Digital Interactive Ltd

Infreemation - Dedicated SAR case sofware

Infreemation is an advanced online cloud based application for processing SAR requests. This is a dedicated module designed to process SAR requests only.

Features

  • SAR, CCTV Request, Schedule 2 (S29 Police & Fraud Agencies)
  • Real-time reporting
  • Proof of Life
  • GDPR
  • Case management system
  • SAR
  • Unique request timeline feature
  • Meets statutory requirments
  • s35 Data Protection Act
  • Proof of Life Requests

Benefits

  • Case system built specifically to handle this type of data
  • Site license - no per user costs
  • Unlimited complaints
  • Lower cost than developing in-house
  • Reduce Duplication
  • Website forms
  • Unique request timeline feature
  • Limited training required
  • Automatic (via email or Website Form) or manual request creation

Pricing

£8000 to £35000 per licence per year

Service documents

Framework

G-Cloud 11

Service ID

3 7 4 3 1 4 1 3 2 0 6 1 1 9 5

Contact

Digital Interactive Ltd

Sales

020 3856 3344

support@digital-interactive.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
None
System requirements
  • Internet connected device to access the system
  • Site License. Yearly cost - unlimited requests and users

User support

Email or online ticketing support
Email or online ticketing
Support response times
1-2 hours for all support issues raised. Support is offered 24 hours a day.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Training is provided as part of the setup of the system. Once this training is complete ongoing and adhoc training can be arranged at an additional cost.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Onsite training is provided as part of the setup. Going forward onsite training can be provided as well as online training if needed.

Training material is available to download and view.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Data can be extracted in various formats via the admin control panel. We will work with the customer to produce an export which can be used.
End-of-contract process
At the end of the contract the customers data is exported. The system is then switched off at an agreed date.

Any customer data is then removed from the system, database and backups using industry standard erasure.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The application is scaled automatically to work with smaller screens.
Service interface
No
API
Yes
What users can and can't do using the API
The API can be used to log complaints, compliments, questions and correspondence
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Most features and options can be customised by the customer. The administrator of the system has full access to do this.

Scaling

Independence of resources
We have various load balanced servers in place which can redirect traffic should a server become unavailable

Analytics

Service usage metrics
Yes
Metrics types
Full KPI stats are available via one of the two customisable dashboards.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Data can be exported via the admin control panel.
Data export formats
  • CSV
  • Other
Other data export formats
  • SQL
  • PDF
Data import formats
  • CSV
  • Other
Other data import formats
  • SQL
  • Access
  • PDF

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
The service carries a 99.99% up time guarantee
Approach to resilience
We have various load balanced servers in place which can redirect traffic should a server become unavailable
Outage reporting
We can alert customers to service outage via email and text message

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication
Users connect to the service via a username and password. We support 2FA which can be used along side the username/password. Users access is also controlled via IP restricted connections to the service
Access restrictions in management interfaces and support channels
IP management is in place to restrict access to systems as well as limited access to physical hardware.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Description of management access authentication
IP Restriction

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
We follow all government advice on the National Cyber Security Centre. We are also Cyber Essential certificated.
Information security policies and processes
We have clearly defined security policies in place which are monitored and updated regularly. Full auditing is in place to ensure policies are followed.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
All changes are developed on separate test servers away from the live environment. Changes are then tested to ensure the system is unaffected. We also penetration test the system after every change.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Regular penetration testing is undertaken using up to date methods. Patches are downloaded, tested and applied to live servers the same day they become available and have passed testing.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Regular penetration testing is undertaken using up to date methods. Patches are downloaded, tested and applied to live servers the same day they become available and have passed testing.

Information is obtained from Government websites (https://www.ncsc.gov.uk/threats) and security related websites.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Firewalls, log files and failed login attempts are monitored 24/7. Incidents are responded to as soon as we are alerted.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£8000 to £35000 per licence per year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
We offer a fully unlimited trial of the service for at least 30 days. This can be extended as many times as needed until a decision is made.
Link to free trial
http://www.digital-interactive.com/products/infreemation

Service documents

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