Conosco Ltd.

NFON Hosted Telephony (VoIP)

Cloud-based (VoIP) telephone system for businesses with 1 - 249,000 extensions in a single or multi-site offices, catering for users with desk-phones, softphones and mobile app preferences.

Features

  • Fully hosted, fully functional business phone system
  • Call Centre working with NFON hosted (VoIP) telephony solution
  • Softphone / Mobile apps (Windows, Mac, iOS, Android)
  • Call recording
  • IVR
  • Local numbers supplied in most European countries.
  • Connection to external applications such as Microsoft Lync
  • Call logging/reporting

Benefits

  • Cloud-based so no local infrastructure
  • BYOD friendly
  • OPEX model (no capital expenditure)
  • User friendly interface
  • Central management (including for multi-site offices)
  • Portability (multi-device options per user)

Pricing

£6 to £15 per licence per month

  • Free trial available

Service documents

G-Cloud 11

393950880499864

Conosco Ltd.

Business Development Team

03458387680

gcloud@conosco.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to CRM applications
Cloud deployment model Public cloud
Service constraints None
System requirements
  • One license per user enables multiple devices
  • Softphone compatible with Windows and MacOS
  • Mobile app compatible with Apple and Android

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 30 minute response time for all support tickets 24/7/365.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels 30 minute response time for all support tickets 24/7/365.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We are able to provide end-to-end design/provisioning/onboarding/training and support services for all our VoIP offerings.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction N/a
End-of-contract process Renewal or leave the service

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Full feature set on both mobile and desktop applications
Accessibility standards None or don’t know
Description of accessibility Browser/App
Accessibility testing N/a
API Yes
What users can and can't do using the API The NFON Service Portal Application Programming Interface (API) is currently available at portal-api.nfon.net.

The NFON API is available as an RESTful web service. NFON provides multiple APIs. The Service Portal API (SPA) is tailored to an Account-K level. Some Use Cases to illustrate the power of the Service Portal API (SPA).
Mass extensions deployment. Active Directory interoperability. Interactive creation and management of conference bridges. Other third party management tools to automatically administer the PBX Account-K
API documentation Yes
API documentation formats HTML
API sandbox or test environment No
Customisation available Yes
Description of customisation Call routing, hunt groups, IVR, Voicemail services etc.

Scaling

Scaling
Independence of resources The service is scalable to 250k users per organisation.

Analytics

Analytics
Service usage metrics Yes
Metrics types Customisable logs, statistics and agent reports, with further metrics available by subscription.
Reporting types
  • API access
  • Real-time dashboards

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold NFON

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency Never
Protecting data at rest Other
Other data at rest protection approach Unknown - provided by NFON
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach The admin is able to export/import data from the management console.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Provided by NFON
Approach to resilience Provided by NFON
Outage reporting Public Dashboard

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Service provided by NFON
Access restriction testing frequency Never
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date December 2018
What the ISO/IEC 27001 doesn’t cover N/a
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security No
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISO27001. Cyber Essentials.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We follow the Conosco Change Management Policy which forms part of our ISO27001 ISMS.
Vulnerability management type Undisclosed
Vulnerability management approach We follow the Conosco Vulnerability Management Process under our ISO27001 ISMS.
Protective monitoring type Undisclosed
Protective monitoring approach N/a
Incident management type Supplier-defined controls
Incident management approach We follow the Conosco Incident Management Policy, part of our ISO27001 ISMS.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £6 to £15 per licence per month
Discount for educational organisations No
Free trial available Yes
Description of free trial Full functionality available for 30 trial purposes.

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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