Sage (UK) Ltd

Sage 50cloud Accounts

Market-leading, simple and straightforward accounting software enabling efficient and effective Public Sector financial management. Widely used by GP Surgeries, Dental Practices and Parish/Town Councils to exercise tight financial control and management of accounts. Sage Drive enables real-time working with off-site accountants and the option to connect cloud users across locations.

Features

  • Keep close track of your organisation's income and expenditure
  • Prepare departmental budgets for the Financial Year
  • Ensure your organisation lives within budget
  • Monitor expenditure across your key internal departments and projects
  • Chase money owed and manage the payment of supplier invoices
  • Produce reports to support robust financial control
  • Produce summary reports for your key stakeholders e.g. Finance Committees
  • Fully up-to-date and compliant with legislation
  • Manage your VAT (form 126)
  • Store and manage stock levels and information

Benefits

  • Easy to set up and use
  • Easy to customise to suit your particular Public Sector organisation
  • Reduces the likelihood of errors
  • Regular new releases to accommodate legislative changes and customer feedback
  • Sage Drive allows access anytime, anywhere on range of devices
  • Share data via the cloud across your organisation's locations
  • Enables robust assessment of forecast outturn
  • Can integrate with Sage Payroll and Sage Pay/Payments
  • Easy bank reconciliation and connection to online banking
  • Customers include councils, local authorities, General Practitioners and Dentists

Pricing

£20 to £150 per unit per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 9

384092321843459

Sage (UK) Ltd

Sage G-Cloud Team

0845 111 9988

Gov.digitalmarketplace@sage.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Hybrid cloud
Service constraints No
System requirements
  • All 32-bit or 64-bit variants of Windows
  • 2 GB RAM, 4 GB RAM for 64-bit operating system
  • 2GHz processor or higher
  • 5GB of free disk space
  • 1Gbps network
  • Recommended minimum download speed: 4Mbps
  • Microsoft .NET Framework 4.5 is required

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 2 hours
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Service desk Email Phone Live Chat Onsite
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Simple installation with user documentation. Helpdesk support available, as well as onsite and online training.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Users own all of their own data, and can request any data hosted by Sage at any time
End-of-contract process Contracts are automatically renewed at the end of the term. Customers are notified during this process and can opt out if required

Using the service

Using the service
Web browser interface Yes
Supported browsers Internet Explorer 10+
Application to install Yes
Compatible operating systems Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Mobile provides limited functionality compared to comprehensive in the desktop service.
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing Accessibility testing is a formal part of our product testing process
API Yes
What users can and can't do using the API Core functions within the product can be securely accessed via third-party API-based integrations, under full customer control and authorisation
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • Other
API sandbox or test environment No
Customisation available Yes
Description of customisation Significant levels of features and functionality can be customised within our products

Scaling

Scaling
Independence of resources Full load testing is performed as part of any new or significant change to our products/services.
Hosted elements of our product are fully resilient, scalable architectures based on redundant infrastructure.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach CSV export through the desktop service
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 99.9%, 24x7 SLA for hosted elements of this product.

Service credits/discounts provided where applicable
Approach to resilience Hosted elements of the service are deployed into a resilient, high-availability architecture, with redundancy, back-up and recovery established at all layers. There are no single points of failure.
Outage reporting Public dashboard: http://status.sage.com.
Live service dashboard also in-product.
Customer email alerts both in advance of planned outages and in the event of unplanned outages.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Restricted access controls in-place for all relevant customer data
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Sage operates an information security policy and controls framework covering security and continuity of service. The framework includes policies and controls in the following areas:

• Information security policies
• Organization of information security
• Human resources security
• Asset management
• Access control
• Cryptography
• Physical and environmental security
• Operations security
• Communications security
• System acquisition, development and maintenance
• Supplier relationships
• Information security incident management
• Information security aspects of business continuity management
• Compliance

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Internal IT Controls framework in-place based on industry standard model
Secure Development lifecycle in-place
Internal and External Security reviews for all new and significant changes
Change Board established incorporating security sign-off
Vulnerability management type Supplier-defined controls
Vulnerability management approach Sage operates an information security policy and controls framework covering security and continuity of service. The framework includes policies and controls in the following areas:

• Information security policies
• Organization of information security
• Human resources security
• Asset management
• Access control
• Cryptography
• Physical and environmental security
• Operations security
• Communications security
• System acquisition, development and maintenance
• Supplier relationships
• Information security incident management
• Information security aspects of business continuity management
• Compliance
Protective monitoring type Supplier-defined controls
Protective monitoring approach Full monitoring in-place across all hosted elements of this product
Incident Management process activated when compromise identified
Rapid response times supported by customer SLA's
Incident management type Supplier-defined controls
Incident management approach Pre-defined Incident Management process established for common and exceptional events
User's report incidents via our customer services communication channels
Internal incident reports published

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £20 to £150 per unit per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial 30 day free trial

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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