Reinvigoration Limited

Process Mapping, Discovery & Improvement Software

A unique, cloud based process discovery software solution. Allows you to map process, identify improvement opportunities and RPA opportunities. Finally, it provides a business case for each opportunity

Features

  • Map processes at the speed of conversation
  • Add data to create rich process analytics
  • Identify RPA opportunities
  • Identify Lean process improvement opportunities
  • Create a prioritised portfolio of processes to improve
  • Create a process repository
  • Create an end to end process RACI

Benefits

  • Collaborate on improvement across multiple locations
  • Automate the identification of improvement opportunities
  • Map processes at the speed of conversation

Pricing

£25 to £1000 per licence per month

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

3 7 3 9 9 9 0 4 7 2 0 1 3 8 0

Contact

Reinvigoration Limited

Chris Dando

07818067232

chris.dando@reinvigoration.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
None
System requirements
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
4 hours
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Upfront user training, ongoing query management, technical support
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Training either onsite or remotely; online help / FAQ's
Service documentation
No
End-of-contract data extraction
Users can extract process maps at any time
End-of-contract process
Access is revoked unless the licence is renewed

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
No
Service interface
No
API
No
Customisation available
Yes
Description of customisation
Purchase additional analytics modules; rebrand to corporate look and feel

Scaling

Independence of resources
The software is hosted on servers with large capacity

Analytics

Service usage metrics
Yes
Metrics types
Usage reports by user
Reporting types
Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Skore

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Simple export options within the tool
Data export formats
  • CSV
  • Other
Other data export formats
PDF
Data import formats
Other
Other data import formats
None

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
The tool is guaranteed to be available during core UK working hours. Any maintenance is performed out of hours
Approach to resilience
Available on request
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
The tool allows us to create and restrict users based on their type e.g. admin; read only; write access etc
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
TBC

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
TBC
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
The cloud based service is monitored and any security breaches notified
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
As previous question
Incident management type
Supplier-defined controls
Incident management approach
N/A

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£25 to £1000 per licence per month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
2 week free trial

Service documents

Return to top ↑