Planbox Imaginatik offers an all-one-in cloud-based solution to manage all your innovation activities. Crowdsource, discover, collect, develop, evaluate, manage and experiment on ideas from your workforce, customers, partners and suppliers. Our agile innovation management platform employs advanced searching, artificial intelligence, and machine learning to aid information discovery and idea creation
- Software solution covering the full lifecycle from imagination to innovation
- Crowd vote for their favourite ideas
- Comprehensive reporting and data analytics
- Facility to engage with external partners and suppliers
- Employee recognition and rewards management
- Gamification, leaderboards and recognition management
- Customisable business rules driven workflow and notification
- Idea evaluation, prioritisation and investment appraisal
- Manage activities in a single system of record for innovation
- Integration with complementary platforms - SharePoint, Yammer, CRM, etc.
- Ensure great ideas don't fall through the cracks
- Identify and develop small incremental improvements in key business areas
- Motivate staff by involving them in business success
- Connect employees with the needs of customers, partners and suppliers
- Maximise the return on investments
- Discover new technologies, business models and partnering opportunities
- Optimise a wide range of business activities and processes
- Seed ideas for exciting new products, services and solutions
- Capture ideas that will increase capacity and productivity
- Dramatically raise levels of employee engagement
£10000 per instance per year
- Education pricing available
- Free trial available
Planbox Imaginatik Limited
44 7899 770 081
|Software add-on or extension||No|
|Cloud deployment model||
|System requirements||Client must simply have one of the supported web browsers|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Critical (4 hour resolution/response)
- Entire system not accessible
- Emails not being sent
- System bug impacting broad user base
High (8 hour resolution/response)
- System performance issues
- User locked out of system
- System bug impacting individual or small user base
Medium (24 hour resolution/response)
- Portions of system not accessible
- Reports not accessible
- Administration functions not accessible
- Search engine not accessible
Low (48 hour resolution/response)
- Data updates
- Cost savings/avoidance amount updates
- Changes a submitter on an idea
For more information please review our SLA (service level agreement) at https://planbox.com/legal/cloud-service-level-agreement/.
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
Planbox offers unparalleled support to create the best user experience possible and ensure the highest uptime possible. We maintain business continuity for enterprises running mission-critical innovation processes by pro-actively preventing issues. Support is offered in multiple, tiered support levels which are available to ensure an enterprise-grade customer experience. Planbox will provide a dedicated Account Manager with years of experience managing innovation programs for some of the world’s largest and most innovative organizations. They will work with the client to ensure that we understand their program goals and that we can tailor our services accordingly. Our subscription offers you access to our support portal and includes guides, best practices and how to's to maximize the use of your subscription.
Our standard Silver subscription will provide you with 24/7 Support with access to a support specialist during working business hours and 500 GB of Data Storage.
Our upgraded Gold Subscription package will provide you with an account manager for up 75 hours of professional services, accelerated support ticket processing and a set of cloud technology benefits which include a sandbox environment, and 1 TB of storage.
|Support available to third parties||Yes|
Onboarding and offboarding
As part of the implementation, we offer extensive administrator training that covers all the administration functions. Planbox has adopted a train-the-trainer model; therefore, Planbox includes training of 3 to 5 business days to one or many of Sadara's dedicated innovation contributors. This training can be offered online via Web-based live training sessions with the Professional Service team or our services team can do on-site training on-demand. We have developed very specific training programs that add value at whichever stage our customer is in within their innovation journey.
We have various webinars to show off new features and functionalities. We also have specific webinars scheduled throughout the year in partnership with Leading Innovators and Analysts. The topics include: how to plan your innovation objectives, how to build a business case for innovation management and how to manage your innovation portfolio amongst many others. An admin guide is also supplied as part of the training material. We can also work with you to create training material and learning content above and beyond what is provided as part of our standard content.
|End-of-contract data extraction||Data is backed up on a daily basis. When the contract ends, the final backup of data can be provided to the client.|
The price of the contract includes all data retention and destruction policies at no extra charge. Customer data stored in the Planbox cloud platform will be retained as long as the client maintains an active subscription. No customer-data is automatically purged from the system. Planbox will take reasonable steps to ensure proper data destruction (such that any customer information is rendered unusable and unreadable) when it is no longer needed to deliver its services. In the event of the termination or expiration of a customer agreement, all customer data is deleted within sixty (60) days following termination. Upon request, Planbox will provide written certification that all such customer information has been deleted.
For more info:
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||The platform is fully responsive in design and web-based which means it can run on any desktop or mobile device, any operating system, and most browsers. All elements within each page are sized based on the dimensions of the device's screen. Furthermore, we have a mobile application available on iOS and Android that replicates the user experience from our web platform.|
|Accessibility standards||WCAG 2.1 AA or EN 301 549|
All elements of all pages have been tested against the following HTML 508 checklist and comply with all WCAG 2.1 standards:
|What users can and can't do using the API||
Planbox provides a comprehensive REST-like web API which lets you do anything. We believe so strongly in an open API that we built Planbox itself around the API. Anything the web application can do, you can do (better). Using the Planbox Innovation Management Platform SDK (a strongly-typed .NET class library), you can easily interact with the API with full code completion and documentation at your fingertips. Planbox Innovate's API consists of multiple distinct endpoints (like the user endpoint or authentication endpoint) which accept standard HTTP GET, POST, and DELETE requests. For example, you can retrieve a list of users in Planbox Innovate by calling GET /latest/users, or submit an idea by calling POST /latest/ideas with the idea. These are called REST methods because they conform to the standard REST philosophy. Some endpoints also provide special ad-hoc methods; for example, you can retrieve the current authenticated user by calling GET /latest/users.current.
All methods are included in the client SDK, so you don't need to research the API structure or available endpoints. For example, you can log in to Planbox Innovate and invite a user in three lines.
|API documentation formats||
|API sandbox or test environment||Yes|
|Description of customisation||
Users have complete control over the look and feel of your portal page, the challenge page, and the idea page as it is built on HTML5 while also giving you access to making all the necessary modifications as necessary, via the Admin Panel.
Furthermore, Planbox is able to automate the workflow via our Workflow Manager and Business Rules engine. These two features work in tandem in order to facilitate the automation of the user's process flow, while making sure ideas are always handled in an expedited fashion, based on your configuration. The business rules engine is easily configured using simple conditional logic written in plain English (IF THIS THEN THAT methodology), along with giving users the ability to set up very simple rules in the early stages of their deployment, and moving towards more complex ones as the culture of innovation grows within the organization.
Planbox also comes with a reporting engine that allows users to build reports from the ground up. It gives users access to all the data sources, out of the box fields and custom fields, so they have the ability to create the right reports for all their needs.
|Independence of resources||Dedicated server|
|Service usage metrics||Yes|
|Metrics types||Planbox acts as Innovation portfolio management solution as it can assess and rank ideas based on specific metrics captured within the system across all levels of the business and capture all relevant information on user activity within the platform and display it all in a visually meaningful way. This can be achieved by creating the appropriate forms with the corresponding field types that would enable you to capture such information, which then can be run through the reporting engine to give you the desired results. Engagement, Velocity, Cost analysis, gap analysis, ROI reports, are all possible among others.|
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||Deleted data can’t be directly accessed|
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||
All data can be exported to Excel with the click of a button.
The export option can be enabled for users from the Admin Settings menu. After the feature has been enabled, users will see an export button on all pages that showcase exportable data.
By clicking on on the Request Export button, an email will be sent to the user who has made the request. The email will contain a link to CSV download the file. Typically this email takes about 1 to 3 minutes to generate.
|Data export formats||CSV|
|Data import formats||CSV|
|Data protection between buyer and supplier networks||
|Data protection within supplier network||
Availability and resilience
|Guaranteed availability||Please see SLA: https://www.planbox.com/legal/cloud-service-level-agreement/|
|Approach to resilience||
We have a full set of security protocols in place and ensure we apply the industry best practices when it comes to securely monitoring our solution and tracking any security threats. Furthermore, we apply the same stringent standards when it comes to developing our world-class solution by following web standards such as OWASP. As part of the monitoring standards in place, we enable the use of the Microsoft Azure Security Center and screening. Our servers are hosted on Microsoft Azure (Azure). Azure offers world class security and reliability for their cloud offering. Learn more about security at Azure:
|Outage reporting||All outage reporting methods are available. We can make service reports available through public dashboards or API as well as sending email alerts.|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||Planbox enables you to create all kinds of different user levels, each with a high level of granularity with regards to permissions and level of access to the platform, from admins, super-admins, super-users, reviewers, etc. In the same vein, tasks are all defined based on the specifics of your workflow, which our professional services will implement for you.|
|Access restriction testing frequency||At least once a year|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||Users receive audit information on a regular basis|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||British Standards Institute (BSI)|
|ISO/IEC 27001 accreditation date||29/11/2011|
|What the ISO/IEC 27001 doesn’t cover||See: https://www.microsoft.com/en-us/TrustCenter/Compliance/ISO-IEC-27001|
|ISO 28000:2007 certification||No|
|CSA STAR certification||Yes|
|CSA STAR accreditation date||19/06/2017|
|CSA STAR certification level||Level 3: CSA STAR Certification|
|What the CSA STAR doesn’t cover||See: https://www.microsoft.com/en-us/trustcenter/compliance/csa-star-certification|
|Other security certifications||Yes|
|Any other security certifications||SOC2 Certification|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||Other|
|Other security governance standards||
Our data Centers: View Azure website for detailed list: https://www.microsoft.com/en-us/trustcenter/cloudservices/azure
|Information security policies and processes||
Security Council has ultimate responsibility for information security within the company. More specifically, it is responsible for ensuring that Planbox complies with relevant external requirements. The Council is also responsible for:
- Ensuring that users are aware of this policy;
- Seeking adequate resources for its implementation;
- Monitoring compliance;
- Conducting regular reviews of the policy, having regard to any relevant - - Changes in legislation, organizational policies and contractual obligations;
- Ensuring there is clear direction and visible management support for security initiatives.
Due to Planbox's decentralized structure, every team leader is responsible for information security within their own team. They must ensure that the team has adhered to the company's information security policy to meet its own particular needs, consistent with the requirements of this global policy. Team leaders should identify their own information security requirements and provide a management framework for meeting those requirements.
Specific roles and responsibilities for information security within each team are clearly identified.
Team leaders must approve any policies that impact security, and ensure that it is implemented based on the guidelines of the Security Council and kept under regular review.
For more info: https://helpdesk.planbox.com/en/support/solutions/articles/35000043236-information-and-cyber-security-policy
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||
Planbox Cloud DevOps performs changes to cloud infrastructure, operating software, product software, and supporting application software to maintain operational stability, availability, security, performance, and service delivery of Planbox Cloud. Planbox follows formal change management procedures to provide the necessary review, testing, and approval of changes prior to deployment in Planbox Cloud production environment.
Changes made through change management procedures include system and service maintenance activities, upgrades and updates, and Customer specific changes. Planbox Cloud Change Management procedures are designed to minimize service interruption.
Please see link for more info: https://helpdesk.planbox.com/en/support/solutions/articles/35000054109-cloud-change-management-policy
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||
The degree of security control required depends on the sensitivity or critical nature of the information. The first step in determining the appropriate level of security, is a process of risk assessment, in order to identify and classify the nature of the information held and the adverse possible consequences of security breaches.
Risk assessment is first carried out by team leaders. Where appropriate, information assets are labeled and handled according to their importance and sensitivity.
Information security risk assessments are repeated periodically and carried out as required during the operational delivery and maintenance of the company's infrastructure, systems, and processes.
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||
Planbox takes advantage of the Microsoft Azure Security Center to continuously monitor service availability and performance. Any issues detected by the monitoring system is logged and the appropriate notifications are sent to designated Planbox Devops team members.
The monitoring system, tightly integrated with the Microsoft Azure system, will take some actions autonomously given some types of alerts such as low performance, intrusion detection and poor system health.
For more info: https://helpdesk.planbox.com/en/support/solutions/articles/35000046318-how-does-planbox-monitor-its-cloud-infrastructure-
|Incident management type||Supplier-defined controls|
|Incident management approach||For detailed information see: https://helpdesk.planbox.com/en/support/solutions/articles/35000043234-incident-management|
|Approach to secure software development best practice||Conforms to a recognised standard, but self-assessed|
Public sector networks
|Connection to public sector networks||No|
|Price||£10000 per instance per year|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||The free version of our software includes an innovation portal to collect ad hoc ideas and run challenges in a single community. Our solution includes one standard workflow and a standard reporting engine which can be deployed for a time period of 14 days.|