This G-Cloud 10 service is no longer available to buy.

The G-Cloud 10 framework expired on Tuesday 2 July 2019. Any existing contracts with Jisc are still valid.
Jisc

Discovery

The Eduserv Discovery service provides a Minimum Viable Discovery (MVD) which investigates and qualifies the case for digital service redesign and redevelopment. Part of the user centred design framework, the MVD will set up your organisation for success.

Features

  • Best-in-class technology advice, engineering and support
  • Provides a fixed price model which guarantees maximum value
  • Delivers experienced Eduserv UX Design and Solution Consultant resources
  • Includes face to face interviews and user workshops
  • Considers usability, accessibility, compliance and risk analysis
  • Flags any risks associated with the technology underpinning the service
  • Determines next steps and resources needed to proceed
  • Delivers a comprehensive recommendations and next steps report
  • Includes presentation to senior stakeholders

Benefits

  • Develop a deeper understanding of your users and their needs
  • Identify the business drivers for service redesign and redevelopment
  • Flag opportunities to optimize, integrate and automate
  • Identify opportunities to apply emerging technologies (AI, Machine Learning)
  • Highlight risks to staff and any skills gap
  • Identify measurements of success
  • Build a business case for redesign and redevelopment
  • Ensure an informed decision to move to alpha stage
  • Trusted technology advisor and ally of the public sector
  • Aligned values and knowledge transfer at every step

Pricing

£900 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at <removed>@5708755c-b8da-424e-903b-f63dcdde7262.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 10

Service ID

3 9 2 0 1 6 5 7 1 8 6 7 9 8 3

Contact

Jisc <removed>
Telephone: <removed>
Email: <removed>@5708755c-b8da-424e-903b-f63dcdde7262.com

Planning

Planning service
Yes
How the planning service works
Eduserv caters for customers at various stages of assessment, adoption and migration maturity; from development of business case, strategy and roadmap, through to individual service design, migration and legacy off-boarding. We can assess business, technical and service requirements, rationalise the infrastructure portfolio, develop the cloud strategy, roadmap and end-state architecture, and manage the change program. Each stage has a structured, well defined engagement plan with associated inputs, tools, workflow and deliverables. Engagements are led by a dedicated and specialist cloud professional services team that bring a diverse range of skills and experience across commercial, technical and security domains.
Planning service works with specific services
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Eduserv has experience of helping a wide range of organisations at various stages in the process of migrating from on-premise to cloud computing, as well as between cloud providers. As a not-for-profit organisation, our mission is to help customers achieve their business and cost-saving targets so we have lots of experience in helping public sector organisations consolidate and migrate to more efficient and sustainable hosting environments. Our services help accelerate strategic cloud adoption via a series of professional services engagements which cater for customers at various stages of assessment, adoption and migration maturity; from development of business case, strategy and roadmap, through to individual service design, migration and legacy off-boarding.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Eduserv testing services are available via G-Cloud under our Cloud Advisory Services. Performance and load testing is carried out to determine the performance of the system under normal and high loads and analyses performance of key data such as response times, CPU and memory utilisation. A customised set of tests is planned depending upon the performance metrics required. Tools used for performance and load testing include WebLOAD and BlazeMeter. We also provide other forms of testing, including unit/modular testing, functional/link testing, system testing, integration testing, security testing, resilience and disaster recovery testing, availability testing and accessibility testing.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security design
  • Security incident management

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Under our related managed service products, also listed in G-Cloud, we offer support for both hosting and software. These services include Managed Azure, Managed Database, Managed Office 365 and Software Asset Management as a Service. Services are supported by Eduserv's in-house team of cloud support engineers, backed up by specialist subject matter experts covering fields such as networks, security and applications. We offer three levels of support: Basic, Standard and Premium, which range from straightforward web portal based support to true 24/7 support.

Service scope

Service constraints
The service is provided during core business hours (9am to 5pm, Monday to Friday, excluding national holidays). The service excludes travel and subsistence costs.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Immediately
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
We provide three different support levels for our Managed Services: Basic, Standard and Premium. For details and costs, please see the service definitions and pricing documents in our listings for Managed Azure, Managed Database and Managed Office 365. All our managed services are supported by a team of cloud support engineers, backed up by specialist subject matter experts covering fields including networking, security and applications.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£900 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at <removed>@5708755c-b8da-424e-903b-f63dcdde7262.com. Tell them what format you need. It will help if you say what assistive technology you use.