Oxford Informatics

Lightscope Contract Management

Lightscope contract management is an easy to use cloud based contract management system that enables users to upload contract documents to the cloud, view and search these contracts on line.


  • Upload and view online all your contracts
  • Easy to use
  • Deep search functionality for all document types - Word, PDF
  • Ability to collaborate with external parties on review
  • Add comments and notes to the contracts
  • Contract meta data stored for each contract
  • Access contracts from desktop, laptop, tablet or phone
  • Secure two factor log on security
  • Clean modern user interface


  • Centralise all your contract data in a single respository
  • Control who accesses what folders / files
  • Accelerate contract workflow using eSignature option
  • Monitor and manage your contract portfolio
  • Identify and manage strategic & preferred supplier relationships
  • Control external party access with time based document links


£4980 per instance per year

  • Education pricing available
  • Free trial available

Service documents


G-Cloud 11

Service ID

3 8 5 7 0 2 2 5 6 6 3 8 5 2 6


Oxford Informatics

Todd Collinson

0208 064 1885


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints None
System requirements
  • All services are browser based
  • Internet access

User support

User support
Email or online ticketing support Email or online ticketing
Support response times During core working hours, response times to logged calls is within 30 minutes
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Support service is provided by a dedicated support team, who are contactable by email or phone and is included as part of the Lightscope service. All support staff are thoroughly trained in the application and take
ownership of delivering the agreed support outcome
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Both onsite and online training is made available, with detailed user documentation supporting insight. The Lightscope system is designed for ease of use and uploading of files is based on drag and drop or file selection. Short training videos are available through the platform and one on one support is provided by screen sharing technology.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Contracts loaded into the Lightscope platform is extracted and returned to the user in the format originally submitted.
End-of-contract process At contract end, contracts are removed from the lightscope platform, user accounts are disabled and after an agreed period, the client account and instance will be deleted. All contract closure services are free of any additional charge.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Mobile service is based on a responsive design with the user interface scaling to the appropriate screen size. All system functionality is available either via desktop or mobile.
Service interface No
Customisation available No


Independence of resources Speed of response is one of the key metrics we monitor to provide an exceptional user experience. The Lightscope servers are actively monitored using performance alerts to ensure service levels and CPU processing capacity is within a defined threshold. Our infrastructure can be scaled horizontally and vertically to ensure response time delivery.


Service usage metrics Yes
Metrics types The Lightscope platform has a range of service metrics related to system use, user access and service level performance metrics
Reporting types
  • Regular reports
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach The Lightscope platform enables users to easily export contract documents using simple download functionality. User can also create hyperlinks to documents and invite external collaborators to avoid having to download data
Data export formats Other
Other data export formats Documents are exported based on the uploaded file type
Data import formats Other
Other data import formats Lightscope contract management supports all major document types

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability A range of service level agreements are established to support the platform based on availability requirements and hours of operation.

The Lightscope platform has a 99.5% up time service level during core business hours. Down times are conducted, to facilitate system upgrades, outside of core business hours and are notified with agreed lead times.
Approach to resilience Lightscope has multiple data centres for high resiliency. In case of failure,
automated processes move customer data traffic away from the affected area. Core applications are deployed in an N+1 configuration, so that in the event of a data centre failure, there is sufficient capacity to enable traffic to be load-balanced to the remaining sites.
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Users are configured to a minimum role based requirement. New users are configured with no access and need to be actively assigned a role by administrators to enable access.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards Cyber Essentials
Information security policies and processes We follow the Cyber Essentials process and have an internal security policy based on the Cyber Essentials principles

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Oxford Informatics operates an agile development methodology with a 2 week sprint and a 6 week release cycle.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Infrastructure and security vulnerabilities are continually monitored through dedicated monitoring tools. Potential threats are monitored through infrastructure service providers.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Any attempt to attack Lightscope infrastructure is closely monitored with a series of system monitor alerts. Alerts are provided in real time when predefined thresholds have been exceeded. Responses to incidents are executed in line with our defined methodology.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach The Lightscope incident management process is based on a series of defined steps: identification, logging, classification, resolution, closure and review.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No


Price £4980 per instance per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial The Proof of Concept is a fully functional implementation of Lightscope contract management platform. The platform will be made available for a limited time period.

Service documents

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