Exponential-e Ltd

Object Storage Service S4

Exponential-e Object Storage Service (S4) delivers petabyte-scale object storage for commodity infrastructure, providing the simplicity and low-cost benefits of the public cloud, without the risk, compliance, and data sovereignty concerns. The service support S3, Swift and HDFS protocols concurrently and is provided with per-GB billing with no data transit charges.

Features

  • Multi-Protocol Petabyte-Scale Object Store: S3, Swift, HDFS
  • Predictable per-GB billing
  • Scale Indefinitely and On-Demand
  • Offloads objects (files, media, images) from compute resources
  • Geo-Replicated Option with Strong Consistency Model
  • Storage Gateway Back End for Common Gateway Appliances

Benefits

  • UK Sovereign: Data is retained in the UK
  • Big Data Analytics: Pivotal, Cloudera, Hortonworks and PivotalHD
  • No Data Transfer Charges
  • HTTP(S) Access: Reduces Load on Server Resources
  • Highly Available: 99.99% Availability SLA
  • Highly Durable: 99.9999998% Durability SLA

Pricing

£0.0093 per gigabyte per month

  • Free trial available

Service documents

G-Cloud 11

371699206373038

Exponential-e Ltd

Kay Sugg

02034358835

psbids@exponential-e.com

Service scope

Service scope
Service constraints Planned and Emergency Works
Exponential-e will adhere to the following maintenance windows:
‘Planned Maintenance’ means pre-planned maintenance the infrastructure relating to the service. Planned Maintenance activity may result in periods of degradation or loss of availability. In such cases, Exponential-e will aim to provide at least 14 days’ notice via email of any planned works and shall aim to perform them between 00:00 and 06:00 GMT/BST.
‘Emergency Maintenance’
Exponential-e reserves the right to carry out emergency works at any time, without notice. Every effort shall be made to contact customers before the commencement of emergency maintenance.
System requirements
  • Object storage API compatible applications
  • Object storage API compatible storage gateway appliances
  • HDFS compatible applications

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Email or online ticketing support Yes Support response times 1 hour maximum User can manage status and priority of support tickets Yes Online ticketing support accessibility None or don’t know
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support No
Support levels Our employees strive to exceed expectations with innovation and service. We have an open and transparent approach to ensure that our customers are kept updated at every step of the process. Our 96% customer reference-ability and >50 Net Promotor Score (as of May 18) demonstrates our focus on customer service excellence.

24x7x365 support is available through our UK based Operations Centre.

All customers are provided with a technical account manager.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Relevant protocol documentation will be provided on request.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction The customer may extract their application based data at any point during the contract term by self-service. At the end of the term and/or if the contract is terminated, the Service Migration provisions will apply. If customised data transportation, data extraction or full virtual machine export services are required these will be charged at the prevailing time and materials day rate listed in the pricing section below. In order to action these customised services, an off-boarding service request must be raised via the Exponential-e Service Desk and due to the fact those services have not been not included within Exponential-e’s G-Cloud catalogue entry and thus do not fall within the Framework Agreement and Call Off Agreement, Exponential-e’s standard terms and conditions for professional services would apply.
End-of-contract process At the point of termination, all customer data, accounts and access will be permanently deleted, and will not be able to be subsequently recovered or restored.

Using the service

Using the service
Web browser interface No
API Yes
What users can and can't do using the API Amazon S3 API; OpenStack Swift; Hadoop HDFS File System
API automation tools
  • OpenStack
  • Other
API documentation Yes
API documentation formats HTML
Command line interface No

Scaling

Scaling
Scaling available Yes
Scaling type Automatic
Independence of resources Load balancers are deployed across the clusters.
Usage notifications No

Analytics

Analytics
Infrastructure or application metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
Backup controls The Object Storage Service (S4) can act as a target for common Storage Gateway Appliances such as Panzura, Ctera, EMC Isilon Edge, and Nasumi.

The system can also act as a repository for common Enterprise Backup applications such as EMC Commvault.
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Users schedule backups through a web interface
Backup recovery Users can recover backups themselves, for example through a web interface

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks Exponential-e are a Stage 2 accredited HSCN CN-SP and our network operability conforms to HSCN Framework Obligations.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network Exponential-e are a Stage 2 accredited HSCN CN-SP and our network operability conforms to HSCN Framework Obligations.

Availability and resilience

Availability and resilience
Guaranteed availability Availability:
- Single Datacentre: 99.99%
- Dual Datacentre: 99.999%

Durability:
- Single Datacentre: 99.999998%
- Dual Datacentre: 99.9999998%
Approach to resilience Available on request.
Outage reporting Service report outages are reported in real-time via:
- a customer dashboard
- email alerts

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Details available on request.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks

Audit information for users

Audit information for users
Access to user activity audit information Users receive audit information on a regular basis
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 13/04/2018
What the ISO/IEC 27001 doesn’t cover Details available on request.
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 13/04/2018
CSA STAR certification level Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover Details available on request.
PCI certification No
Other security certifications Yes
Any other security certifications
  • ISO 22301
  • ISO 20000
  • ISO 9001
  • ISO 50000
  • ISO 14001
  • Cyber Essentials PLUS
  • Commissum Information Assurance Certification
  • PIMS 686040

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
  • Other
Other security governance standards Exponential-e are a Stage 2 accredited HSCN CN-SP and our network operability conforms to HSCN Framework Obligations.
Information security policies and processes Exponential-e are a Stage 2 accredited HSCN CN-SP and our network operability conforms to HSCN Framework Obligations.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Details available on request.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Details available on request.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Details available on request.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Details available on request.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart No

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes
Description of energy efficient datacentres Our services our delivered from top tier data centre providers who are compliant with the EU Conduct for Energy Efficiency.

Pricing

Pricing
Price £0.0093 per gigabyte per month
Discount for educational organisations No
Free trial available Yes
Description of free trial Object storage trial provides 5TB of capacity for 30 days.

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
Return to top ↑