Process Mapping, Discovery & Improvement Software
A unique, cloud based process discovery software solution. Allows you to map process, identify improvement opportunities and RPA opportunities. Finally, it provides a business case for each opportunity
Features
- Map processes at the speed of conversation
- Add data to create rich process analytics
- Identify RPA opportunities
- Identify Lean process improvement opportunities
- Create a prioritised portfolio of processes to improve
- Create a process repository
- Create an end to end process RACI
Benefits
- Collaborate on improvement across multiple locations
- Automate the identification of improvement opportunities
- Map processes at the speed of conversation
Pricing
£25 to £1,000 a licence a month
- Education pricing available
- Free trial available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at chris.dando@reinvigoration.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 11
Service ID
3 7 3 9 9 9 0 4 7 2 0 1 3 8 0
Contact
Reinvigoration Limited
Chris Dando
Telephone: 07818067232
Email: chris.dando@reinvigoration.co.uk
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Private cloud
- Service constraints
- None
- System requirements
- None
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- 4 hours
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), 7 days a week
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- Upfront user training, ongoing query management, technical support
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Training either onsite or remotely; online help / FAQ's
- Service documentation
- No
- End-of-contract data extraction
- Users can extract process maps at any time
- End-of-contract process
- Access is revoked unless the licence is renewed
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 10
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Application to install
- No
- Designed for use on mobile devices
- No
- Service interface
- No
- API
- No
- Customisation available
- Yes
- Description of customisation
- Purchase additional analytics modules; rebrand to corporate look and feel
Scaling
- Independence of resources
- The software is hosted on servers with large capacity
Analytics
- Service usage metrics
- Yes
- Metrics types
- Usage reports by user
- Reporting types
- Reports on request
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Skore
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- User control over data storage and processing locations
- No
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with another standard
- Encryption of all physical media
- Data sanitisation process
- No
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- Simple export options within the tool
- Data export formats
-
- CSV
- Other
- Other data export formats
- Data import formats
- Other
- Other data import formats
- None
Data-in-transit protection
- Data protection between buyer and supplier networks
- Private network or public sector network
- Data protection within supplier network
- Legacy SSL and TLS (under version 1.2)
Availability and resilience
- Guaranteed availability
- The tool is guaranteed to be available during core UK working hours. Any maintenance is performed out of hours
- Approach to resilience
- Available on request
- Outage reporting
- Email alerts
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Username or password
- Access restrictions in management interfaces and support channels
- The tool allows us to create and restrict users based on their type e.g. admin; read only; write access etc
- Access restriction testing frequency
- At least once a year
- Management access authentication
- Username or password
Audit information for users
- Access to user activity audit information
- You control when users can access audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- TBC
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- TBC
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- The cloud based service is monitored and any security breaches notified
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- As previous question
- Incident management type
- Supplier-defined controls
- Incident management approach
- N/A
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £25 to £1,000 a licence a month
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- 2 week free trial
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at chris.dando@reinvigoration.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.