Safenames Ltd

Online Brand Protection

To combat the ever growing global problem of online brand abuse in the form of cyber-squatted domain names, Safenames has developed a fully managed and innovative brand protection service called Mark Protect. To simplify the overwhelming task of policing and taking action on trademark infringements across the Web.

Features

  • Domain Name Infringement Monitoring
  • Keyword Monitoring
  • App Store Monitoring
  • Reverse Logo Search
  • Social Media Monitoring
  • Website Content Monitoring
  • Phishing Site Take-down service
  • WIPO / UDRP Legal Services

Benefits

  • Protect the financial investment and equity of your intellectual property
  • Increase web traffic, by minimising traffic diversion sites
  • Recover multiple domains with single UDRP to increase recovery ROI
  • Prevent customer mis-trust and confusion
  • Protect brand and revenue streams from counterfeiting and affiliate misuse
  • Reduce marketing costs through prevention of pay per click abuse
  • Proactive Managed Services

Pricing

£100 to £500 per unit per month

  • Education pricing available

Service documents

G-Cloud 11

397065173351294

Safenames Ltd

Jon Stock

+44.(0)1908 200022

jon.stock@safenames.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints No
System requirements Web Browser required to access the service.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Support response times

365 x 24 hour support, 30 minute initial response. Severity based system, SEV1 - 1 hour SEV2 - 4 hour SEV3 - for scheduled / project work
User can manage status and priority of support tickets
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 A
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Support availability - 24/7/365
Standard support response times - 30 minutes
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started New customers are assigned an account manager who will meet with you and determine your requirements.
Safenames Mark Protect will make an initial scan of your online brand and identify all infringements. Incidents will be categorised and your account manager will then advise best course of for each type of incident.

Safenames will provide full training and user documentation.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Data may be exported from our portal via excel.
End-of-contract process All data should be removed from Safenames systems. All ongoing reports would be stopped.
There are no costs associated with discontinuing the service.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Web Application automatically resizes to fit available screen area offered by tablets or mobile phones.
An Apple/Android app is also available for domain registration services.
Accessibility standards WCAG 2.1 A
Accessibility testing None
API Yes
What users can and can't do using the API Users may order and manage domain names through our API.
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Portal can be branded with your logo.
Customised domain reporting available.
Configurable Brand & Trademark reporting options.
Custom domain security options.

Scaling

Scaling
Independence of resources Safenames operates a capacity management plan under our ISO27001 certification.

Analytics

Analytics
Service usage metrics Yes
Metrics types Our portal will show the following statistics:-

Infringing domains that are high risk.
Domains that have been registered in the past 90 days
Domains which contain your brand which expire within 60 days
Domains infringing on your brand which are registered by Registration Private
Infringing domains that have been registered for 5 years or more
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach All data in Safenames management portal can be exported into excel.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Safenames server network SLA is 99.965%
Our full SLA agreement can be found at:-

https://www.safenames.net/Legal/ServiceLevelAgreement.aspx
Approach to resilience Information available on request.
Outage reporting Public Dashboard
Email Alerts
Telephone Support

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Safenames has a role based access system.
All access is controller through our ISO27001 policies.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 DAS Certification
ISO/IEC 27001 accreditation date 03/04/2016
What the ISO/IEC 27001 doesn’t cover Our scope contains all aspects of Safenames business.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification Trustwave Holdings, Inc
PCI DSS accreditation date 02/03/2010
What the PCI DSS doesn’t cover All aspects of PCI DSS have been implemented.
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We follow utilise the following policies and processes:

ISO27001
ISO9001
PCI/DSS Compliance

We have 2 external audits each year to ensure compliance.
The ISMS is the responsibility of Safenames CTO.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Change control is implemented and operated under our ISO27001 scheme.
Vulnerability management type Supplier-defined controls
Vulnerability management approach In accordance with our ISO27001 certification, Safenames operates a complete technical and vulnerability management policy.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Safenames has implemented a number of protective monitoring controls aimed at reducing cyber risk. These include inspecting firewall logs, investigating operating system security alerts and monitoring Intrusion Detection Systems.
Incident management type Supplier-defined controls
Incident management approach Safenames has an ISO27001 compliant Incident Management Process.
Users can report incidents to our help desk.
An incident report would be produced after the incident is resolved and distributed via email.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £100 to £500 per unit per month
Discount for educational organisations Yes
Free trial available No

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
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