Giant Precision Limited

Giant Recruit

Giant Recruit is a flexible and highly configurable applicant tracking system primarily used by the public sector, providing web-based end-to-end e-recruitment and talent management.

Features

  • Dynamic and responsive website support mobile, tablet and desktop users
  • Vacancy Management supports job creation, adverts and workflow management
  • Applicant Tracking System with shortlisting, communications, interview scheduling and referencing
  • Comprehensive Reporting suite including equal opportunities reporting
  • Talent Management module and redeployment support
  • Social Media options
  • Easily integrated with other systems, HR, Payroll, Assessment, CV parsing
  • Designed to facilitate partnership initiatives with flexible but secure controls
  • Configurable and flexible user interface
  • Securely supports multi-level organisation hierarchies

Benefits

  • Attractive, responsive website helps attract good quality candidates
  • Fast and effective system implementation
  • Reductions in time to hire through automated processes
  • Utilise existing talent, with the Talent Management module
  • Reporting covers management and compliance needs
  • Lower running and support costs through the SaaS service
  • Opportunity for revenue creation, through shared services and partnerships
  • Flexible configuration supports organisational change and changing business needs
  • 24/7 Hosting support guarantees maximum service availability
  • Continuous product evolution made available via regular/free upgrades

Pricing

£2.50 per unit

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 10

360744153276975

Giant Precision Limited

Michael Henry

02071674590

Michael.henry@giantgroup.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints We release upgrades to the SAAS environment on average once a quarter. We provide at least 14 days’ notice of this and upgrades do require on average 2 minutes outage, but we implement these at around 7.00 am in order to minimise the effect of this.
We also undertake scheduled maintenance which may disrupt services for the purpose of downloading, installing and rebooting when applying Microsoft security and other recommended patches to the operating systems. Depending on the number and type of patches released service disruption can be between 15 and 30 minutes.
System requirements
  • A Client SSL Certificate
  • Clients will require recent versions of a web browser
  • Clients will require internet connectivity

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We utilise the JIRA issue resolution product and emails or calls are logged, a support number allotted and provided to the client. We normally respond immediately but guarantee according to the severity of a problem. In working hours - for critical website issues response is within 1 hour, for critical admin issues response within 2 hours, for non-critical but inconvenient issues response within 4 hours and
for minor or cosmetic issues response within 1 week.

On notification/discovery of a serious system issue at weekends we endeavour to respond immediately but guarantee response the following working day.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Support includes operations, application and infrastructure/hosting support.
Operations support is provided via a member of the client’s staff. In the 3 months post go live, application support will be given directly by the Project Team. Thereafter support is provided via the help desk who offer telephone advice, consultation and assistance and use the JIRA issue management system to manage the process.

The help desk can call on the development team to provide technical support in the event of software or infrastructure issues.

Infrastructure/Hosting support is 24/7 and utilizes an automated monitoring system. Out of working hours support is provided by our hosting partner or a software team who are specifically trained to respond to non-hardware errors which may occur.

An account manager is allocated to a client at the stage of project initiation, will remain for the duration of the contract and is the main commercial contact for the client.

All support costs are included in the annual license fees.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide 2 days onsite training and implementation support which is included in the implementation cost, but Clients can purchase further training or implementation if they wish, and both training and implementation support can be customised to their specific needs.
Typically part of the training and implementation support process will include working with the client to plan how to best utilise the platform, including the setting up of job types, job requisition and applicant management workflows, application forms and the various reference tables such as organisation structure.
Online training can also be arranged.
Comprehensive User documentation is also available in the system as standard.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Giant can provide a standard (XML) export of the following data relating to the client:

All registration data
All candidate initiated data
Any talent pool related user data

Reference tables and category structures will not normally be included as the format of any new system would probably use these differently.

Additional exports, whether standard or customised, can also be provided on request on either a time and materials or fixed price basis.

The data will be exported as a machine readable file, with each dataset represented as valid XML. Giant will provide the relevant data dictionary documenting the contents of the file.

On receipt of a valid notice to terminate the contract the product manager will agree a date for the export and schedule the first export, within 45 days or the request, and will agree any further work/exports which the Client might wish to commission.

This could include consultancy support for the new provider, additional exports, customised exports, etc. Giant will provide these in a timely manner and at the Clients cost.
End-of-contract process On completion of the initial period of any contract Giant will offer to extend the term whether on a temporary (for example where the timing of the move to another system is not guaranteed) or annual basis. Generally a Client will give 90 days notice of any plans to terminate the contract but Giant will always endeavour to be flexible on timing, charging on an adhoc basis.

The second action would normally be to provide any data required for the new system. Giant offer a standard XML based export for a fixed price of £1,000 but will undertake to develop any specific export into any specific format if commissioned by the client. The export process would include interaction with a new provider and support for a test and re-export process.

On termination it would be normal for the client to transfer the domain address to the new service, therefore Giant would leave its service in place by the new IP address is distributed across the networks (upto 24 hours).

At no cost Giant then undertakes to delete the Client instance from its SaaS environment and takes steps to ensure that data is genuinely deleted not simply marked as deleted.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service There is no difference between the mobile and desktop service as the sites have been designed to behave responsively and so the web pages are rendered appropriately for the relevant device.
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing We regularly work with the Royal National Institute for The Blind.
API Yes
What users can and can't do using the API The API is primarily for the use of Giant developers but can be exposed to client developers for the import or export of job information, for example to support feeds to other job boards or interactions with HR systems.
API documentation No
API sandbox or test environment No
Customisation available Yes
Description of customisation Various site components and on-page furniture and text can be configured or customised by the Client, as can elements of the administration pages, using the inbuilt configuration functionality. Clients may also customise application forms and online communication templates. For more complex customisations and integrations Giant would provide analysis resource to help produce a functional specification for any requirement, and then provide a fixed price quotation for undertaking the development.

Should a client want an additional function added to the core backend application, we review if it would be beneficial to all or at least some other clients. If so it might be developed at Giant's cost or Giant might require that the client fund all or part of the development.
In some cases we would add a function but also link it to a switch so that clients could have access to it or not as they prefer.

Scaling

Scaling
Independence of resources The SAAS platform can support an effectively unlimited number of parallel web servers and database servers, and by storing each authority database separately, we can restructure the portfolio so that our infrastructure scalability is unlimited.

The software scaling is built around intelligent database design, page caching, and Cloud oriented system architecture, and so can utilise the infrastructure scaling to provide an effectively unlimited scope.

In the real world, the 30 plus current clients can be scaled by a factor and we can point to the 50 million ppm equivalent developed for TES.co.uk in a less scalable instance.

Analytics

Analytics
Service usage metrics Yes
Metrics types Job statistics.
Applicant statistics.
Client defined KPI's.
Google analytics and Tag manager can be provided in the jobs pages if requested by the client.
Support SLAs.
Page impressions.
Server up-time.
Server down-time.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency Less than once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Other
Other data at rest protection approach Data is stored securely within a DMZ.
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Clients can generate Excel or CSV based exports as part of the standard reporting suite. For more specific exports, for example to drive other job sites, Giant will amend its standard XML/REST based export feed mechanism and set up the feeds as a repeatable process. Exports to the HR system are also set up on a one-off basis although we have existing export modules for some sites/consolidators. Other one off exports can be commissioned from Giant and there is a specific export option for end of contract.
Data export formats
  • CSV
  • Other
Other data export formats
  • EXCEL
  • XML
Data import formats
  • CSV
  • Other
Other data import formats
  • XML
  • EXCEL

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Service Credits shall be accrued in each Measurement Period where the
We target 99.8% availability except for pre-arranged periods for preventative maintenance and security upgrades,
If the Company fails to achieve the Service Availability Target it will issue a credit notes equivalent to 5% of the prorated Charges for each 60 minutes of down time, up to a maximum of 50% of the pro-rated Charges for the affected Service.
Approach to resilience The Azure location zones provides Locally Redundant Storage (LRS - (data is stored locally within the users’ primary region) and Geo Redundant Storage (GRS - data is stored in a secondary region 250+ miles from the primary region but within the same geography). Both offer
• Duplicated power sources, in addition to on site generators (and in this case on site sub-stations)
• Duplicated network capacity, with different ISP sourced bandwidth into every building
• Duplicated network equipment, in case of equipment failure
• Duplication servers and storage area networks (SAN) in case of system failure
• Automated data backup mechanism to ensure that all data is replicated
Failover environments support includes:
• An equivalent Azure Virtual Machine, Azure blob storage and Azure SQL services, to which the Client will move if the main location zone fails for any reason
• Copies of system and application data is available at all times on LRS storage, through the use of Azure management portal. In the event of data centre failure rerouting to other location zones is achieved using Azure Load Balancing techniques based on Azure best practise models.
Outage reporting Automated messaging is part and parcel of the monitoring applications.
Automated email alerts are generated but in addition the SLA guarantees the provision of regular reports setting out the current status and subsequently detailed analysis of any issue and the implications and plans to prevent recurrence.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Access to management interface and support channels is ID and password protected.
Access restriction testing frequency At least once a year
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Bureau Veritas Certification Holding SAS
ISO/IEC 27001 accreditation date 06/12/2017
What the ISO/IEC 27001 doesn’t cover No areas relevant to this service.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Giant has held both ISO 27001 and ISO 9001 certification since 2007 and our various IS policies are in line with these standards. In addition , due to the size of our organisation, ICT and Development staff are regularly directly involved with ISO 27001 audits and continual improvement programmes.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Changes are planned, managed and deployed in accordance with ISO27001 standard. Prior to any major changes, a privacy impact assessment is undertaken
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Vulnerability scans and 3rd party penetration tests are regularly carried out to help identify quickly possible threats.

All patches are done on the monthly bases, urgent/critical patches are performed quicker.

Threat information is gathered from a number of sources including CBE, Abuse.ch as well as vendor's news feeds
Protective monitoring type Supplier-defined controls
Protective monitoring approach Giant has deployed an IDS system that performs full packet inspection, Firewalls with full logging facility and performance monitoring tools that will identify when the application is outside of the recorded baseline.

When an potential compromise has been identified, the first thing to be ascertained is potential scope of the compromise and if sensitive data has been compromised. Once this has been done, the process will follow Giant's Breach policy and we will be dealt with accordingly.

Incidents are investigated as soon as they are identified.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Giant has a pre-defined process for common incidents, it outlines each members of the incident response teams roles and responsibilities.

It also outlines how information is communicated to external user communities and to what time frames.

Incident Reports are made available following an incident and issued to all impacted users.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £2.50 per unit
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Test system for an agreed limited period

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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