Elcom Systems Ltd

eFunding, Purchase Order Funding and Supply Chain Finance

We fund suppliers on the basis of public sector purchase orders. Buyers provide approved purchase orders and invoices and recover related costs at zero risk. The service automates the process. We connect suppliers to finance from funders who accept risk. Finance is at lower rates than normal.

Features

  • Low cost working capital for suppliers
  • Working capital provided at PO stage, not invoice, therefore earlier.
  • Purchase Order and Invoice finance.
  • Automated processing
  • Secure Connectivity
  • Open standard technology stack
  • Seamless interface to buyer ERP and other purchasing/finance systems

Benefits

  • Easy to set up
  • Improved cash flow for all suppliers
  • Management of liquidity in supply chain and security of supply
  • Local economic benefits from enhanced liquidity
  • Improved purchasing/AP processes
  • Potential to generate returns for buyers
  • Cost reduction throughout process
  • Supports SME cash flow and stability

Pricing

£0 to £0 per user

  • Free trial available

Service documents

G-Cloud 9

368355025473869

Elcom Systems Ltd

Ian Burdon

07584209100

iburdon@elcom.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints No technical constraints, but supplier credit checks are required.
System requirements Reasonably up to date Browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Support is 24/7/365
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Onsite support
Support levels Support is 09.00 to 17.00 UK working hours. This is standard with no additional cost in the normal case. Response is usually immediate but in any case within 1 working day.

Support is by:
• service desk
• email
• phone
• onsite

Professional Services are as per our rate card, but are not likely to be required with this service.

Further details in Service Definition Document
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Getting started includes full implementation, including interfaces to finance and legacy systems if required; onsite and remote support 24/7 and onsite training for buyers and suppliers if required.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats MS Word
End-of-contract data extraction If requested, at close of contract, customers may advise the format in which they wish to receive their data and we will normally provide what we have as required, subject to agreement on data ownership between buyers and suppliers.
End-of-contract process Subject to agreement between buyers and suppliers on data ownership, we will normally provide relevant data in standard format. Any requested transformation of the data may be a chargeable professional service.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Full functionality is available on tablets and through standard browsers on mobile phones.
Accessibility standards WCAG 2.0 A
Accessibility testing Our customers test with their internal users depending on individual needs, primarily with desktop set-ups configured for the visually impaired.
API No
Customisation available No

Scaling

Scaling
Independence of resources Load is monitored and balanced at all times, with redundant server capacity available for peak demand. Server capacity as a whole is provided on the basis of regular reviews of load and trends in user activity.

Analytics

Analytics
Service usage metrics Yes
Metrics types Multiple metrics including, for example,
-volume of transactions
-value of transactions
-transactions by type
-full audit trail of all activities
-service up time
All by user-defined period
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
Other data at rest protection approach Data at rest is encrypted on a SAN device in the data center
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Elcom exports data to users in a specified format, for example into a data warehouse, or through flat file transfer, including SFTP transfer.
Data export formats CSV
Data import formats
  • CSV
  • Other
Other data import formats Direct entry on screen

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Please see Service Definition Document for full details of SLAs
Approach to resilience Backup, disaster recovery and resilience plans and measures are in place. Details are available on request.
Outage reporting Email alerts and/or telephone calls to impacted customers

Further details in Service Definition Document

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication 2-factor authentication
Access restrictions in management interfaces and support channels No one, including Elcom staff, has access to any part of the system without 2-factor authentication. All access is logged and a full audit trail is kept..
Access restriction testing frequency At least once a year
Management access authentication 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations Yes
Any other security accreditations SAS 70 Level II (Data Centre)

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation No
Security governance approach Our security governance aims for compliance with iso27001:2013
Information security policies and processes Elcom has a written security policy.

Security roles are defined and allocated to specific individuals. Responsibilities include firewalls and access security as well as the network.

A security incident is 'any breach of security on the Elcom infrastructure which may potentially lead to the disclosure of client data'. Logs are monitored and reviewed and incidents, or potential incidents, are reported and investigated immediately. The team works directly to the VP of IT who is a member of the management team reporting directly to the Chairman and CEO.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach All elements of the service are routinely monitored against emergent security threats and vulnerabilities. This includes potential future releases and features being brought into point releases.

Assessment is by internal review and third-party external quality control testing before changed or new elements are handed over to customers to complete there own testing.

Post go-live, annual penetration tests reconfirm security.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Monitoring and assessment is continuous. Our aim is to deploy patches or counter-measures before potential threats become real.

We work closely with datacentre providers, network managers and industry partners who advise of potential threats as they are identified.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Monitoring and assessment is continuous. Our aim is to mitigate potential compromises before they become real. This includes working with local auditors if requested. We work closely with datacentre providers, network managers and industry partners who advise of potential threats as they are identified.

All potential compromises are dealt with as a matter of urgency, requiring immediate assessment then mitigation as appropriate.
Incident management type Supplier-defined controls
Incident management approach Incident management is agreed with customers at set up. In the normal case, incidents are reported via a named person in the customer organisation to the Elcom service help desk. Usually reports are by email or phone call and logged immediately on the help desk system.

Customers can have access to the system to validate the incident is properly recorded and track progress to resolution.

Reporting is either through the help desk system or, if the customer wishes, separate incident reports for each incident.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • New NHS Network (N3)
  • Scottish Wide Area Network (SWAN)

Pricing

Pricing
Price £0 to £0 per user
Discount for educational organisations No
Free trial available Yes
Description of free trial The full service is free to public sector bodies.

Please see Service Definition Document for full details, including potential rebates for buyers

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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