This G-Cloud 10 service is no longer available to buy.

The G-Cloud 10 framework expired on Tuesday 2 July 2019. Any existing contracts with UrbanTide Limited are still valid.
UrbanTide Limited

USMART

USMART is a next generation scalable data sharing, analytics and visualisation platform for reference, batch, real-time and big data:
- Data Sharing - secure sharing, open data publication, data monetisation;
- Data Analytics - dataset matching, spatial and temporal analytics
- Data Visualisation - maps, dashboards, interactive.

Features

  • Open data publication
  • Secure data sharing and repository
  • Data monetisation
  • Data matching services
  • Spatial and Temporal Analytics
  • Scalable for any size of data set
  • Data visualistion (graphs and maps)
  • Automatically generated data APIs
  • CKAN scraping & CKAN federation functionality
  • Data consumer community (developers and data scientists)

Benefits

  • Generate value from data by secure sharing and open data
  • Unlock innovation to solve your problems and deliver benefits
  • Engage and collaborate with communities to give improve their areas
  • Improve dataset accuracy through dataset matching and machine learning
  • Understand the impact of interventions through spatial and temporal analytics
  • Improve organisational perception by exceeding transparency and data sharing targets
  • Provide real-time insight on service performance
  • Turn your data into a revenue generating stream

Pricing

£0 to £3,000 an instance a month

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at steven.revill@urbantide.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 10

Service ID

3 5 8 3 2 0 0 0 7 3 7 3 3 0 3

Contact

UrbanTide Limited Steven Revill
Telephone: 07921912422
Email: steven.revill@urbantide.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
N/a
System requirements
  • Web browser
  • Internet capable device

User support

Email or online ticketing support
Email or online ticketing
Support response times
24 hours during business hours
Next business day at weekends
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.0 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
We are using a solution provided by a third party (Slack).
Slack is committed to improving accessibility of their product.
Web chat accessibility testing
We are using a solution provided by a third party (Slack). No web chat testing with assistive technology users was carried out by UrbanTide.
Onsite support
Yes, at extra cost
Support levels
Day-to-day USMART product support is already included in SaaS subscription pricing.

Additional services supporting open data, data sharing, data analytics and data visualisations are costed in the rate card.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Online training
Onsite training (non-chargeable)
Onsite training (chargeable)
Train the trainer training (chargeable and non-chargeable)
User documentation
User community on Slack
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
Email or phone to request cancellation of subscription.
Data will be provided in open formats and made available for download.
All metadata is available through the DCAT endpoint for consumption by any relevant service allowing for easy migration from USMART to another solution.
End-of-contract process
No additional cost.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
No differences. USMART is fully responsive allowing the service to be accessed on any device type.
Accessibility standards
WCAG 2.0 AA or EN 301 549
Accessibility testing
Primary interface testing has been from proprietary data software management solutions providing data to USMART via both "push" and "pull" solutions.
API PUSH – This is effectively a web socket solution. A user can configure a dataset to allow publication into the dataset via a web socket connection. It is also possible to increase security by providing an API key and secret to only allow publication into the dataset if those credentials are used.
REST API PULL – this option can be selected but we do not have the option to configure the request frequency.
File Transfer Protocol PUSH – similar to the PUSH API a dedicated key and secret is provided to allow data to be systematically pushed into USMART.
File Transfer Protocol PULL – we are using this option to ingest data from our clients' data providers.
API
Yes
What users can and can't do using the API
All functionality is available though our API.
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Yes
Customisation available
No

Scaling

Independence of resources
Our product is based on independently scalable microservices. We monitor load on each service and scale it accordingly.
Our storage endpoints are based on a data lake architecture, providing unlimited storage capabilities.
Our processing services are also fully scaleable.
User interface files are delivered via a CDN.

Analytics

Service usage metrics
Yes
Metrics types
System management activity
Data entry activity
Data consumption activity
Reporting types
  • API access
  • Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
No
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
System administrators can request data extracts via email or phone.
Data export formats
  • CSV
  • Other
Other data export formats
  • JSON
  • XML
  • REST API
Data import formats
  • CSV
  • Other
Other data import formats
  • JSON
  • XML
  • Shapefile
  • MapInfo table
  • GML

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
We can provide SLAs for 99.9% availability (excluding agreed maintenance). Users can request a refund for periods of no service if we do not meet this level of availability.
Approach to resilience
Available on request.
Outage reporting
Public dashboard.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
User permissions control which areas of the application can be accessed by specific users. Support channels are also controlled via user accounts.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
No audit information available
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
We are using an information security risk management methodology and our security strategy is explicitly linked with business and IT
objectives.
Our security policies address each aspect of strategy, control and regulation and we monitor our processes to ensure compliance.
We continuously evaluate and update our security policies,
standards, procedures and risks assessments.
Information security policies and processes
Security issues have to be reported to the Chief Technology Officer who is in charge of organisational information security.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Change is managed through our integrated software release management process which includes testing of all changes before deployment to the production system. This process also manages the tracking of software versions which allows us to control what versions are released at any point in time.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We monitor whether any of the components used in our solution have vulnerabilities and are able to patch vulnerabilities as soon as they occur. We can do this as part of our automated continous deployment process without incurring downtime for the users.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We are monitoring and tracking access to our services and their performance. Once suspicious activity is identified we can suspend affected services to investigate the cause of the issue. We will inform affected clients if services are compromised and keep them up-to-date with our efforts to remedy the situation.
Incident management type
Supplier-defined controls
Incident management approach
Incidents should be reported via our online support pages. Updates to incident reports are provided via email as soon as an incident status changes. Users can track the status of their reports via their online support account.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£0 to £3,000 an instance a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
We offer a FREE subscription plan which provides basic data sharing and visualization functionality for up to three users.
You can also request a trial our PLUS subscription plan for 1 month which additionally includes unlimited data publishers, data APIs, map visualisation, data conversion and data stories.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at steven.revill@urbantide.com. Tell them what format you need. It will help if you say what assistive technology you use.