Discovery
The Eduserv Discovery service provides a Minimum Viable Discovery (MVD) which investigates and qualifies the case for digital service redesign and redevelopment. Part of the user centred design framework, the MVD will set up your organisation for success.
Features
- Best-in-class technology advice, engineering and support
- Provides a fixed price model which guarantees maximum value
- Delivers experienced Eduserv UX Design and Solution Consultant resources
- Includes face to face interviews and user workshops
- Considers usability, accessibility, compliance and risk analysis
- Flags any risks associated with the technology underpinning the service
- Determines next steps and resources needed to proceed
- Delivers a comprehensive recommendations and next steps report
- Includes presentation to senior stakeholders
Benefits
- Develop a deeper understanding of your users and their needs
- Identify the business drivers for service redesign and redevelopment
- Flag opportunities to optimize, integrate and automate
- Identify opportunities to apply emerging technologies (AI, Machine Learning)
- Highlight risks to staff and any skills gap
- Identify measurements of success
- Build a business case for redesign and redevelopment
- Ensure an informed decision to move to alpha stage
- Trusted technology advisor and ally of the public sector
- Aligned values and knowledge transfer at every step
Pricing
£900 a person a day
Service documents
Request an accessible format
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email the supplier at <removed>@5708755c-b8da-424e-903b-f63dcdde7262.com.
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Framework
G-Cloud 10
Service ID
3 9 2 0 1 6 5 7 1 8 6 7 9 8 3
Contact
Jisc
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Telephone: <removed>
Email: <removed>@5708755c-b8da-424e-903b-f63dcdde7262.com
Planning
- Planning service
- Yes
- How the planning service works
- Eduserv caters for customers at various stages of assessment, adoption and migration maturity; from development of business case, strategy and roadmap, through to individual service design, migration and legacy off-boarding. We can assess business, technical and service requirements, rationalise the infrastructure portfolio, develop the cloud strategy, roadmap and end-state architecture, and manage the change program. Each stage has a structured, well defined engagement plan with associated inputs, tools, workflow and deliverables. Engagements are led by a dedicated and specialist cloud professional services team that bring a diverse range of skills and experience across commercial, technical and security domains.
- Planning service works with specific services
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Eduserv has experience of helping a wide range of organisations at various stages in the process of migrating from on-premise to cloud computing, as well as between cloud providers. As a not-for-profit organisation, our mission is to help customers achieve their business and cost-saving targets so we have lots of experience in helping public sector organisations consolidate and migrate to more efficient and sustainable hosting environments. Our services help accelerate strategic cloud adoption via a series of professional services engagements which cater for customers at various stages of assessment, adoption and migration maturity; from development of business case, strategy and roadmap, through to individual service design, migration and legacy off-boarding.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Eduserv testing services are available via G-Cloud under our Cloud Advisory Services. Performance and load testing is carried out to determine the performance of the system under normal and high loads and analyses performance of key data such as response times, CPU and memory utilisation. A customised set of tests is planned depending upon the performance metrics required. Tools used for performance and load testing include WebLOAD and BlazeMeter. We also provide other forms of testing, including unit/modular testing, functional/link testing, system testing, integration testing, security testing, resilience and disaster recovery testing, availability testing and accessibility testing.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security design
- Security incident management
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- Under our related managed service products, also listed in G-Cloud, we offer support for both hosting and software. These services include Managed Azure, Managed Database, Managed Office 365 and Software Asset Management as a Service. Services are supported by Eduserv's in-house team of cloud support engineers, backed up by specialist subject matter experts covering fields such as networks, security and applications. We offer three levels of support: Basic, Standard and Premium, which range from straightforward web portal based support to true 24/7 support.
Service scope
- Service constraints
- The service is provided during core business hours (9am to 5pm, Monday to Friday, excluding national holidays). The service excludes travel and subsistence costs.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Immediately
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
- We provide three different support levels for our Managed Services: Basic, Standard and Premium. For details and costs, please see the service definitions and pricing documents in our listings for Managed Azure, Managed Database and Managed Office 365. All our managed services are supported by a team of cloud support engineers, backed up by specialist subject matter experts covering fields including networking, security and applications.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Security Clearance (SC)
Pricing
- Price
- £900 a person a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at <removed>@5708755c-b8da-424e-903b-f63dcdde7262.com.
Tell them what format you need. It will help if you say what assistive technology you use.