Sapient Ltd

DevOps Services

Sapient offers On-Demand – One click “Turn Key” environments with complete application ecosystem.This DevOps platform includes a pre-configured set of tools to focus on creating a fast and stable work flow through development and IT operations to enable faster application development.

Features

  • On Demand Infrastructure resources with public & private Cloud providers
  • Automated Code propagation setup
  • Continuous Integration setup and management
  • Configuration Management tool set
  • Project/Task tracking tool - JIRA
  • Integrated Application Lifecycle management landscape
  • Code repository Setup and management
  • DevOps based provisioning & configuration
  • Performance Tested environments
  • Monitoring & Management

Benefits

  • Faster time to market
  • SLA based; DR capable; Single click application environments
  • Faster Development cycles
  • Better teams and systems’ efficiency
  • Managed Service Levels
  • Improved Service quality
  • On Demand access to production ready Application Platforms

Pricing

£60 to £100 per person per hour

Service documents

G-Cloud 9

402977814707248

Sapient Ltd

Manpreet Brar

02079533508

mbrar@sapient.com

Service scope

Service scope
Service constraints No constraints
System requirements Client environment

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Will vary based on the service level
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Onsite support
Support levels Our services are standardized across three categories: Silver, Gold and Platinum. These varies based on the service level, support coverage, shared/dedicated team and accordingly vary in pricing.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We will provide user documentation, kickoff call and on-site training, if needed.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Immediately after the contract expires, all the data is handed over to the clients
End-of-contract process This will be as per the contractual agreements

Using the service

Using the service
Web browser interface Yes
Using the web interface Hosting provider console.
Web interface accessibility standard WCAG 2.0 AAA
Web interface accessibility testing Not applicable
API No
Command line interface Yes
Command line interface compatibility Linux or Unix
Using the command line interface Will vary based on the services

Scaling

Scaling
Scaling available Yes
Scaling type Automatic
Independence of resources We have a demand management team place which ensure there is no noisy neighbor effect.
Usage notifications Yes
Usage reporting Email

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
  • Real-time dashboards
  • Regular reports

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Amazon, Microsoft, Google, Rackspace, IBM, Salesforce

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
Equipment disposal approach A third-party destruction service

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up Data, files, databases, configurations
Backup controls Its based on backup and recovery policies
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Supplier controls the whole backup schedule
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability 99.9% availability
Approach to resilience Ensuring higher availability at every layer with a active DR setup.
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication 2-factor authentication
Access restrictions in management interfaces and support channels We have a robust identify and access management solution
Access restriction testing frequency At least every 6 months
Management access authentication 2-factor authentication
Devices users manage the service through Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security No
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We adopt best in industry practices and policies which are governed by our global security office.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach The process has been standardized and automated within ServiceNow
Vulnerability management type Undisclosed
Vulnerability management approach We adopt best in industry standards and processes governed by our global security offices.
Protective monitoring type Undisclosed
Protective monitoring approach Though intrusion detection and proactive monitoring
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach ITIL v3

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Third-party
Third-party virtualisation provider Cloud provider
How shared infrastructure is kept separate Multi-tenant processes and policies in place

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £60 to £100 per person per hour
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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