Nouveau Solutions Ltd

Cloud Backup

The increased volumes, value and velocity of data used by organisations, along with the need for greater compliance means that getting data back-ups right is critical. As cloud-based services continue to gain momentum adopting back-up-as a service delivers many more benefits.

Features

  • Back up files, folders, hard drives, servers securely offsite
  • A method of offsite data storage
  • Spin up virtual machines
  • Powerful reporting and statistics
  • Recovery options
  • Audit Logging

Benefits

  • Reduce resource burden
  • Data protection
  • Scale up and down as you need
  • Potential cost savings
  • Scalable protection and reassurance

Pricing

£5.00 a virtual machine a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@nouveau.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

3 8 7 0 9 8 1 0 4 9 5 0 3 9 2

Contact

Nouveau Solutions Ltd Berni Maguire
Telephone: 0118 918 6822
Email: sales@nouveau.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
No
System requirements
  • Require infrastructure
  • Office 365
  • Virtual machines
  • Internet Connection

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support tickets are triaged within an hour. Weekend response will be dependent upon support agreement in place with client.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Nouveau provide a variety of support services to our clients depending on their unique requirements. All clients receive an onboarding welcome pack which details our SLA's and standard contact methods, along with out of hours should this be purchased. Out of hours support if not purchased is £950 a day, or £500 per half day.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Nouveau provides an initial scoping exercise to understand the full requirements and issue a scope of works which is approved by the customer.
Service documentation
No
End-of-contract data extraction
We will conduct a migration to another service.
End-of-contract process
This will be specific to where the customer is moving services to and dependent on customer environment.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
  • Linux or Unix
  • MacOS
  • Windows
  • Other
Designed for use on mobile devices
No
Service interface
No
API
No
Customisation available
No

Scaling

Independence of resources
Our advanced monitoring team will be alerted of any issues so we are able to constantly monitor performance.

Analytics

Service usage metrics
Yes
Metrics types
There are numerous metrics available which can be discussed on application.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Altaro in some instances

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
This will be dependent to the customer environment.
Data export formats
CSV
Data import formats
  • CSV
  • Other

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
We do not guarantee SLA's
Approach to resilience
Data centre in the Cloud
Outage reporting
Via Nouveau portal, phone or email

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
ISO 27001 references: A.9.1.1 Access control policy; A.9.1.2 Access to networks and network services; 9.4.1 Information access restriction; 9.4.4 Use of privileged utility programs; 9.4.5 Access control to program source code
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
NQA
ISO/IEC 27001 accreditation date
13/12/2018
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • Cyber Essentials
  • ISO 27001

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
ISO 27001

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
On application
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Refer to our ISMS manual (ISO27001)
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We adhere to the ISO27001 process and have details included within our ISMS manual.
Incident management type
Undisclosed
Incident management approach
ISMS Manual - ISO27001

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£5.00 a virtual machine a month
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@nouveau.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.