Reinvigoration Limited

Process Mapping, Discovery & Improvement Software

A unique, cloud based process discovery software solution. Allows you to map process, identify improvement opportunities and RPA opportunities. Finally, it provides a business case for each opportunity

Features

  • Map processes at the speed of conversation
  • Add data to create rich process analytics
  • Identify RPA opportunities
  • Identify Lean process improvement opportunities
  • Create a prioritised portfolio of processes to improve
  • Create a process repository
  • Create an end to end process RACI

Benefits

  • Collaborate on improvement across multiple locations
  • Automate the identification of improvement opportunities
  • Map processes at the speed of conversation

Pricing

£25 to £1000 per licence per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11

373999047201380

Reinvigoration Limited

Chris Dando

07818067232

chris.dando@reinvigoration.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints None
System requirements None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 4 hours
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Upfront user training, ongoing query management, technical support
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Training either onsite or remotely; online help / FAQ's
Service documentation No
End-of-contract data extraction Users can extract process maps at any time
End-of-contract process Access is revoked unless the licence is renewed

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices No
API No
Customisation available Yes
Description of customisation Purchase additional analytics modules; rebrand to corporate look and feel

Scaling

Scaling
Independence of resources The software is hosted on servers with large capacity

Analytics

Analytics
Service usage metrics Yes
Metrics types Usage reports by user
Reporting types Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Skore

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Simple export options within the tool
Data export formats
  • CSV
  • Other
Other data export formats PDF
Data import formats Other
Other data import formats None

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability The tool is guaranteed to be available during core UK working hours. Any maintenance is performed out of hours
Approach to resilience Available on request
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels The tool allows us to create and restrict users based on their type e.g. admin; read only; write access etc
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes TBC

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach TBC
Vulnerability management type Supplier-defined controls
Vulnerability management approach The cloud based service is monitored and any security breaches notified
Protective monitoring type Supplier-defined controls
Protective monitoring approach As previous question
Incident management type Supplier-defined controls
Incident management approach N/A

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £25 to £1000 per licence per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial 2 week free trial

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
Return to top ↑