Web Labs Ltd

Oneform Online eForms

Web Labs Oneforms enables non-technical staff to create forms that react to user’s answers and alerts the user to incorrect or incomplete answers, assists them through help messages or supplementary information and allows them to save partially completed forms for completion at a later time.

Features

  • Non-technical users publish intelligent e-forms using standard browsers
  • Integrated Workflow, forms follow defined control, transmission and archival controls
  • Each transaction tracked/monitored for status, deadline and satisfaction feedback
  • One screen view of all historical/current transactions, requests, issues
  • Open API and can easily integrate with 3rd party systems
  • Flexible workflow ensures notifications and enquiries directed to correct person
  • Single view of customer, data analysis and trend identification
  • Customer segmentation customer insight
  • Service advisors can complete transactions on the customer’s behalf
  • Deliver customer correspondence as e-documents i.e. bills, statements, notifications

Benefits

  • Improve response times and user experience
  • Reduce expensive face-to-face meetings, telephone calls and reduce costs
  • Makes it easy to report, book, request and pay online
  • Integrate web service calls for validation, pre-population and for sending
  • Intelligent forms guiding users to report, book, request and pay
  • Search engine/taxonomies make it easy to find what users want
  • Customers manage own accounts/profiles with automatic form population reducing re-keying
  • Automatic rules-based assessment applied to online payments or appointments
  • Improved responsiveness through more/better information closer to the front-line
  • Better linking of data provides opportunities to improve decision making

Pricing

£10000 to £20000 per instance

  • Minimum contract period: Year
  • Excluding VAT
  • Education pricing available
  • Trial and free options available

Service documents

G-Cloud 8

376753470968184

Web Labs Ltd

Walter McLean

01525374859

w.mclean@web-labs.co.uk

Support

Support
Support service type
  • Service desk
  • Email
  • Phone
  • Onsite
Support accessible to any third-party suppliers Yes
Support availability 24/7
Standard support response times Escalation policy for severe/critical is 60mins, Minor is 3hrs
Incident escalation process available Yes

Open standards

Open standards
Open standards supported and documented Yes

Onboarding and offboarding

Onboarding and offboarding
Service onboarding process included Yes
Service offboarding process included Yes

Analytics

Analytics
Real-time management information available Yes

Cloud features

Cloud features
Elastic cloud approach supported Yes
Guaranteed resources defined Yes
Persistent storage supported Yes

Provisioning

Provisioning
Self-service provisioning supported Yes
Service provisioning time 1 month
Service deprovisioning time Can be deprovisioned in a day. 30 days notice required.

Open source

Open source
Open-source software used and supported No

Code libraries

Code libraries
Languages your code libraries are written in
  • .NET Framework 4.5
  • HTML5
  • CSS
  • JavaScript
  • MVC 5.2
  • C#

API access

API access
API access available and supported Yes
API type REST and SOAP

Networks and connectivity

Networks and connectivity
Networks the service is directly connected to
  • Internet
  • Other

Access

Access
Supported web browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Offline working and syncing supported Yes
Supported devices
  • Mac
  • Smartphone
  • Tablet

Certifications

Certifications
Vendor certification(s)
  • UKWDA – UK Web Design Association
  • IRMS Information & Records Management Society
  • Data Protection Certificate Number : ZA095601
  • VMware Certified
  • ISO27001

Identity standards

Identity standards
Identity standards your service uses OAuth and costum

Data storage

Data storage
Datacentres adhere to the EU code of conduct for energy-efficient datacentres Yes
User-defined data location No
Datacentre tier TIA-942 Tier 3
Backup, disaster recovery and resilience plan in place Yes
Data extraction/removal plan in place Yes

Data-in-transit protection

Data-in-transit protection
Data protection between user device and service

Asset protection and resilience

Asset protection and resilience
Datacentre location
Data management location
Legal jurisdiction of service provider UK, assured by Independent validation of assertion
Datacentre protection Yes, assured by Independent validation of assertion
Data-at-rest protection
Secure data deletion Other secure erasure process, assured by Independent testing of implementation
Service availability 99.9%, assured by Independent validation of assertion

Separation between consumers

Separation between consumers
Cloud deployment model Hybrid cloud, assured by Independent validation of assertion
Type of consumer Anyone - public, assured by Independent validation of assertion
Services separation Yes, assured by Independent testing of implementation
Services management separation Yes, assured by Independent testing of implementation

Governance

Governance
Governance framework Yes, assured by Independent validation of assertion

Configuration and change management

Configuration and change management
Change impact assessment Yes, assured by Independent validation of assertion

Vulnerability management

Vulnerability management
Vulnerability assessment Yes, assured by Independent validation of assertion
Vulnerability monitoring Yes, assured by Independent validation of assertion
Vulnerability mitigation prioritisation Yes, assured by Independent validation of assertion
Vulnerability tracking Yes, assured by Independent validation of assertion
Vulnerability mitigation timescales Yes, assured by Independent validation of assertion

Event monitoring

Event monitoring
Event monitoring Yes, assured by Independent validation of assertion

Incident management

Incident management
Incident management processes Yes, assured by Independent validation of assertion
Consumer reporting of security incidents Yes, assured by Independent validation of assertion
Security incident definition published No, assured by Independent validation of assertion

Personnel security

Personnel security
Personnel security checks

Secure development

Secure development
Secure development Yes, assured by Independent validation of assertion
Secure design, coding, testing and deployment Yes, assured by Independent validation of assertion
Software configuration management Yes, assured by Service provider assertion

Supply-chain security

Supply-chain security
Visibility of data shared with third-party suppliers Yes, assured by Independent validation of assertion
Third-party supplier security requirements Yes, assured by Independent validation of assertion
Third-party supplier risk assessment Yes, assured by Independent validation of assertion
Third-party supplier compliance monitoring Yes, assured by Independent validation of assertion

Authentication of consumers

Authentication of consumers
User authentication and access management Yes, assured by Independent testing of implementation
User access control through support channels Yes, assured by Independent testing of implementation

Separation and access control within management interfaces

Separation and access control within management interfaces
User access control within management interfaces Yes, assured by Independent testing of implementation
Administrator permissions Yes, assured by Independent testing of implementation

Identity and authentication

Identity and authentication
Identity and authentication controls

Secure service administration

Secure service administration
Service management model

Audit information provision to consumers

Audit information provision to consumers
Audit information provided Data made available, assured by Service provider assertion

Secure use of the service by the customer

Secure use of the service by the customer
Device access method
Training Yes, assured by Independent validation of assertion
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