NVT Group

Concepta

Concepta, created by NVT Group, is a visual interface that is able to aggregate wellness information from the entire infrastructure and present the status in an easy to understand visual interface. Three areas monitored are: Security (or Risk), Capacity and Performance and the answer is either RED, AMBER or GREEN

Features

  • Concepta provides actionable insight, in real time, on health status
  • Concepta can integrate contextual information to help inform decisions
  • Delivers real-time, contextual & highly visual data and analytics
  • Agile, responsive and effective support services from NVT Group

Benefits

  • Tailored to meet your needs: Security, Capacity & Performance
  • Allows for better support decisions, more quickly, more often

Pricing

£80 to £150 per unit per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11

383722064111360

NVT Group

Dougie Weir

08453 893 300

public_sector@nvt.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints Concepta is based on our ViiA platform which is highly available thus does not necessitate outages for patching or maintenance. Periodically planned maintenance may be arranged for Datacentre updates but adequate notice will be provided.
System requirements
  • Concepta will dovetail with any client sub-system
  • Each instance is different therefore no specific requirement necessary

User support

User support
Email or online ticketing support Email or online ticketing
Support response times NVT provide this service with an 24 hour response service level. The request can be logged with NVT via the web portal, email and telephone and an acknowledgment of a call logged is automatically emailed to the client.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Onsite support
Support levels Concepta is hosted on our ViiA platform, the ViiA platform is bundled with a NVT Group 24/7 service wrapper. Therefore there is only one level of support applicable. Each client will be allocated an Technical Account Manager who will deal with the day to day technical aspects of the contract.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started NVT Group will engage initially in a brief due diligence to ascertain the scope and breadth of the Concepta solution. Once the solution id implemented, training sessions will be arranged with the client support staff to ensure that all are au fait with the technology.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Historical data will be provided on the clients preferred media then subjected to destruction during decommissioning process.
End-of-contract process Decommissioning process is instigated which removes all touch points across the client enterprise and downloads any historic data that the client may want to retrieve and retain. Any remaining data s then subjected to destruction

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices No
Accessibility standards WCAG 2.1 AA or EN 301 549
Accessibility testing One of our clients is a large charity for people with learning disabilities in Scotland. We have had some discussions with them on implementation of assistive technology.
API No
Customisation available Yes
Description of customisation This is a dashboard product which can be customized to the clients requirements by NVT or indeed the client

Scaling

Scaling
Independence of resources NVT utilise monitoring and forecasts using machine learning to determine requirements for additional resources

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Concepta is a data aggregator product and not a data storage platform, however any data generated by the analytics process will be erased and historical data can be provided on the clients preferred media then subjected to destruction during decommissioning process.
Data export formats Other
Other data export formats JSON
Data import formats
  • CSV
  • Other
Other data import formats
  • TXT
  • LOG
  • ODBC

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Concepta is hosted on NVT's Viia Platform which has 99.9% uptime availability. uptime <99.9% attracts a credit of 10% in a during a monthly billing period.
Approach to resilience NVT hosted platform which hosts Concepta is located across 2 data centres. The platform provides Concepta with a highly available configuration with no single point of failure. Should a catastrophic failure occur at the data centre a data centre failover would be initiated and services would continue at the secondary data centre.

The Service Level Agreements can be requested by prospective clients.
Outage reporting Any service outages are reported via our Information Technology Service Management (ITSM) system which automatically alerts clients via email and client web portal.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Access is stringently restricted by way of federated active directory services and two factor authentication
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Exova BM Trada
ISO/IEC 27001 accreditation date 06/08/2015
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes NVT Group are certified for ISO27001 and as such have a set of policies and processes in place to ensure compliance. NVT Group have an appointed Compliance officer to interface with the management on security aspects and also is the conduit to the UKAS accredited audit partner.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Our certified standards ISO9001, & ISO27001 define our configuration and change management processes and procedures are fit for purpose. Each change request is logged and tracked through our call management application, subject to approval and manged to successful implementation or conclusion.
Vulnerability management type Supplier-defined controls
Vulnerability management approach The concepta service is based on our hosted platform ViiA. The ViiA platform using Network Access Control technology, posture assessments can be conducted before access to the corporate network is made available. ViiA is kept fully up to date by way of subscription to industry recognised malicious software services to ensure a comprehensive knowledgebase of prevailing threats. Patches are applied on an ad-hoc basis depending on the threat severity.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Concepta is based on our ViiA platform. ViiA is continuously monitored to identify potential issues. Each issue is viewed on its own merit and treated accordingly. NVT Group decided not to have a set of standard approaches as experience tells us that there are not a standard set of potential issues that may occur. Each compromise alerted will be addressed immediately on discovery by our technical team and a resolution devised and an implementation plan agreed. If a resolution is not readily available then a work-around will be put in place whilst a permanent resolution is sought and actioned.
Incident management type Supplier-defined controls
Incident management approach NVT Group operate a Customer Service desk and this is the hub for reporting and managing Incidents. Incidents can be reported either by phone or by email or can be automatically reported by our Monitoring and Management solution.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks Public Services Network (PSN)

Pricing

Pricing
Price £80 to £150 per unit per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial NVT can provide a Proof of Concept trial which will provide the client with a 30 day limited trial period with all features included.

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Terms and conditions
Service documents
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