Itec Connect Ltd

Wi-Fi Guest Services and Location based Analytics

ITEC's cloud based software is built to better understand and manage their physical locations. It works by collecting data on how
your visitors behave on-site and online, then turning that into valuable
insights. It will help you better connect with your visitors, improve your
spaces and drive performance.

Features

  • Centralised dashboard access
  • Scalable
  • Cloud based
  • Modular
  • Easy integration

Benefits

  • Highly secure and customisable data storage capability
  • Quickly evaluate your data.
  • Connect your Guest WiFi and customer data sources
  • Generate powerful venue, location and customer analytics
  • Data-driven marketing campaigns

Pricing

£25 to £5054 per device per year

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 10

364772979416947

Itec Connect Ltd

Lisa Greenfield

07825 642 790

lisa.greenfield@itecgroup.co.uk

Service scope

Service scope
Service constraints Leading WiFi hardware vendors enable your business to get up and running with in-store analytics and localised marketing without the the need for investment in dedicated sensors or complicated set-up. The requirements of the Wi-Fi service must be standards based and require varying levels of complexity.
System requirements
  • Integrates into an existing or planned Wi-Fi solution
  • Multiple data channels required to integrate into platform
  • Cloud Managed Service

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Nobody offers more support hours than ITEC – with our manned help desk accessible from 7am to 7pm 7 days a week. That’s 84 hours of expert support available each week.

If your business operates at weekends, that means support to help keep your business up and running on Saturday and Sunday – likely to be the busiest days in your week.

If you work Monday to Friday, it means we can work over the weekend to identify and fix issues without disturbing normal weekday operations.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels ITEC 777 Support.

Nobody offers more support hours than ITEC – with our manned help desk accessible from 7am to 7pm 7 days a week. That’s 84 hours of expert support available each week.

If your business operates at weekends, that means support to help keep your business up and running on Saturday and Sunday – likely to be the busiest days in your week.

If you work Monday to Friday, it means we can work over the weekend to identify and fix issues without disturbing normal weekday operations.

Technology quickly gets complex, especially as you connect together products and solutions from different vendors.

The ITEC approach delivers visibility and transparency. No more chasing round different suppliers trying to find out exactly who’s responsible for a problem. ITEC engineers take ownership of issues and take action to fix your problems.

And you work with an ITEC account team that take the time to get to know you and understands your business. At ITEC we are a service driven company – that’s what we mean by a closer partnership.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started ITEC complete a standard onboarding process that would include understanding the solution and project, delivered through a team of Account managers and Project managers.

Typically ITEC would produce a scope of work document, followed by an implementation plan. All services are agreed prior to deployment alongside a reporting and support plan.

Customers are assisted with pre-sales support team that can offer technical and solution guidance, that will drive the project with clear expectations. All our process are governed by our ISO standards
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction The customer can download and save all configuration details from the portal at any stage of the contract.
End-of-contract process The customer is advised on the anniversary date up to 90 days prior to the end of the contract, our account managers will then send a quotation for the next term costs. At the end of the contract access to Guest and analytics Wi-Fi services will cease, however the customer infrastructure would continue to operate. The customer will lose access to the portal

Using the service

Using the service
Web browser interface Yes
Using the web interface Customers have full access through the web interface to manage all configuration. The web interface has clear dashboards for information, campaigning and reporting. Configurations are stored in the administration section of the portal.
IO Connect brings together all your visitor data sources into one platform. From WiFi to foot counters, CCTV, web, social, point of sale and more, IO helps you consolidate your visitor data.
Web interface accessibility standard WCAG 2.0 AAA
Web interface accessibility testing SkyFii.io provide the testing and compliance around accessibility standards
API No
Command line interface No

Scaling

Scaling
Scaling available Yes
Scaling type Automatic
Independence of resources ITEC provide SkyFii services independently for each solution required.
Those dedicated services define and control the service delivery. There is no detriment to other service users.
Usage notifications Yes
Usage reporting
  • API
  • Email

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types Network
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold SkyFii

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach A third-party destruction service

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Configuration of Guest WiFi templates
  • Central reporting backed up
Backup controls This is centrally clustered and resilient. Customers can configure how often the platform system backs up the configuration.
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Users schedule backups through a web interface
Backup recovery Users can recover backups themselves, for example through a web interface

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Redundancy with clustering and distribution to multiple
data centers from multiple providers. If one provider
experiences performance issues, others remain available
for seamless continuity.

Global reach with data center locations around the world.
Refunding will be dealt through an exemption to the contract, negotiated through the account manager and directors
Approach to resilience Available upon request
Outage reporting Store your management data indefinitely so you can create reports containing historical data if needed.

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels Access to the platform is controlled by dual factor authentication and is only available to a small set of personal defined in the project scope and administration group.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Devices users manage the service through Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 CQS (Certified Quality Systems) Ltd
ISO/IEC 27001 accreditation date 12 Nov 2015
What the ISO/IEC 27001 doesn’t cover We do not cover HPe Aruba services.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Full ISO standards policies and processes are adhered to.
Information security processes, data management processes, ITIL standards, GDPR compliance, full internal and external audits.
ITEC are certified to ISO9001 (Quality Management), ISO27001 (Information Security Management), ISO14001 (Environmental Management).

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach All changes to the configuration of the service are managed through a strict change control process. Considering technical suitability, security risks and impact to service. This is controlled through a change management team to provide an audit trail and ensures all aspects of the change are considered.
Vulnerability management type Supplier-defined controls
Vulnerability management approach SkyFii issue known vulnerabilities that are included into a change management process.
Protective monitoring type Supplier-defined controls
Protective monitoring approach ITEC use various methods including monitoring tools, manual checks, service degradation, reported issues along with regular vulnerability assessments.
In the event of a suspected compromise, they are acted upon with a high priority until they are proven benign or corrective action need to be taken to mitigate against the compromise. These procedures are inline with our ISO27001 processes.
Incident management type Supplier-defined controls
Incident management approach ITEC customers are provided with full details of how to log a support call. This includes all logging methods (i.e. email, call, web) and the information required so that the Service desk team can respond accordingly. Once the call has been logged, depending on its severity level (Critical to Request for Information), it is then managed by the team under the supervision of the Operations manager. All service affecting calls are escalated accordingly to the 2nd/ 3rd line teams including the assigned account and technical manager. Escalations procedures are provided upon request

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart No

Energy efficiency

Energy efficiency
Energy-efficient datacentres No

Pricing

Pricing
Price £25 to £5054 per device per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial ITEC provide a 30 day free demo access of the service that is tailored to the end-users requirements in order for them to test the service accordingly against their success criteria.

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
Return to top ↑