Spectrum Data Quality
Spectrum Data Quality is a SaaS service based around core Customer Information Management. Web services which can be joined together into customised composite services specific to your needs. Capabilities include data integration, Address validation, GDPR compliance, deduplication, normalisation, and geographic and demographic data enrichment.
- PAF address validation and standardisation for postal delivery.
- Automate data matching and de-duplication processes
- Geocoding and routing.
- Business steward for data quality exception handling.
- Data enrichment with phone and risk data.
- Enterprise data integration and data quality firewall.
- Watch list screening for compliance with business intelligence portal.
- Programmable APIs and web services.
- Single customer view and citizen relationship visualization
- Data Integration (ETL) and Master Data Management (MDM).
- SaaS ready format.
- High quality, enterprise solutions online.
- Easy to embed in your existing applications.
- Combine Spectrum services with other spatial or territory data.
- Create custom work flows.
- Extra processing overhead remains on our servers.
- We take charge of keeping your additional data up-to-date.
- Reduce postal and returned mail costs.
- Simple implementation with fast return on investment (ROI).
- Visual complex relationships to quickly identify fraud.
£11111 per unit
- Free trial available
- Pricing document
- Skills Framework for the Information Age rate card
- Service definition document
- Terms and conditions
|Software add-on or extension||No|
|Cloud deployment model||
|Service constraints||Planned maintenance is 6am-10am each Sunday.|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
The Ultranyx service desk is open on working days from 8.00 am to 6.00 pm.
1 hr fix time for P1s
4 hr fix time for P2s
12 hr fix time for P3s are available.
|User can manage status and priority of support tickets||No|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
Standard support is included with first year license agreement (20% of cost thereafter).
The Standard Support Agreement includes the following benefits for registered-user customers:
• Unlimited Technical Support during the business hours.
– Includes advice on implementation, optimization and troubleshooting
– All reproducible errors, when operated in Supported Enviroment, are covered
• Access to Worldwide Software Support professionals highly experienced in the use and operation of our applications and who will see your case through to resolution
• Use of remote desktop sharing available at the discretion of Worldwide Software Support
Level 2 Services
24 x 7 Production Emergency Support: Customers requiring a higher level of support in managing potential production-down issues may consider the enhanced 24/7 support option with the following benefits:
• 24/7 access to a Worldwide Software Support Professional
• Up to five additional customer defined points of contact
With Level 2 Services, your calls will also go into a priority queue.
Level 3 Services
Service includes all benefits of Level 1 and Level 2 in addition to access to a Service Relationship Manager (SRM).
• Remote internet based access and problem analysis
• Account status reports and reviews, up to weekly, as required
|Support available to third parties||Yes|
Onboarding and offboarding
A developers guide is provided online once an account has been created and the online services have been purchased. The comprehensive guide covers descriptions of all the available API calls and SDKs. Once you have registered and logged in, the guide will take you through how to make the first API call.
Training consultants are able to provide product training on a time & materials basis which is not included in the Spectrum OnDemand subscription costs. Rates for consultancy can be found in the SIFA rate card. On site training and user documentation can be provided.
|End-of-contract data extraction||No data is stored in the service platform|
|End-of-contract process||Contract can be extended or augmented to address business processes and needs|
Using the service
|Web browser interface||No|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||No difference|
|What users can and can't do using the API||The API can set up the service via C, C++, COM, Java, or .NET|
|API documentation formats||
|API sandbox or test environment||Yes|
|Independence of resources||It's a private tenanted platform, it can spawn multiple process threads and micro batches to process jobs efficiently and prevent bottlenecks|
|Service usage metrics||Yes|
|Reporting types||Regular reports|
|Supplier type||Reseller providing extra support|
|Organisation whose services are being resold||Pitney Bowes|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||
|User control over data storage and processing locations||No|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||
|Data sanitisation process||No|
|Equipment disposal approach||A third-party destruction service|
Data importing and exporting
|Data export approach||The platform does not store data, however, allows users to data sync to multiple data sources from a flat file to a Hadoop HDFS|
|Data export formats||
|Other data export formats||
|Data import formats||
|Other data import formats||
|Data protection between buyer and supplier networks||
|Data protection within supplier network||
Availability and resilience
|Guaranteed availability||99.9% on the infrastructure supporting the application, none on the application.|
|Approach to resilience||Available on request|
|Outage reporting||Email alerts|
Identity and authentication
|User authentication needed||Yes|
|User authentication||Username or password|
|Access restrictions in management interfaces and support channels||Role based security allows restrictions to management interfaces|
|Access restriction testing frequency||At least once a year|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||Between 1 month and 6 months|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||BSI|
|ISO/IEC 27001 accreditation date||16/11/2015|
|What the ISO/IEC 27001 doesn’t cover||This is accreditation for the data center services|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||
The corporate policies and control framework are aligned with the ISO 27001 Information Security Program Management Standards. This includes pragmatic policies, procedures, standards and guidelines to support the information security requirements, with a focus on the most critical assets. This enables us to maximize efficiency and effectiveness by leveraging a common set of controls and policies to comply with many The information security policy framework includes documented policies, procedures, standards and guidelines to support our relevant information security requirements.
There are 2 separate teams one for privacy and one for Information Security
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||
The servers are monitored through SSCM and all assets are maintained through a central inventory. The servers are scanned and patched for vulnerabilities periodically.
A committee reviews the changes to the server and the configuration. The committee decides based on the test results and the risk involved. The changes are not performed without prior approval from the committee and the stakeholders. The normal change requests go through complete phase of stakeholder approvals, testing and UAT.
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||Scan is run on servers, once every month using Vulnerability Assessment tool The vulnerabilities are identified, remediation for the identified vulnerabilities are completed within 30 days All stakeholders are informed and the same change management process applies to the remediation process. There are various ways including the VA update and emails where we get inputs on potential threats.|
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||At the desktop Level, AVs are installed and updated which does real time monitoring on potential threats. At the network level, the traffic are regulated through firewall. We also have IDS which analysis traffic and whenever a potential attack is identified an automatic ticket is raised under security incident queue and get resolved based on the severity. The responses are provided based on the severity level.|
|Incident management type||Supplier-defined controls|
|Incident management approach||Multiple IDS devices are situated in the perimeter of the network which continuously monitor the inbound and outbound traffic. A 24x7 team monitors these incidents and provide real time solution. Timely escalations make sure all incidents are worked on priority and necessary patching or fixes are done following the change management process.|
|Approach to secure software development best practice||Conforms to a recognised standard, but self-assessed|
Public sector networks
|Connection to public sector networks||No|
|Price||£11111 per unit|
|Discount for educational organisations||No|
|Free trial available||Yes|
|Description of free trial||Details provided upon request|