Metastreet Ltd

HMO Licensing software, landlord licensing, property licensing, inspection App, mobile working

Property Licensing software management system. Landlord HMO Licensing, Additional and Selective licensing. On line application, back office processing and management of applications. Split payments. Property inspection App. Performance reporting


  • Cloud hosted - Secure and scalable
  • White label - fully customiseable to client branding
  • Security - single sign on, two factor authentication
  • Designed to guidelines and mobile responsive. WCAG2.1 AAA
  • Housing Act 2004 - fully compliant with legal requirements
  • Mobile inspection app with cloud integration
  • Cloud based team management and workflow
  • Integrated payment gateway, daily sFTP payment reconciliation reports
  • API integration
  • Print and direct post solution


  • Works out of the box - no long implementation needed
  • Reduces processing time significantly and saves administration costs through automation
  • Reduction in human error by using licence workflows algorithmic validation
  • Designed by practitioners experienced in delivering licensing schemes
  • Mobile working -Cloud based, any internet connected device
  • Inspection App linked to licence applications avoid double data entry
  • API link to other applications, BI tools or data lakes
  • Secure by design, 2FA, encrypted document storage, audit logs
  • Auto scaling AWS architecture to support peaks in traffic
  • A|B tested interface for optimal end-user experience


£10,000.00 a unit

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.


G-Cloud 12

Service ID

3 8 7 9 6 6 5 2 1 5 0 7 2 5 1


Metastreet Ltd Pip Watson
Telephone: 07739287331

Service scope

Software add-on or extension
Cloud deployment model
Private cloud
Service constraints
System requirements
  • Modern web browsers
  • Smart phone for two factor authentication
  • Each user needs unique e-mail address

User support

Email or online ticketing support
Email or online ticketing
Support response times
Provide e-mail and on line support 9a.m to 5p.m Monday to Fridays. (except bank holidays) Response times set out in our service standards.

We also use Freshchat live chat support for clients 9a.m to 5p.m Monday to Friday (except bank holidays)
User can manage status and priority of support tickets
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
Provided by third party
Onsite support
Yes, at extra cost
Support levels
Technical account manager support
Support package can be tailored to clients requirements
Support available to third parties

Onboarding and offboarding

Getting started
Training will be available on site and online
User documentation available through the 'help centre'
Support line available
A training/test system will be set up and available throughout the life of the contract
Service documentation
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
We will assist in the migration of data to the buyer or a new supplier as detailed in the agreed exit plan. This will be in a structured JSON format.
End-of-contract process
Obligations as required by the agreed exit plan and contract are included in the price of the contract.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
Menu structure
Service interface
What users can and can't do using the API
No limitations, anything on the front end can be achieved through the API
API documentation
API documentation formats
  • Open API (also known as Swagger)
  • HTML
API sandbox or test environment
Customisation available
Description of customisation
A wide range of elements are configurable on set up
Self service elements are easily configurable by choosing check boxes in the system
Branding - e.g logo, favicon, accent colour - set up and self service
Fee levels - Set up and self service
Licence conditions, notices and letters - set up
Bespoke additional conditions - Self service
System e-mails - set up
Turn on and off split payments - self service
Part B payment point - self service
Configuration of application form - required documentation - self service
Public register configuration - self service
Message on payment screen - self service


Independence of resources
Auto scaling infrastructure and a queue based messaging pipeline to stop blocking requests


Service usage metrics
Metrics types
Applications submitted
Applications processed
Third party analytics (e.g Google analytics)
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Can be provided on request
Data export formats
Data import formats
  • CSV
  • Other
Other data import formats
Dtf 7.3

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Approach to resilience
This is available on request
Outage reporting
E-mail alerts
Public dashboard

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
We implement a role based access control list and have a policy using principle of least privilege
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance approach
All software development and products are done to OWASP guidelines
Information security policies and processes
Full details are available on request

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Any new feature before it goes into development has a security impact assessment .Before any functional major release there is a regression test and a external penetration test before release.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We follow industry news bulletins for potential threats. Dependant on relevance and severity we provide patches within 48 hours. All threats are risk assessed and triaged
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We employ a range of AWS security tools which monitors any unauthorised access to production environments.
Our system administrators investigate immediately on being alerted with the relevant business and tech stakeholders
Incident management type
Supplier-defined controls
Incident management approach
We have a pre-defined incident report process and all clients are notified by e-mail of the incident and our response and kept updated

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks


£10,000.00 a unit
Discount for educational organisations
Free trial available
Description of free trial
We have a promo site which can be made available, by arrangement, to prospective clients for a limited period

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.