Ironshare

Cisco Umbrella - Managed Internet Security Service

The Ironshare Managed Internet Security service is available to any organisation that has purchased Cisco Umbrella licensing, either directly from ourselves or from another Cisco partner. As Umbrella is a cloud-based solution, it enables Ironshare to take on the installation, management and support of the product on a day-to-day basis.

Features

  • Regular service reports provided
  • Easy to understand dashboard reporting with recommendations
  • Regular updates and early access to new Umbrella functionality
  • Quarterly telephone service review meetings
  • Installation support to get you up and running quickly

Benefits

  • No staff required for time-consuming monitoring tasks
  • No need to train or maintain expert staff
  • Expert advice delivered in a no-nonsense format
  • Annual term – flexible service reviewed regularly
  • We identify and minimise security risks
  • Specialist advice in the event of an identified security incident

Pricing

£5 a person a month

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at information@ironshare.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

3 8 8 2 7 6 3 5 3 6 9 7 8 7 8

Contact

Ironshare Stuart Hare
Telephone: +441217690475
Email: information@ironshare.co.uk

Planning

Planning service
Yes
How the planning service works
Fast Installation support to get customers up and running within a few hours and from day one, you will have our experienced specialist security staff on hand to monitor and ensure you get the best out of Umbrella.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Cisco Umbrella
  • Cisco AMP for Endpoints

Training

Training service provided
Yes
How the training service works
We provide training if required for Information Security teams, to help them understand how to get real benefit from Cisco Umbrella and/or Cisco AMP for Endpoints.
Training is tied to specific services
Yes
Services the training service works with
  • Cisco Umbrella
  • Cisco AMP for Endpoints

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
The first thing we do is have a brief discussion with your technical staff, we can then initiate deployment, which takes 30-45 minutes and involves the redirection of DNS in order to get traffic sent to Umbrella.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Cisco Umbrella
  • Cisco AMP for Endpoints

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by a third-party organisation
How the support service works
Cisco Umbrella and Cisco AMP for Endpoints.

Service scope

Service constraints
Remote support available by default although on-site support can be arrange upon request.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 4 hours.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
We offer our Managed Security Service on an annual contract basis, where we will run, maintain and advise you throughout the contract period. Our qualified engineers will provide you with an easy to understand monthly dashboard report along with specialist advice that lets you know in simple terms what Umbrella has discovered, and what needs to be done to resolve and remove any security issues. A Technical Account Manager will be assigned who will arrange quarterly telephone service review meetings to meet your requirements. See pricing guide.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Cisco

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£5 a person a month
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at information@ironshare.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.