IBM® Brokerage Services for consumable IT as a Service (ITaaS) provides planning, buying, and management services that enable your IT organization to easily procure, provision, and operate Cloud and traditional IT in a hybrid environment. Users can Plan, Buy and Manage from a single portal from Softlayer, Azure and Amazon.
- Application assessment: Considers technical readiness and business benefit of Cloud.
- Cloud compare: Detailed comparison of multiple cloud providers.
- Discover/synchronise: Import existing resources from multiple cloud accounts.
- Bill of IT: View bill of IT prior to purchase
- Solution blueprint: Design a standard pre-defined architecture.
- Rapid ordering: Customized, automatic approval process.
- Billing and cost management: View granular bills/cost dashboards
- Broker operations: Compare providers, create service catalog, billing/reporting.
- Cost dashboards: View summary of cost analysis and chargeback.
- Governance: Workflow-based approval flow.
- Gain complete control of Shadow IT
- Enable single pane of glass management of your Cloud estate
- Accurately estimate a detailed Bill of IT prior to procurement
- Assessment the suitability of all applications for Cloud deployment
- Compare and choose cloud providers based on your requirements
- Create a reusable reference architecture for cloud-based workloads
- Analyse costs at LOB and infrastructure level on ongoing basis
- Provide service catalog/marketplace to ensure ease of procurement
- Significantly reduce the ongoing cost of Cloud in your business
- Optimise benefit of Hybrid Cloud and significantly reduce costs
£13000.00 per unit per month
- Pricing document
- Skills Framework for the Information Age rate card
- Service definition document
- Terms and conditions
IBM United Kingdom Ltd
|How the planning service works||Cloud Brokerage’s Application Screener is a web-based tool that leverages a large, unbiased customer database of result data to assess the readiness of a specific applications move to the cloud. We assess on two key attributes: cloud readiness and cloud benefit, to give IT a clear understanding of the effort required to make the move and the agility value once in the cloud. Architects can view and layout the technology/cloud assets necessary to deliver IT services to end consumers. The visual designer supports Sync-n-Discover across IaaS providers to pull in IT assets that may already exist in the enterprise accounts. IBM Brokerage Services also enables end users to define custom solutions in an Enterprise defined virtual data center that encapsulates and standardizes the networking, security, and provider account management.|
|Planning service works with specific services||No|
|Training service provided||Yes|
|How the training service works||
End User Training
The purpose of this activity is to provide basic skills instruction to client support teams for using the Brokerage Service in the client’s environment.
a. provide up to three end user training sessions. Sessions will be:
(1) provided remotely, via Web conference;
(2) limited to ten client attendees per session;
(3) delivered in English on an “as is” basis; and
b. provide training materials for use by Client attendees.
The client will:
a. provide appropriate attendees for all training sessions; and
b. conduct all future training sessions for Client personnel.
The following deliverables are provided as part of the Services:
a. User’s Guide
b. Cloud Concepts Guide and Release Notes
c. Training session presentation, video(s), and recording
The client acknowledges and agrees that IBM retains all right, title, and interest (including ownership of copyright) for all IBM-provided educational and training materials (the “Training Materials”). IBM will deliver one copy of such Training Materials for each end user training session. IBM grants the client an irrevocable, nonexclusive, worldwide, paid-up license for such end user to use and display the Training Materials; however, the Training Materials may not be further copied or distributed.
|Training is tied to specific services||No|
Setup and migration
|Setup or migration service available||Yes|
|How the setup or migration service works||Users can visually design Virtual Data Centers (VDCs) from a comprehensive IT-as-a-Service catalog that includes public, private and virtual resources as well as the complementary managed services required to architect a true enterprise application architecture. IBM brokerage provides IT with a centralized resource to source services and price services from a wide range of service providers. It is easy for IT to manage a dynamic IT-as-a-Service catalog and pricing rules to support multiple organizations with varying business needs. It also provides a Living Order where initial procurement requests (via the Store or through API automation) can be registered, tracked and fulfilled with configurable workflows and policy rules. Orders can include line items from multiple providers and automatically fulfilled with status tracking as the line items are delivered.|
|Setup or migration service is for specific cloud services||No|
Quality assurance and performance testing
|Quality assurance and performance testing service||Yes|
|How the quality assurance and performance testing works||IBM systematically monitors production data center resources 24x7. Internal and external vulnerability scanning is regularly conducted by authorized administrators to help detect and resolve potential exposures. IBM’s data center services support a variety of information delivery protocols for transmission of data over public networks such as HTTPS, SFTP, and FTPS.|
|Security services type||
|Other security services||
|Certified security testers||Yes|
|Security testing certifications||
|Other security testing certifications||Cyber Essentials Plus Accredited|
|Ongoing support service||Yes|
|Types of service supported||
|How the support service works||
Telephone and email support from 09:00 until 17:30 GMT, Monday-Friday (except for U.K. Bank Holidays and IBM designated holidays).
User and service support.
|Service constraints||Support is provided via email and telephone 9am to 5:30pm. See Service description and T&Cs for details|
|Email or online ticketing support||Email or online ticketing|
|Support response times||Response times estimated within 1 hour.|
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
Severity 1: Service as a whole is largely unavailable or ceases to function to a substantial degree. All monitoring streams are completely down. The majority of customers/users are impacted (>50%).
Response: 2 business hours, Work continuously to restore operation within 8 hours after initial response
Severity 2: A service is not operating, rendering results, or is unusable to customers to a substantial degree. One or more (but not all) monitoring streams are completely down. An issue that has significant adverse business impact on the software or a critical function of the platform with no obvious workaround. A significant percentage of customers/users are impacted (25% - 49%).
Response: 4 business hours. Work continuously to patch, workaround or fix within 24 hours after initial response. Intermediate patch may be released in the next major product release.
Severity 3: Widespread impact to customers, but the service remains usable for the major percentage of queries or operations. The reported problem is not considered a Severity 2 but still causes a disruption of a function. A moderate percentage of customers/users are impacted (5% - 24%). Response: 6 business days. Problem documented and input for consideration in next major product release.
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Baseline Personnel Security Standard (BPSS)|
|Price||£13000.00 per unit per month|
|Discount for educational organisations||No|