Jisc

Discovery

The Eduserv Discovery service provides a Minimum Viable Discovery (MVD) which investigates and qualifies the case for digital service redesign and redevelopment. Part of the user centred design framework, the MVD will set up your organisation for success.

Features

  • Best-in-class technology advice, engineering and support
  • Provides a fixed price model which guarantees maximum value
  • Delivers experienced Eduserv UX Design and Solution Consultant resources
  • Includes face to face interviews and user workshops
  • Considers usability, accessibility, compliance and risk analysis
  • Flags any risks associated with the technology underpinning the service
  • Determines next steps and resources needed to proceed
  • Delivers a comprehensive recommendations and next steps report
  • Includes presentation to senior stakeholders

Benefits

  • Develop a deeper understanding of your users and their needs
  • Identify the business drivers for service redesign and redevelopment
  • Flag opportunities to optimize, integrate and automate
  • Identify opportunities to apply emerging technologies (AI, Machine Learning)
  • Highlight risks to staff and any skills gap
  • Identify measurements of success
  • Build a business case for redesign and redevelopment
  • Ensure an informed decision to move to alpha stage
  • Trusted technology advisor and ally of the public sector
  • Aligned values and knowledge transfer at every step

Pricing

£900 per person per day

Service documents

G-Cloud 10

392016571867983

Jisc

Eva Stirling

0300 300 2122

eva.stirling@jisc.ac.uk

Planning

Planning
Planning service Yes
How the planning service works Eduserv caters for customers at various stages of assessment, adoption and migration maturity; from development of business case, strategy and roadmap, through to individual service design, migration and legacy off-boarding. We can assess business, technical and service requirements, rationalise the infrastructure portfolio, develop the cloud strategy, roadmap and end-state architecture, and manage the change program. Each stage has a structured, well defined engagement plan with associated inputs, tools, workflow and deliverables. Engagements are led by a dedicated and specialist cloud professional services team that bring a diverse range of skills and experience across commercial, technical and security domains.
Planning service works with specific services No

Training

Training
Training service provided No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Eduserv has experience of helping a wide range of organisations at various stages in the process of migrating from on-premise to cloud computing, as well as between cloud providers. As a not-for-profit organisation, our mission is to help customers achieve their business and cost-saving targets so we have lots of experience in helping public sector organisations consolidate and migrate to more efficient and sustainable hosting environments. Our services help accelerate strategic cloud adoption via a series of professional services engagements which cater for customers at various stages of assessment, adoption and migration maturity; from development of business case, strategy and roadmap, through to individual service design, migration and legacy off-boarding.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Eduserv testing services are available via G-Cloud under our Cloud Advisory Services. Performance and load testing is carried out to determine the performance of the system under normal and high loads and analyses performance of key data such as response times, CPU and memory utilisation. A customised set of tests is planned depending upon the performance metrics required. Tools used for performance and load testing include WebLOAD and BlazeMeter. We also provide other forms of testing, including unit/modular testing, functional/link testing, system testing, integration testing, security testing, resilience and disaster recovery testing, availability testing and accessibility testing.

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security design
  • Security incident management

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works Under our related managed service products, also listed in G-Cloud, we offer support for both hosting and software. These services include Managed Azure, Managed Database, Managed Office 365 and Software Asset Management as a Service. Services are supported by Eduserv's in-house team of cloud support engineers, backed up by specialist subject matter experts covering fields such as networks, security and applications. We offer three levels of support: Basic, Standard and Premium, which range from straightforward web portal based support to true 24/7 support.

Service scope

Service scope
Service constraints The service is provided during core business hours (9am to 5pm, Monday to Friday, excluding national holidays). The service excludes travel and subsistence costs.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Immediately
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Support levels We provide three different support levels for our Managed Services: Basic, Standard and Premium. For details and costs, please see the service definitions and pricing documents in our listings for Managed Azure, Managed Database and Managed Office 365. All our managed services are supported by a team of cloud support engineers, backed up by specialist subject matter experts covering fields including networking, security and applications.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £900 per person per day
Discount for educational organisations No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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