Moore Stephens Insight Limited

Business Process Review and Optimisation

Moore Insight can review your organisation’s processes using internationally recognised taxonomy and tools (including APQC).

This can be at process, task or activity level. We can assess the maturity and criticality of the processes and identify significant gaps or pain points. It helps identify owners and systems underpinning processes.


  • Analysis based on an internationally recognised standards with benchmarks.
  • A structured process review applied at multiple levels, as appropriate.
  • Current state analysis, maturity score, criticality score, future state analysis.
  • 5-point maturity assessment: strategy, process, systems, resources, and governance.
  • Enables capture of variant processes or specialist tasks and activities.
  • Extend analysis to multiple organisations or departments and divisions.
  • Capture and catalogue all systems used to deliver processes.
  • Evaluate resource dependencies and bottlenecks impacting process delivery.
  • Evaluate governance of processes and systems and continuous improvement agenda.
  • Evaluation of business change impact between current and future state.


  • Evaluate your processes against a globally recognised standard with benchmarks.
  • Supports analysis for target operating model and ways of working.
  • Highlights gaps between criticality and maturity of processes and systems.
  • Highlights variances between organisations or departmental / divisional groups.
  • Cross check systems in use by the business with IT.
  • Highlights dependencies on off-line systems and single points of failure.
  • Highlights potential process ownership gaps and issues.
  • Highlight governance gaps and threats to sustainability or continuous improvement.
  • Highlight resource capacity and capability issues underlying process delivery.
  • Provides key input to understanding extent of required business change.


£325 to £1,700 a unit a day

Service documents

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G-Cloud 12

Service ID

3 6 4 1 7 3 2 0 8 8 3 4 2 2 1


Moore Stephens Insight Limited Mercy Ubani
Telephone: 020 7952 4690


Planning service
How the planning service works
Whatever our involvement, we can help establish a clear organisation structure and governance for the programme of work. This will be supplemented with a detailed plan and schedule which identify all the required deliverables based upon our ‘Target Implementation Model’ (TIM) methodology.

We can help you to plan against various recognised best-practise models including MSP, PRINCE2, Agile and Lean or a combination of several.

Our templated tools can also ensure you establish effective management and monitoring to track performance against plan, budget, quality and resources. We can also provide further structure through regular checkpoint meetings to assess progress and mitigation for any risks or issues arising.

Our consultants have a wealth of experience in assessing, planning and delivering projects in a cloud environment and are supported by well-tested and respected methodologies. With this combination, we seek to help you maximise the success of your project and achieve the best possible outcomes.
Planning service works with specific services


Training service provided

Setup and migration

Setup or migration service available

Quality assurance and performance testing

Quality assurance and performance testing service
How the quality assurance and performance testing works
Quality Assurance is embedded into everything we do. All of our methodologies start with quality criteria defined in the product descriptions for each deliverable and progress through quality assessments and checks. These checks consider the views of all relevant stakeholders and include support for the OGC (Office of Government Commerce) Gateway Review process where appropriate.

Where relevant, we encourage peer review of deliverables/outputs and have defined processes for managing and reporting quality outcomes.

We also apply our own certified quality standards including ISO9001 and Cyber Essentials.

Security testing

Security services

Ongoing support

Ongoing support service

Service scope

Service constraints
Every project has its individual requirements. We will therefore work with you to understand whether there are any specific service constraints which would need to be considered.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Our team are available to answer your questions and support you where required. We provide email support as necessary throughout the course of projects and aim to respond to questions as quickly as possible.
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Support levels
We work with your team in partnership and provide regular face to face support meetings with you throughout projects, being onsite wherever possible and necessary. Our team are available to answer questions that you may have.


Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)


£325 to £1,700 a unit a day
Discount for educational organisations

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.