Learning Nexus Ltd

Totara Platform/Learning Management System (LMS)

Learning Nexus provides a fully implemented and supported learning management system.

In April 2016, we became one of only 11 UK Platinum Partners. This means we support over 110,000 users on a Totara Learn LMS, including users from public sector, not-for-profit and charity sectors.

Features

  • Implementation and set-up included
  • Scalable platform that can grow with your workforce
  • Full training support
  • Online help desk
  • Customised branding for desired look and feel
  • Integration with HR system and Single Sign On available
  • Risk Assessment plug-in included
  • Appraisals, competencies and learning plan features
  • Blended learning including seminar bookings

Benefits

  • LMS can be accessed on mobile devices
  • Hierarchal management reporting
  • HR import allows mapping of organisation structure and job role
  • Dynamic audiences allow automatic allocation of courses to users
  • The risk dashboard show organisational risks graphically
  • Online Appraisals
  • Certificated program with auto renewal for easy compliance
  • Email alerts - remind learners and notify managers of non-completion
  • Auto enrolment features to reduce admin time
  • Make certain courses visible to learners based on their needs

Pricing

£7880 to £43000 per licence

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11

364519513040270

Learning Nexus Ltd

Mandi Phillips

01453756000

mandi.phillips@learningnexus.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints Planned maintenance will be out of business hours and notified 72 hours in advance.
System requirements
  • Browsers - IE9+, Firefox4+, Chrome11+, Safari5+
  • Computer - Windows Vista/XP/7+, Mac OSx10.5, Modern Linux variants
  • Mobile - iOS Safari: v9+, Android v4.4+, Chrome Android: v47+

User support

User support
Email or online ticketing support Email or online ticketing
Support response times E Ticketing support is offered 24/7 - SLA's for non critical are 3 business working days - Critical are 24 hours of a business day
Telephone support is offered Mon - Friday 9am - 5pm
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels Free of charge:
- Generic training webinars (live and pre-recorded)
- Online and telephone technical support - excluding training
issues
- Hosting and maintenance of the Learning Nexus supplied LMS
- Dedicated account manager

As standard, we include a Bronze support package in the cost of your Totara LMS package. But you can top up your support by bolting on further support packages if required.

Bronze - 10 hours of support
Silver - 20 hours of support
Gold - 40 hours of support.

What can support hours be used for?
- Training
- Bespoke webinars
- Setup of additional LMS features
- Administration supports such as LMS user management, course management, report building, learning plans etc. Note: does not cover or include technical development (such as plug-ins) which is priced on request
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We will work with you to identify your key needs and milestones.

After a project kick-off meeting with your Account Manager and our Implementation Team, we will discuss your learning and development requirements, the scope of the platform customisation and any other requirements.

After this, we will set up the implementation project on a selected tool which will allow you to track the project at every milestone. Whether you're completely new to, or accustomed to the LMS implementation process, we will support you at every step of the way with our experienced team to explain the different requirements and stages.

Once the implementation process is finished, we will provide full administrators with training so your organisation can get the best out of the system and the eLearning. In addition we provide ongoing support during the duration of your contract.
Service documentation Yes
Documentation formats
  • PDF
  • Other
Other documentation formats
  • CSV, Excel
  • Online project tool
End-of-contract data extraction Users can download the data from the system themselves as system administrators have access to do this.
End-of-contract process At the end of the contract we will assist the customer in downloading and archiving data.

Support in migration of data to a third party system is an additional cost.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The Totara LMS has a mobile responsive view. It is designed and optimised to function effectively on mobile devices as well as on desktop, working appropriately depending on the device.
API Yes
What users can and can't do using the API A web services API is provided which provides system management capabilities using AMF, REST, SOAP or XML-RPC.
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation LMS Customisation

Functionality - whilst there are many functions within Totara, we can turn these on/off to streamline the system to suit you.

Branding - system colours, logo and theme can be changed to reflect your organisation's corporate identity.

Customisable dashboards - make sure managers can see all the learner information they need on login.

Menus - configuration and labelling of menus can be altered to match your requirements.

Scaling

Scaling
Independence of resources The service is continually monitored for performance degradation and remedial action is taken wherever necessary.

Analytics

Analytics
Service usage metrics Yes
Metrics types Website usage, uptime monitoring, service response times etc.
Reporting types Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency Less than once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach There is an inbuilt function in the system that allows the administrator to download the user database in standard formats.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Our standard SLA is 99.5% service availability. A contract extension is offered proportional to the amount of unplanned service unavailability.
Approach to resilience This information is available on request.
Outage reporting The service is constantly monitored from multiple worldwide geographical locations and we are automatically notified by email if an outage is detected.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels The system incorporates a comprehensive role-based permissions system which is used to define access capabilities.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 QAS International
ISO/IEC 27001 accreditation date 28/11/2017
What the ISO/IEC 27001 doesn’t cover Not applicable.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Learning Nexus recognises that confidentiality, integrity and availability of information in information security management are integral parts of its management function and view these as their primary responsibility and fundamental to best business practice. Learning Nexus Ltd. are ISO/IEC 27001 accredited, to ensure that the organisation:

- Complies to all applicable laws and regulations - Implements Information Security Objectives that take into account information security requirements
- Communicate these objectives and performance
- Adopt an information security management system comprising a security manual and procedures which provide direction and guidance on information security matters relating to employees, customers, suppliers and other parties who come into contact with its work
- Work closely with Customers in seeking to establish appropriate information security standards - Adopt a forward-thinking approach on future business decisions, including the continual review of risk
- Instruct all members of staff in the needs and responsibilities of information security management
- Constantly strive to meet and where possible exceed its customer’s expectations
- Implement continual improvement initiatives, including risk assessment and risk treatment strategies Responsibility for upholding this policy is truly organisation-wide under the authority of the Managing Director.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We have a documented QMS process as part of our ISO27001 ISMS.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We have a documented QMS process as part of our ISO27001 ISMS.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We have a documented QMS process as part of our ISO27001 ISMS.
Incident management type Supplier-defined controls
Incident management approach We have a documented QMS process as part of our ISO27001 ISMS.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £7880 to £43000 per licence
Discount for educational organisations Yes
Free trial available Yes
Description of free trial We can provide any organisation with a free trial of the Totara system to help you understand why millions of users globally choose Totara Learn.

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
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