Drakewell Limited

Drakewell C2-Cloud

C2-Cloud is a scalable database designed to capture, validate, store, analyse and disseminate road traffic data via any web-enabled computer. Data types handled include binned and per vehicle record traffic data covering vehicle class, axle, speed, time, direction, weight, gap and headway.


  • Real Time Reporting
  • Secure Tier 4 Enterprise class facility
  • Multi Node Mapping
  • Fully Hosted System
  • Manufacturer Independent
  • All Types of Traffic Data Supported


  • Web Hosted
  • Secure Data Sharing
  • Secure 4 Tier Data Storage Facility
  • 24/7 Access to Data via a secure login
  • Fully ISO9001 and 27001 conformity


£3600 per licence per year

  • Free trial available

Service documents

G-Cloud 9


Drakewell Limited

Duncan Jamieson



Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints None
System requirements
  • Latest Versions of Internet Browsers
  • FTP Upload

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Drakewell Helpdesk with customer login is provided as part of the product. This Helpdesk is manned weekday during normal working hours or by special contract arrangements
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 A
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels Full support is supplied with the license agreement. Support is available through Drakewell Helpdesk with secure customer login, or by telephone
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Full on site or webinar training plus documentation is offered
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction We offer a facility to provide customers data for them should they ever decide to leave
We can provide raw data files or a CSV export from the database
End-of-contract process Licenses are on an annual basis and include all upgrades and bug fixes along with unlimited technical support
At the end of a license period, if the customer does not renew their access is then revoked

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service There is a purpose built App available in Google and IOS
Accessibility standards WCAG 2.0 A
Accessibility testing Accessibility Testing
Various Screen Readers
Customisation available No


Independence of resources We offer a highly technical service which has been specially designed to accommodate high volumes of usage and data. Systems are being constantly monitored and improved to ensure optimum access speed and efficiency. The virtual environment is load balanced and in a high availability mode with spare capacity


Service usage metrics No


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Bespoke Exports are provided to the customer
Data export formats
  • CSV
  • Other
Other data export formats
  • Datex 2
  • Excel
  • XML
Data import formats Other
Other data import formats 160 different raw data file formats

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks Encrypted SSL, VPN is widely used
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network VPN used and the latest anti-virus and malware protection
Encrypted SSL

Availability and resilience

Availability and resilience
Guaranteed availability Based on Data Centre availability which is currently 99.9% SLA
Availability is set on contractual basis
Approach to resilience Tier 4 Data Centre running virtualized system with spare capacity resilience and redundant components
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels This is done through user level authentication with many different roles and abilities
Access restriction testing frequency At least once a year
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 11/01/2017
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISO 27001 and 9001 with dedicated quality manager overseeing the whole policy process

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We follow the processes laid down in our ISO 9001 and 27001 policy statements
Vulnerability management type Supplier-defined controls
Vulnerability management approach We follow the processes laid down in our ISO 9001 and 27001 policy statements
Protective monitoring type Supplier-defined controls
Protective monitoring approach We follow the processes laid down in our ISO 9001 and 27001 policy statements
Incident management type Supplier-defined controls
Incident management approach We follow the processes laid down in our ISO 9001 and 27001 policy statements

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £3600 per licence per year
Discount for educational organisations No
Free trial available Yes
Description of free trial Free Trail Version
Normally 1 month free trail set up on request


Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
Return to top ↑