Advanced Business Solutions

Advanced Compass MIS on Demand

Advanced Compass MIS on Demand is a fast track implementation of a MIS delivered securely through a Cloud infrastructure, providing for reduced initial capital outlay or ICT infrastructure. Applications include: Student Records System; Applications & Enquiries, Enrolments, Timetables, Registers, Exams, ILR Generation, Student ILP, Markbook; Student/Parental Portal; Reporting and BusinessAnalytics

Features

  • Integrated modular design
  • Comprehensive exams module
  • Rapid and accurate data capture through the use of wizards
  • Integrated timetables and registers
  • Rapid production of ILR
  • Organisation dashboard and business analytics
  • Powerful reporting engine
  • Web enrolments to display course information and capture online enrolments
  • Electronic change requests
  • Scalable

Benefits

  • Complete integrated solution
  • Increases efficiencies & cost savings
  • Promotes transparency of information between departments, staff and students
  • Dramatically reduces data entry
  • Extremely strong reputation for support
  • Streamlines processes
  • Increases accuracy of data
  • Reduces capital outlay or ICT infrastructure

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints No
System requirements
  • Intel I-Series Processor
  • 4Gb Memory
  • At least 10GB of free disk space
  • 100Mbs or Gigabit Network Adapter
  • SVGA Graphics Card / Monitor (XVGA preferred)
  • 1024 x 768 Resolution or Widescreen 1366 x 768

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Priority 1 - Target within 1 hour
Priority 2 - Target within 4 hour
Priority 3 - Target within 8 hour
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support No
Support levels Standard availability service levels of a minimum of 99.5% will appply, dependent on cotracted services.

Support is provided around a priority and escalation system. When an incident is reported, a priority level is established based upon the information provided, understanding business impact is essential. Target service levels and response times are assigned based on an initial appraisal of the problem but can be revisited at any time by the client. The escalation procedure is designed to progress each call as efficiently as possible. OLA's are in place for escalations beyond support into the development and professional service teams.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Consultancy and training is provided
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction Standard reporting functionality is used to export data in CSV, Excel or XML formats for archiving. Advanced can provide additional data extraction capability based on our standard bill rates.
End-of-contract process All data is exported to an agreed process and once the organisation has confirmed receipts all data is securely removed

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Mobile is cut-down version of desktop service, usually used by curriculum staff. Back-office/admin staff use the desktop service.
Accessibility standards None or don’t know
Description of accessibility The system allows users to configure custom colour schemes. As part of this, a high contrast theme is available.
Accessibility testing None.
API No
Customisation available Yes
Description of customisation Content, reports, terminology, validation rules and permissions can be customised through the Desktop Service administrator account.

Scaling

Scaling
Independence of resources Each customer has their own separate instance of the software on their own virtual server. Heavy users on one system will not have an impact on the other system.

Analytics

Analytics
Service usage metrics Yes
Metrics types System access reports are available from within the system. Infrastructure is monitored in real time with proactive monitoring ahead of agreed thresholds being breached, whereby incident management action is triggered.
Reporting types Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach In-built report builder to easily export data
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks Options include TLS (Version 1.2 or above) SHA 256 encryption to RSA 2048, N3 (and N3 successor; HSCN, when released) for secure NHS access.
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Minimum 99.5% (Based on Monday to Friday - 8 - 6pm, excluding public holidays)
Approach to resilience Advanced's Managed Hosting platforms span two geographically diverse Tier 3 Data Centres and has been architected to provide a highly available N+1 architecture with sufficient resilience and capacity to sustain component failures.

The resilient features built into the platform consist of clustered server nodes, redundant PSUs, network interfaces and storage adaptors, dual connections to redundant SAN hardware, connection to a network layer through stacked chassis switching architecture and a redundant dark fibre path to the second data centre. The data centre environments include uninterruptible power supplies and generators that are capable of maintaining at least 72 hours continual operation without mains power as well as redundant cooling devices to maintain optimal environmental conditions within the server rooms.

Advanced’s optional DR service provides a replicated standby environment, which can be delivered in the event of service outage and provides:-

> Full replication design provides rapid failover to standby infrastructure
> Reserved capacity held to ensure safe failover
> Improved Recovery Time Objectives
> Improved Recovery Point Objectives
Outage reporting The Advanced Managed Hosting service will proactively monitor the environment and provides Advanced with timely warnings of issues arising to allow pro-active intervention. Monitoring is focussed on the health of the services and security.
The solution also captures capacity information over a period of time to allow for effective management.

Advanced will:-

1. configure and maintain a Monitoring Service to monitor and alert against detection thresholds;
2. resolve failures and errors in the Monitoring Service in accordance with the Incident Management Service Levels
3. ensure that critical and major monitoring alerts are reviewed and, where appropriate, an Incident logged by the Service Desk
4. assign Incidents arising from monitoring to Advanced Service Desk for diagnosis and resolution
5. capture server and network infrastructure data to enable the provision of capacity trend analysis

Alerts will be remediated within contracted Service Levels and customers notified through standard

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Advanced uses the principles of least privileges and role based access control. This is line with best practise as outlined in ISO 27001 and implemented within Advanced ISMS.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Bureau Veritas
ISO/IEC 27001 accreditation date 03/03/2016
What the ISO/IEC 27001 doesn’t cover All activity on G-Cloud is covered by ISO 27001
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Advanced Information and security policies align to ISO 27001:2013.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach The configuration and change management process ensures operational systems, services and application software are subject to change control. All staff are responsible for submitting completed change requests to the change authorisation board (CAB) using the change request form. Change requests forms, before submission to the CAB must be peer reviewed and pre-authorised by the appropriate system service owners and or business stake holder. All changes are recorded, tested and verified prior to implementation, (where possible), and are communicated to relevant members of staff and users as appropriate.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Vulnerability management is an essential component of Advanced Information Security Program and the process of vulnerability assessment is vital to effective vulnerability management. The vulnerability assessment process provides visibility into the vulnerability of critical assets deployed in the IT Infrastructure. The process comprises of identifying critical systems, their corresponding owners, vulnerability scanning on regular basis, determining and assessing potential vulnerabilities, documenting and establishing a time line to remediate critical vulnerabilities.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Advanced complies with protective monitoring in line with GPG 13.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Incident management control objectives are defined within our ISO 27001:2013 certified Information Security Management System and the procedures for Incident management are aligned to ITIL v3 industry best practice.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks NHS Network (N3)

Pricing

Pricing
Price £63 per user per month
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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