Blue Cube Security Ltd

CyberArk Endpoint Privilege Manager SaaS

CyberArk Endpoint Privilege Manager, hosted by CyberArk and delivered as SaaS, helps to remove the barriers to enforcing least privilege and allows organizations to block and contain attacks at the endpoint, reducing the risk of information being stolen or encrypted and held for ransom.

Features

  • Privilege Management
  • Application Control
  • Just-in-time elevation
  • Credential Theft Blocking
  • Ransomware Protection
  • Privilege Deception

Benefits

  • Prevent attacks by removing local admin rights on endpoints.
  • Whitelisting, Blacklisting, Greylisting and Restricted Access.
  • Access by-request basis for a time limited period.
  • Detect and block attempted theft of stored and cached credentials.
  • Advanced application controls to detect and block ransomware attacks.
  • Detect and block lateral movement with credential lures and response.

Pricing

£18 a unit a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at operations@bluecubesecurity.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

3 5 3 7 0 2 7 7 4 6 9 7 7 2 5

Contact

Blue Cube Security Ltd Operational Admin Support
Telephone: 0345 0943070
Email: operations@bluecubesecurity.com

Service scope

Service constraints
Limited to Microsoft Windows and Apple Mac OS Endpoints.
System requirements
  • Windows UAC Enabled
  • Windows Desktop: MS Windows XP SP3 +
  • Windows Server: MS Windows Server 2003
  • Mac: minimum version High Sierra 10.13

User support

Email or online ticketing support
Email or online ticketing
Support response times
1 Hour
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Yes, at an extra cost
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Web chat is accessed through the Support Portal. The support portal is a public facing website which contains access to our Online Help Desk,Web Chat and documentation such as setup guides, videos and forums.
Web chat accessibility testing
Not Known / Not Tracked.
Onsite support
Yes, at extra cost
Support levels
24x7 Helpdesk support
Professional Services for deployment and post-installation modifications
Technical Account Management as an ongoing service
Free Customer Success assistance to guide the PAM Program
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Blue Cube provides detailed documentation via the CyberArk Docs site.

Blue cube provides Professional Services to new and existing customers for this purpose.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
  • PowerPoint slide decks
  • Video
End-of-contract data extraction
Data can be extracted by the end user at any point using export functions, and can also be made available upon request.
End-of-contract process
After a specified period of time the tenant and the data is holds is deleted from the cloud service.

Using the service

Web browser interface
Yes
Using the web interface
The Web Interface of the service is the primary management mechanism of the solution and provides access to all features, functions and configuration.
Web interface accessibility standard
None or don’t know
How the web interface is accessible
Publicly accessible by supported browsers (Internet Explorer, Chrome, Firefox, Microsoft Edge)
Web interface accessibility testing
None
API
Yes
What users can and can't do using the API
The primary purpose of the API is to enable integration with Helpdesk/Ticketing and workflow solutions to automate the management of user requests.

The API provides access to:
- Collect Events
- List, Create, update and delete policies
- Query Sets, Endpoints and Endpoint Groups
API automation tools
Other
Other API automation tools
  • Any system that supports REST API
  • And has a scripting engine.
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • Other
Command line interface
No

Scaling

Scaling available
Yes
Scaling type
Automatic
Independence of resources
Each customer is provisioned a single tenant seperated by schema to ensure security and continuity of tenant. Tenants are hosted on an AWS cloud service which scales with demand. CyberArk makes use of 3 availability zones in AWS to ensure uptime. In addition, users can be segregated into sets based on their demands, each set is a discrete instance with associated resource.
Usage notifications
Yes
Usage reporting
  • API
  • Other

Analytics

Infrastructure or application metrics
Yes
Metrics types
Other
Other metrics
Service status (https://status.epm.cyberark.com/
Reporting types
Real-time dashboards

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Plunk, Trend , Sophos, Qualys, Netscout, Imperva, CyberArk, Fortinet, AWS

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
EU-US Privacy Shield agreement locations
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Encryption of all physical media
  • Other
Other data at rest protection approach
CyberArk uses advanced encryption algorithms to protect data at rest.
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
What’s backed up
All aspects of the service
Backup controls
Users can take point in time backups of policy and configuration as data exports. All other aspects of backup are controlled by the vendor.
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Supplier controls the whole backup schedule
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Other
Other protection between networks
Access is restricted through CyberArk Privileged Account Security, which isolates the sessions and credentials from the admins.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network
CyberArk uses advanced encryption algorithms to protect data at rest and DLP to restrict data access to intended audience.

Availability and resilience

Guaranteed availability
99.50%
Approach to resilience
Deployed on an AWS platform and resides in three different Availability Zones (AZ), in case of outages in one of the AZ data-centers. Each AZ includes the application and all the supported entities that are required for the proper functionality of the solution, and monitoring.
Outage reporting
Public dashboard (https://status.epm.cyberark.com/) and Email Alert.

Identity and authentication

User authentication
  • Public key authentication (including by TLS client certificate)
  • Other
Other user authentication
Agents running on the client computer authenticate to the EPM command and control interface using TLS encryption.
Access restrictions in management interfaces and support channels
Management interface is controlled by RBAC. Support access with CyberArk requires users to be registered and also take have completed training and passed the appropriate examinations.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Description of management access authentication
While users can authenticate to the service using the builtin identity service (username and password), we recommend that it is integrated with an existing identity provider that provides SAML. In that configuration users will authenticate to the web service using their identity provider, respond the 2fa challenge of that service, wherupon the EPM console will then consume the SAML request.
Devices users manage the service through
Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Issued by The Standards Institute Israel
ISO/IEC 27001 accreditation date
04/04/2020
What the ISO/IEC 27001 doesn’t cover
Certificate is Applicable to Business processes: Research, development, sales and support of information security solutions and technologies.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • ISO 9001
  • Common Criteria
  • NISA Certified
  • VPAT 508
  • FIPS 140-2
  • NIST 800
  • SOC2 certified

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
CyberArk has the following additional accreditations: ISO 9001, Common Criteria, NISA Certified, VPAT 508, FIPS 140-2, NIST 800 & SOC2.
Information security policies and processes
The InfoSec Department provide direction and technical expertise to ensure that CyberArk’s information is properly protected. This includes consideration of confidentiality, integrity, and availability of information and the systems that handle it. They act as liaison on InfoSec matters between all departments, and must be the focal point for all InfoSec activities throughout CyberArk. The Department performs risk-assessments, prepares action-plans, evaluates vendor-products, participates on in-houseIT system development projects, Implementations, investigates information security breaches, trains staff members. The InfoSec Department has the authority to create and periodically modify both technical standards and standard operating procedures that supports the InfoSec policy. When approved by appropriate CyberArk management, new requirements have the same scope and authority as if they were included in existing policy documents.

An information security steering committee, consisting of the CEO, GM, CIO and CISO must meet bi-weekly to review the current status of information security at CyberArk, approve and later review information security projects, and perform other necessary high-level information security management activities. Other employees may join the committee according to necessity and relevance. An information security Audit committee is being updated with information security work plan and risks management on a bi-quarterly basis.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Supplier-defined controls.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Supplier-defined controls.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Supplier-defined controls.
Incident management type
Supplier-defined controls
Incident management approach
Supplier-defined controls.

Secure development

Approach to secure software development best practice
Supplier-defined process

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
No

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
TBC

Pricing

Price
£18 a unit a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Full scope of service and timescales subject to client requirements.

Please make formal request via:

http://www.bluecubesecurity.com/contact-usgcloud/
Link to free trial
http://www.bluecubesecurity.com/contact-usgcloud/

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at operations@bluecubesecurity.com. Tell them what format you need. It will help if you say what assistive technology you use.