Ultranyx

Spectrum Data Quality

Spectrum Data Quality is a SaaS service based around core Customer Information Management. Web services which can be joined together into customised composite services specific to your needs. Capabilities include data integration, Address validation, GDPR compliance, deduplication, normalisation, and geographic and demographic data enrichment.

Features

  • PAF address validation and standardisation for postal delivery.
  • Automate data matching and de-duplication processes
  • Geocoding and routing.
  • Business steward for data quality exception handling.
  • Data enrichment with phone and risk data.
  • Enterprise data integration and data quality firewall.
  • Watch list screening for compliance with business intelligence portal.
  • Programmable APIs and web services.
  • Single customer view and citizen relationship visualization
  • Data Integration (ETL) and Master Data Management (MDM).

Benefits

  • SaaS ready format.
  • High quality, enterprise solutions online.
  • Easy to embed in your existing applications.
  • Combine Spectrum services with other spatial or territory data.
  • Create custom work flows.
  • Extra processing overhead remains on our servers.
  • We take charge of keeping your additional data up-to-date.
  • Reduce postal and returned mail costs.
  • Simple implementation with fast return on investment (ROI).
  • Visual complex relationships to quickly identify fraud.

Pricing

£11111 per unit

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

3 8 4 6 3 0 0 6 8 5 4 4 2 8 9

Contact

Ultranyx

Ian Drury

02921 252020

ian.drury@ultranyx.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
Planned maintenance is 6am-10am each Sunday.
System requirements
  • Requires a compatible browser as listed in the Digital Marketplace
  • None required

User support

Email or online ticketing support
Email or online ticketing
Support response times
The Ultranyx service desk is open on working days from 8.00 am to 6.00 pm.
1 hr fix time for P1s
4 hr fix time for P2s
12 hr fix time for P3s are available.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Standard support is included with first year license agreement (20% of cost thereafter).
The Standard Support Agreement includes the following benefits for registered-user customers:
• Unlimited Technical Support during the business hours.
– Includes advice on implementation, optimization and troubleshooting
– All reproducible errors, when operated in Supported Enviroment, are covered
• Access to Worldwide Software Support professionals highly experienced in the use and operation of our applications and who will see your case through to resolution
• Use of remote desktop sharing available at the discretion of Worldwide Software Support

Level 2 Services
24 x 7 Production Emergency Support: Customers requiring a higher level of support in managing potential production-down issues may consider the enhanced 24/7 support option with the following benefits:
• 24/7 access to a Worldwide Software Support Professional
• Up to five additional customer defined points of contact
With Level 2 Services, your calls will also go into a priority queue.

Level 3 Services
Service includes all benefits of Level 1 and Level 2 in addition to access to a Service Relationship Manager (SRM).
• Remote internet based access and problem analysis
• Account status reports and reviews, up to weekly, as required
Support available to third parties
Yes

Onboarding and offboarding

Getting started
A developers guide is provided online once an account has been created and the online services have been purchased. The comprehensive guide covers descriptions of all the available API calls and SDKs. Once you have registered and logged in, the guide will take you through how to make the first API call.

Training consultants are able to provide product training on a time & materials basis which is not included in the Spectrum OnDemand subscription costs. Rates for consultancy can be found in the SIFA rate card. On site training and user documentation can be provided.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
No data is stored in the service platform
End-of-contract process
Contract can be extended or augmented to address business processes and needs

Using the service

Web browser interface
No
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
No difference
Service interface
No
API
Yes
What users can and can't do using the API
The API can set up the service via C, C++, COM, Java, or .NET
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
No

Scaling

Independence of resources
It's a private tenanted platform, it can spawn multiple process threads and micro batches to process jobs efficiently and prevent bottlenecks

Analytics

Service usage metrics
Yes
Metrics types
Percentage availability
Outages
Scheduled Maintenance
Reporting types
Regular reports

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Pitney Bowes

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • Other locations
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
The platform does not store data, however, allows users to data sync to multiple data sources from a flat file to a Hadoop HDFS
Data export formats
  • CSV
  • Other
Other data export formats
  • XML
  • HDFS
  • XLS
Data import formats
  • CSV
  • Other
Other data import formats
  • HDFS
  • XLS
  • XML

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
99.9% on the infrastructure supporting the application, none on the application.
Approach to resilience
Available on request
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Role based security allows restrictions to management interfaces
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
16/11/2015
What the ISO/IEC 27001 doesn’t cover
This is accreditation for the data center services
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
The corporate policies and control framework are aligned with the ISO 27001 Information Security Program Management Standards. This includes pragmatic policies, procedures, standards and guidelines to support the information security requirements, with a focus on the most critical assets. This enables us to maximize efficiency and effectiveness by leveraging a common set of controls and policies to comply with many The information security policy framework includes documented policies, procedures, standards and guidelines to support our relevant information security requirements.
There are 2 separate teams one for privacy and one for Information Security

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
The servers are monitored through SSCM and all assets are maintained through a central inventory. The servers are scanned and patched for vulnerabilities periodically.
A committee reviews the changes to the server and the configuration. The committee decides based on the test results and the risk involved. The changes are not performed without prior approval from the committee and the stakeholders. The normal change requests go through complete phase of stakeholder approvals, testing and UAT.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Scan is run on servers, once every month using Vulnerability Assessment tool The vulnerabilities are identified, remediation for the identified vulnerabilities are completed within 30 days All stakeholders are informed and the same change management process applies to the remediation process. There are various ways including the VA update and emails where we get inputs on potential threats.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
At the desktop Level, AVs are installed and updated which does real time monitoring on potential threats. At the network level, the traffic are regulated through firewall. We also have IDS which analysis traffic and whenever a potential attack is identified an automatic ticket is raised under security incident queue and get resolved based on the severity. The responses are provided based on the severity level.
Incident management type
Supplier-defined controls
Incident management approach
Multiple IDS devices are situated in the perimeter of the network which continuously monitor the inbound and outbound traffic. A 24x7 team monitors these incidents and provide real time solution. Timely escalations make sure all incidents are worked on priority and necessary patching or fixes are done following the change management process.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£11111 per unit
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Details provided upon request

Service documents

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