MTI Technology Ltd

Managed Privileged Access Management (PAM) Service

MTI – Managed Privileged Access Management (PAM) Service provides centralised management and security of all your privileged accounts. The service is supported by a UK based 24x7 Security Operations Centre (SOC)

Features

  • 24x7 Monitoring through a UK based Security Operations Centre (SOC)
  • Security Assurance with a Gartner Magic Quadrant Leading security solution
  • Automated on-boarding on new privileged accounts
  • Proactive threat protection and analytics
  • Monitoring of the server hardware
  • Full protection of all privileged accounts
  • All administrative sessions recorded, and held in tamperproof encrypted formats
  • Multi-Factor Authentication to ensure all user sessions are protected
  • Passwords cycled once used to minimise threat of known passwords

Benefits

  • Reduce risk of cyber-attack and data exfiltration from your organisation
  • Improved compliance regime, including supporting GDRP and ISO27001
  • Proactive, forward-looking security strategies to support your organisation
  • Reduce TCO of running a privileged access management solution

Pricing

£250 per server per year

  • Education pricing available

Service documents

G-Cloud 10

401495538491887

MTI Technology Ltd

Ashi Choudhury

01483520200

bid@MTI.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints No
System requirements Administrative Accounts

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Within 1 working day
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.0 AA or EN 301 549 9: Web
Web chat accessibility testing Vendor Defined
Onsite support Yes, at extra cost
Support levels 8x5 / 24x7
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Software installation by customer or MTI consultancy services
Service documentation Yes
Documentation formats
  • PDF
  • Other
Other documentation formats Online
End-of-contract data extraction Configuration files can be exported
End-of-contract process No Service

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems Windows
Designed for use on mobile devices No
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing N/A
API Yes
What users can and can't do using the API API integration to the Privilieged Access Management solution
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Integration to organisation's applications

Scaling

Scaling
Independence of resources Vendor defined service capacity

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold CyberArk

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Via the console
Data export formats Other
Other data export formats User defined
Data import formats Other
Other data import formats User defined

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks IPsec or TLS VPN gateway
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 99.999% Up time
Approach to resilience Multiple Instances, hardware and datacentres
Outage reporting Email Notification

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Identity federation with existing provider (for example Google Apps)
Access restrictions in management interfaces and support channels Access granted to specific users
Access restriction testing frequency At least every 6 months
Management access authentication Identity federation with existing provider (for example Google Apps)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 29/09/2006
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications ISO/IEC 27018 AICPA SOC (SAS 70 Reports), Cloud Security Alliance

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISO/IEC 27001

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Supplier-defined controls
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Supplier-defined controls
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Supplier-defined controls
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Supplier-defined controls

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Public Services Network (PSN)
  • New NHS Network (N3)

Pricing

Pricing
Price £250 per server per year
Discount for educational organisations Yes
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Terms and conditions document View uploaded document
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