Fordway

Cloud End Point Protection and Compliance Service from Fordway

Fordway Endpoint Data Protection and Compliance is a fully-automated, enterprise-class solution offered as software as a service (SaaS), covering backup, restoration, compliance and legal. Endpoint Protection and Compliance offers elastic, on-demand backup storage that scales for any number of users, with data stored in either Amazon AWS or Microsoft Azure.

Features

  • Centralised storage ensures protected data. Full visibility for data governance
  • Federated search identifying files locations. Geographic location of mobile devices
  • Automated compliance monitoring and deep audit trails for risk identification
  • Legal hold management enables data to be preserved as required
  • Extensive governance data policy configuration meeting global data privacy requirements
  • Integrated DLP assists in preventing data breach of lost devices
  • Remote wipe (automatic or admin-initiated), geo-location, and enforced encryption
  • Enterprise-grade encryption in-transit (256-bit SSL) and at-rest (AES-256)
  • OS support includes: Windows, Mac, IOS, Android, Linux
  • High availability and enterprise-scale RPO and RTO

Benefits

  • Automated backups to a predetermined schedule with no user disruption
  • Anytime, anywhere access from any device.
  • Immediate self-service restore to swiftly resume work on new device
  • Backup, recovery, archive for cloud applications e.g. Office365 SharePoint, Google
  • Automated installation and integrated mass deployment; straightforward and simple deployments
  • Unified interface enables your IT team with centralised administration
  • Intuitive bandwidth, resource usage and scheduling settings
  • Per user licence model enables unlimited data to be stored
  • Enterprise-class security, compliant with international standards (SOC-1, SOC-2, SOC-3)
  • Up to 99.99999% Customer Data durability and 3-way data redundancy

Pricing

£4 to £10 per user per month

  • Free trial available

Service documents

G-Cloud 10

387797409854819

Fordway

Richard Blanford

01483 528200

sales@fordway.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints The service runs active/active across two datacentres. There is no requirement for planned downtime of the underpinning service infrastructure, it is available 24x7x365. OS and application patching of instances may require server instance downtime but the service will not be affected. Due to operating from a fully resilient and virtualised environment there is no requirement for planned downtime of the underpinning IaaS infrastructure, each quarter Fordway reserve the right to invoke a 4 hour maintenance window, a maximum of two of these can be invoked per datacentre in any rolling year.
System requirements Target infrastructure dependent

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Fordway provide a standard SLA that details response times which can be tailored to customer needs.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support No
Support levels Fordway provide a standard SLA that details response times which can be tailored to customer needs
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Fordway have an on-boarding process for this service as it requires detailed configuration information and implementation of interfaces. The on-boarding process will be subject to a project framework in which full testing, pilot and handover will be tasked. This will include training of users and system administrators. Process requirements are detailed in the Service Description.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction Fordway have an exit procedure with which we work with the user to exit or migrate away from this service, depending on the configuration of the solution. This exit procedure will include any data, performance statistics and service records as described within the contract along with any associated costs. Process requirements are detailed in the Service Description.
End-of-contract process Fordway have an exit procedure with which we work with the user to exit or migrate away from this service, depending on the configuration of the solution. This exit procedure will include any data, performance statistics and service records as described within the contract along with any associated costs. Process requirements are detailed in the Service Description.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices Yes
Differences between the mobile and desktop service InSync web provides the same user functionality via web and mobile
Accessibility standards None or don’t know
Description of accessibility InSync Web is provided by Druva
Accessibility testing The interface is created by Druva. Fordway have not done our own testing with users of assistive technology.
API Yes
What users can and can't do using the API The service API will be designed and configured as part of the service initialisation and managed as part of the SLA
API documentation No
API sandbox or test environment No
Customisation available Yes
Description of customisation The service is dependent on the customers policies, requirements and operating environment and will be agreed on engagement. Customisation will be aligned to the contract and supporting SLA.

Scaling

Scaling
Independence of resources Users are guaranteed scalability through solution design and Fordway's ISO27001 accreditation on their service structure

Analytics

Analytics
Service usage metrics Yes
Metrics types Fordway have a standard SLA with any defined usage metrics that the service requires and is dependent on the service design.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Druva

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Users can export their data on request and in an agreed format depending on their requirements
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats As agreed on request
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats As agreed on request

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks Disclosed on request
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection within supplier network Disclosed on request

Availability and resilience

Availability and resilience
Guaranteed availability Fordway provide a standard SLA with availability of 99.95% measured annually; 99.9% any quarter. Fordway recompense users with a credit of 2.5% of the monthly service contract value for each working hour the service has not met the SLA up to a maximum of 20% of the monthly service charge
Approach to resilience All elements of the service are operated and secured to ISO27001 under Fordway’s existing certification. Fordway Endpoint Protection copies data to multiple availability domains in diverse datacentres across multiple EU located public cloud providers to provide a fully resilient service
Outage reporting The service provides service updates which are notified into the client dashboard in their portal and can be configured to send email alerts if desired. The service operates under Fordway's standard SLA and any service outages will be reported as per the SLA which can be tailored to the customer's requirements.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels None
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users receive audit information on a regular basis
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 ISOQAR
ISO/IEC 27001 accreditation date 14/03/2016
What the ISO/IEC 27001 doesn’t cover Statement of Applicability disclosed on requesty
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • Cyber Essentials
  • Cyber Essentials Plus
  • PSN Service Provider (PSN/SP)
  • Pan Government Accreditation to OFFICIAL
  • NHS IGSoC for N3/HSCN certification

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes These are defined and audited as part of Fordway's ISO27001 certification, with regular senior management review. Details and supporting documentation will be made available on request.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Fordway change and configuration process aligns with ITIL v3.0 and ISO27001 and ISO20000
Vulnerability management type Supplier-defined controls
Vulnerability management approach Fordway's risk management aligns with ISO27001
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Fordway's security incident and event monitoring conforms to ISO27001 and DPA requirements. Any incident will be assessed for risk and prioritised accordingly.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Fordway incident management process complies to ISO27001:2013 and aligns to ITIL best practise and ISO20000. Incident management and reporting is defined within Fordway's standard SLA and tailored to customer requirements.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Public Services Network (PSN)
  • New NHS Network (N3)

Pricing

Pricing
Price £4 to £10 per user per month
Discount for educational organisations No
Free trial available Yes
Description of free trial TBC

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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