Holhooja Ltd.

IT Service Management Architecture and Design for Cloud Services

We offer Service Design Architecture for Cloud based services which includes: Requirement Discovery, Business Strategy, Service Design, Provision of New Services, Process Management, and 3rd Party Integration for a partial or 360 Service Delivery Model.

We develop architectural artefacts including support, data and service flows, and information management and security.


  • Service Operation Model Design Architecture
  • Architecture Governance and Information Security models
  • Service Architecture and Workflow Design
  • Setup and Ongoing Cost Analysis and Viability Modelling
  • Organisational Readiness Assessment
  • Design to Functional and Non-Functional Requirements
  • Capability Assessment and Development Options
  • Cost Breakdown Analysis and Optimisation
  • Service Architecture: Support, Change, Problem Management
  • Disaster Recovery and Business Continuity Architecture Planning


  • Mutli-domain experienced consultants
  • Assign Roles and Responsibilities to the Service Model
  • Work Package, Statements of Work, and Delivery Artefacts
  • Public Sector Domain experience – Central, Local government, Government Agencies
  • Outcomes focused architecture that will deliver value
  • Increased confidence in the long term sustainability of cloud services
  • User-centred digital service design
  • Clear Architectural Deliverable


£950 to £1,850 a person a day

  • Education pricing available

Service documents


G-Cloud 12

Service ID

3 6 0 6 1 9 2 0 5 6 9 6 4 0 4


Holhooja Ltd. Government Cloud Team
Telephone: 07736552007
Email: gcloud@holhooja.co.uk


Planning service
How the planning service works
We work with you across a range of Architecture services to augment your team and ensure your successful delivery by providing subject matter expertise in the relevant domain.

Our approach focuses on the most effective way to realise the value and benefit from supporting cloud services. The design of cloud services is underpinned by an architectural view on the current capabilities, the process flows associated with them and the required roles and skill-sets.

We follow the GDS Service Manual Discovery-Alpha-Beta-Live model.
We will review the current service and operating model to understand the capabilities and their maturity in preparation for the change. This enables us to determine the most optimum approach to the design of the future operating model to support the new services.

In our capability matrix analysis we will highlight the gaps and areas for improvement, and allowing the development of relevant roles, responsibilities and capabilities including roles and skills set required.

Our As-IS and To-Be architecture defines and measures what is needed to deliver the change and how it be designed.

The readiness assessments will ensure that there are sufficient controls in place to support the service change, and issues are addressed.
Planning service works with specific services


Training service provided

Setup and migration

Setup or migration service available

Quality assurance and performance testing

Quality assurance and performance testing service

Security testing

Security services
Security services type
  • Security strategy
  • Security risk management
  • Security design

Ongoing support

Ongoing support service

Service scope

Service constraints

User support

Email or online ticketing support
Phone support
Web chat support
Support levels
This is a consultancy based engagement so no support provided


Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)


£950 to £1,850 a person a day
Discount for educational organisations

Service documents