Two UK based data centers with 40+ global locations
  • Log files can be stored in the EU
  • Classify URLs in 84 categories
  • Migrate your existing on-premise (ProxySG) policies into the Cloud seamlessly
  • Integrate your existing Symantec DLP, CASB, SEP technologies
  • Administrative interface supported either on-premise or via online portal

Benefits

  • Protect users against malware by leveraging advanced multi-layered detection techniques
  • Set granular access policies and log user internet usage
  • Extend security controls and protect your mobile work force
  • Flexible traffic forwarding options fits multiple topology requirements
  • Gartner MQ 'leader' demonstrating excellent quality of service
  • Independently certified to SSAE16 and ISO 27001
  • Shared threat intelligence via Symantec's Global Intelligence Network
  • Typically lower cost than the competition
  • Detailed logging and reporting capabilities for monitoring user activity
  • Use existing SIEM by leveraging our API to download logs

Pricing

£13.12 a user

  • Free trial available

Service documents

Framework

G-Cloud 12

Service ID

4 0 5 0 8 2 8 9 6 5 4 0 1 0 8

Contact

Gradian Systems Ltd

Ciaran O'Rourke

07770 377 936

ciaran.orourke@gradian.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
CASB - Cloud Access Security Broker DLP - Data Leakage Prevention SEP - Symantec Endpoint Protection
Cloud deployment model
  • Public cloud
  • Hybrid cloud
Service constraints
Connectivity to the service include multiple options: - Transparent IPSEC tunnels - Explicit IPSEC tunnels (explicit over IPSEC) - Explicit proxy (direct browser settings) - Proxy Forwarding (Hybrid deployment) - Unified Agent app for mobile device - SEP proxy setting enforcement (Symantec Endpoint customers can use a 'single agent' for both local malware protection and traffic forwarding to the WSS service). Authentication integration with AD include: - SAML (ADFS, Ping, OKTA..etc) - Azure AD - Captive portal - HTTP Header injection - IP-to-User mapping
System requirements
  • Authentication requires Microsoft AD, Azure AD or SAML 2.0 IDP
  • Traffic forwarding with either IPSEC, Proxy, Browser Settings or Software

User support

Email or online ticketing support
Email or online ticketing
Support response times
Please see Gradian's Support Guide attached
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Please see Gradian Support Guide attached.
Support available to third parties
No

Onboarding and offboarding

Getting started
Gradian possess the skills and support to configure, deploy, support and run this service on your behalf. These services can be found under Gradian's Professional Service and Gradian's Managed Configuration Service. Alternatve support options can be found under Gradian's Technical Account Service Plan (T.A.S.P) and Gradian Support for Symantec Products.
Service documentation
Yes
Documentation formats
Other
Other documentation formats
PowerPoint
End-of-contract data extraction
The service is terminated should the contract end.
End-of-contract process
Customers will be removed from the WSS service and no further web traffic will be processed. All services are included in the price of the contract.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
IOS devices will forward traffic to our cloud web proxy via an integration point with SEP-Mobile. Andriod devices support is provided via an App in the Google Play Store Desktop users will use either the provided unified agent, SEP, VPN or PAC files in the web browser Static locations will forward traffic via proxy chaining or VPN
Service interface
Yes
Description of service interface
Web based service interface accessed via web browser
Accessibility standards
None or don’t know
Description of accessibility
Unknown.
Accessibility testing
Unknown.
API
Yes
What users can and can't do using the API
SyncAPI offers the ability to 'pull' the raw cloud logs from the service for near real time logging. Customers can parse those logs into their own SIEM for local processing. This offers an additional method for web reporting in addition to the built in logging and reporting tools provided as part of the standard service offering. More details can be found here: https://support.symantec.com/en_US/article.DOC10379.html It is also possible to update your public IP record in our cloud service for IPSEC connected customers using the following API: https://portal.threatpulse.com/docs/sol/AccessMethods/Tasks/dynamic_dns_api_ta.htm
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Administrators can customize the following: - Content Filtering rules - Malware detection rules (whitelist) - Web activity Reports - Exception pages (block pages returned to users who match a block rule) - Authentication rules - SSL interception policies - and more..

Scaling

Independence of resources
Fully multi tenanted service governed by ISO 27001 and SSAE16

Analytics

Service usage metrics
Yes
Metrics types
Metrics are provided for all aspects of the WSS service including Bandwidth Block/Allow statistics
Quota
Data Protection Violation

Available via the real time dashboard or summary/detailed reports.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Symantec's

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
On demand Excel/PDF format API extraction.
Data export formats
  • CSV
  • Other
Other data export formats
PDF
Data import formats
Other
Other data import formats
XML/CPL from Management Center for policy uploads

Data-in-transit protection

Data protection between buyer and supplier networks
IPsec or TLS VPN gateway
Data protection within supplier network
Other
Other protection within supplier network
Information on request (not public)

Availability and resilience

Guaranteed availability
99.999% availability - Service credits for not meeting
Approach to resilience
Available on request (not public knowledge)
Outage reporting
Service outages are reported via
-MSS management portal
-bto.bluecoat.com
-SMS alert
-email alert

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication
Multiple options including: SAML, IP-to-User mapping (agent installed on AD), HTTP header injection (SEP and proxy forwarding), Azure AD, Captive portal
Access restrictions in management interfaces and support channels
Available on request (not public).
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Unknown
ISO/IEC 27001 accreditation date
11/12/2013
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Details of information security policies are provided on request. Compliance with these policies is assured by independent testing.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Available on request (not public).
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Available on request (not public).
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Available on request (not public)

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£13.12 a user
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
30 Day Free Trial managed by our in house 'proof of concept' team.

Service documents

Return to top ↑