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Group Email Hosting

Group Email Hosting provides an easy way to manage the distribution of emails to large and small groups of people. Each group has one email address – simply send an email to that single email address and the email will be distributed to everyone in that group.

Features

  • Group email distribution
  • Email list hosting
  • Automatic bounce handling
  • Email archives
  • Daily digest summary emails
  • Web subscriptions and unsubscriptions
  • Moderate messages by sender, size and other criteria

Benefits

  • Centralised management of group email lists
  • Retain group discussion emails for future reference
  • Use a single email address to email large groups
  • Retain privacy of recipients' email addresses

Pricing

£75 to £300 per instance per month

  • Minimum contract period: Month
  • Excluding VAT
  • Trial option available

Service documents

G-Cloud 8

393206525375570

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Andy Beverley

020 3474 1200

info@ctrlo.com

Support

Support
Name Content
Support service type
  • Service desk
  • Email
  • Phone
  • Onsite
Support accessible to any third-party suppliers Yes
Support availability 24/7
Standard support response times 1 hour
Incident escalation process available Yes

Open standards

Open standards
Name Content
Open standards supported and documented Yes

Onboarding and offboarding

Onboarding and offboarding
Name Content
Service onboarding process included Yes
Service offboarding process included Yes

Analytics

Analytics
Name Content
Real-time management information available Yes

Cloud features

Cloud features
Name Content
Elastic cloud approach supported Yes
Guaranteed resources defined Yes
Persistent storage supported Yes

Provisioning

Provisioning
Name Content
Self-service provisioning supported No
Service provisioning time 1 hour
Service deprovisioning time 24 hours

Open source

Open source
Name Content
Open-source software used and supported Yes

Code libraries

Code libraries
Name Content
Languages your code libraries are written in
  • Perl Dancer
  • jQuery

API access

API access
Name Content
API access available and supported Yes
API type RESTful

Networks and connectivity

Networks and connectivity
Name Content
Networks the service is directly connected to Internet

Access

Access
Name Content
Supported web browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Offline working and syncing supported No
Supported devices
  • PC
  • Mac
  • Smartphone
  • Tablet

Certifications

Certifications
Name Content
Vendor certification(s) ISO27001

Identity standards

Identity standards
Name Content
Identity standards your service uses OAuth2

Data storage

Data storage
Name Content
Datacentres adhere to the EU code of conduct for energy-efficient datacentres Yes
User-defined data location Yes
Datacentre tier Uptime Institute Tier 2
Backup, disaster recovery and resilience plan in place Yes
Data extraction/removal plan in place Yes

Data-in-transit protection

Data-in-transit protection
Name Content
Data protection between user device and service
  • TLS (HTTPS or VPN) version 1.2 or later
  • Legacy SSL or TLS (HTTPS or VPN)
  • No encryption
Assured by independent validation of assertion

Asset protection and resilience

Asset protection and resilience
Name Content
Datacentre location UK, assured by independent validation of assertion
Data management location UK, assured by independent validation of assertion
Legal jurisdiction of service provider UK, assured by independent validation of assertion
Datacentre protection Yes, assured by independent validation of assertion
Data-at-rest protection
  • Secure containers, racks or cages
  • Physical access control
Assured by independent validation of assertion
Secure data deletion Other secure erasure process, assured by independent validation of assertion
Service availability 99.95, assured by contractual commitment

Separation between consumers

Separation between consumers
Name Content
Cloud deployment model Public cloud, assured by independent validation of assertion
Type of consumer Anyone - public, assured by independent validation of assertion
Services separation Yes, assured by independent testing of implementation
Services management separation No

Governance

Governance
Name Content
Governance framework Yes, assured by independent validation of assertion

Configuration and change management

Configuration and change management
Name Content
Change impact assessment Yes, assured by independent validation of assertion

Vulnerability management

Vulnerability management
Name Content
Vulnerability assessment Yes, assured by independent validation of assertion
Vulnerability monitoring Yes, assured by independent validation of assertion
Vulnerability mitigation prioritisation Yes, assured by independent validation of assertion
Vulnerability tracking Yes, assured by independent validation of assertion
Vulnerability mitigation timescales Yes, assured by independent validation of assertion

Event monitoring

Event monitoring
Name Content
Event monitoring Yes, assured by independent validation of assertion

Incident management

Incident management
Name Content
Incident management processes Yes, assured by independent validation of assertion
Consumer reporting of security incidents Yes, assured by independent validation of assertion
Security incident definition published Yes, assured by independent validation of assertion

Personnel security

Personnel security
Name Content
Personnel security checks Security clearance national vetting (SC), assured by independent validation of assertion

Secure development

Secure development
Name Content
Secure development Yes, assured by independent validation of assertion
Secure design, coding, testing and deployment Yes, assured by independent validation of assertion
Software configuration management Yes, assured by independent validation of assertion

Supply-chain security

Supply-chain security
Name Content
Visibility of data shared with third-party suppliers Yes, assured by independent validation of assertion
Third-party supplier security requirements Yes, assured by independent validation of assertion
Third-party supplier risk assessment Yes, assured by independent validation of assertion
Third-party supplier compliance monitoring Yes, assured by independent validation of assertion

Authentication of consumers

Authentication of consumers
Name Content
User authentication and access management Yes
User access control through support channels Yes

Separation and access control within management interfaces

Separation and access control within management interfaces
Name Content
User access control within management interfaces Yes
Administrator permissions Yes

Identity and authentication

Identity and authentication
Name Content
Identity and authentication controls Username and strong password/passphrase enforcement

Secure service administration

Secure service administration
Name Content
Service management model Direct service management, assured by independent validation of assertion

Audit information provision to consumers

Audit information provision to consumers
Name Content
Audit information provided Data made available, assured by independent validation of assertion

Secure use of the service by the customer

Secure use of the service by the customer
Name Content
Device access method
  • Corporate/enterprise devices
  • Partner devices
  • Unknown devices
Assured by independent validation of assertion
Training Yes
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