West March Systems Ltd

TERMS Evolution Global

The full power of the TERMS Evolution system on the hosted internet. Maintain the most secure system available within the sector. Total freedom of access for users and managers whilst maintaining total control of data. This option gives the most secure high-performance MIS available on the internet or any intranet.

Features

  • Adult Education MIS
  • ILR Funding and Statistics with Ofsted Reporting and Analysis
  • Online Courses, web enrollments and tutor registers
  • Staff and Tutor Tracking with Pay Claims
  • Accounts and Finance
  • Room and Facility Booking
  • Courses, Curriculum, Exam and Enrolment Management
  • Vulnerable Learner details
  • Built in Report Designer and SSRS Reporting
  • Online Learner Agreements signing and D&P tracking

Benefits

  • Full ILR Management with retained history of returns
  • Quick enrolment process
  • Designed for Adult Education and Training Providers
  • Assists with Ofsted Inspections
  • Complete Service Management
  • Dedicated Servers
  • Option for 3rd Party Software

Pricing

£10,000 to £200,000 a unit a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark.lancaster@westmarchsystems.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

3 8 0 9 1 5 5 5 6 4 7 0 6 1 7

Contact

West March Systems Ltd Mark Lancaster
Telephone: 08712 342499
Email: mark.lancaster@westmarchsystems.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
No constraints
System requirements
HTML5 Compliant Browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 2 hours during normal business hours which are Monday to Friday 9:00am to 5:30pm
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
A simple pop-up chat box via our online support desk.
Web chat accessibility testing
None
Onsite support
Yes, at extra cost
Support levels
This system comes with a single standard support level package. Additional support or training is chargeable.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Onsite training and full user documentation with the option for additional online training.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
Integrated pop-up Help
End-of-contract data extraction
Data can be exported from the system
End-of-contract process
The user is assisted through exporting of data for local retention and then the held data is securely destroyed to ensure GDPR compliance.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
No different, both work via an HTML 5 compatible browser
Service interface
No
API
No
Customisation available
No

Scaling

Independence of resources
Isolated and managed servers with 24/7 monitoring and alerts. The scaling is based upon over 10 years of active monitoring and known usage levels.

Analytics

Service usage metrics
Yes
Metrics types
Build in statistics on user connectivity, enrolments and new learners. Web site Google Analytics.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
There is a large suite of export options from which the user may choose the data to be exported. The export is then sent to the client.
Data export formats
CSV
Data import formats
Other
Other data import formats
  • Excel for Course Planning to a set planning template
  • XML for ILR importing

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
WMS shall provide at least a 99.5% uptime service availability level (Uptime Service Level) in respect of the software hosting services. This availability refers to an access point on WMS hosting provider's backbone network. It does not apply to the portion of the circuit that does not transit the hosting provider's backbone network, as the Customer is responsible for its own internet access. Availability does not include Maintenance Events, Customer-caused or third party-caused outages. If availability falls below the Uptime Service Level in a given calendar month, WMS shall credit the Customer's account by an amount calculated as the product of the total cumulative downtime.
Approach to resilience
The use of Rackspace Data Centres with enterprise-grade infrastructure, managed by data centre specialists utilising highly trained engineers that monitor systems around the clock, constantly overseeing the security and uptime of the infrastructure. Multiple layers of redundancy with physical security, power, cooling and networks are each at least N+1 redundant.
Outage reporting
Public announcements via our support forum and social media if serious outage. Direct email alerts to customers with telephone contact if serious.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
  • Other
Other user authentication
Point to Point IP restricted access via Firewall
Access restrictions in management interfaces and support channels
User defined access via the SLA with user provided access levels.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
  • Other
Description of management access authentication
Peer to Peer IP restriction via Firewall

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Certification Plus
ISO/IEC 27001 accreditation date
9/4/2020
What the ISO/IEC 27001 doesn’t cover
Cryptographic controls as these are not applicable
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
PCI DDS D Self Certification
PCI DSS accreditation date
April 2019
What the PCI DSS doesn’t cover
Full Self Certification under PCI D - no hosted PCI information.
Other security certifications
Yes
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Certified ISO 27001 ISMS processes with full Risk Management, System Controls, Incident Management, Environmental Security, Document Control, Disaster Recovery and Business Continuity.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Certified ISO 27001 processes with ICT Patching and Log management, structured Software Development, Data Retention and Data Centre appraisal reviews. Managed via scheduled IT Exec audits and meeting with asset management control, review and change management.

External procedure and process auditing, internal and external PEN testing.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Certified ISO 27001 and Cyber Essentials provide internal and external process for identifying managing and controlling threats and vulnerabilities. In additional external identification via PEN testing, anti-virus security and personnel checks. Threats are dealt with under ISMS and patches are deployed once assessed and approved.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Strict anti-virus, malware and associated tracking via industry standard professional software. System monitoring and management. Threats are managed and tracked via Asset Management System and escalated as necessary.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Processes defined under ISO 27001 with full incident management. External incidents reported via support desk electronically or via telephone communications with management via the Asset Management system utilising Incident Control processes, which can provide full reporting.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£10,000 to £200,000 a unit a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark.lancaster@westmarchsystems.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.