Blue Cube Security Ltd

CyberArk Endpoint Privilege Manager SaaS

CyberArk Endpoint Privilege Manager, hosted by CyberArk and delivered as SaaS, helps to remove the barriers to enforcing least privilege and allows organizations to block and contain attacks at the endpoint, reducing the risk of information being stolen or encrypted and held for ransom.

Features

• Privilege Management
• Application Control
• Just-in-time elevation
• Credential Theft Blocking
• Ransomware Protection
• Privilege Deception

Benefits

• Prevent attacks by removing local admin rights on endpoints.
• Whitelisting, Blacklisting, Greylisting and Restricted Access.
• Access by-request basis for a time limited period.
• Detect and block attempted theft of stored and cached credentials.
• Advanced application controls to detect and block ransomware attacks.
• Detect and block lateral movement with credential lures and response.

£18 a unit a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at operations@bluecubesecurity.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

353702774697725

Contact

Operational Admin Support
0345 0943070
operations@bluecubesecurity.com

Service scope

• Service constraints: Limited to Microsoft Windows and Apple Mac OS Endpoints.
• System requirements:
  • Windows UAC Enabled
  • Windows Desktop: MS Windows XP SP3 +
  • Windows Server: MS Windows Server 2003
  • Mac: minimum version High Sierra 10.13

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 1 Hour
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web chat is accessed through the Support Portal. The support portal is a public facing website which contains access to our Online Help Desk,Web Chat and documentation such as setup guides, videos and forums.
• Web chat accessibility testing: Not Known / Not Tracked.
• Onsite support: Yes, at extra cost
• Support levels: 24x7 Helpdesk support; Professional Services for deployment and post-installation modifications; Technical Account Management as an ongoing service; Free Customer Success assistance to guide the PAM Program
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Blue Cube provides detailed documentation via the CyberArk Docs site. ; ; Blue cube provides Professional Services to new and existing customers for this purpose.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • PowerPoint slide decks
  • Video
• End-of-contract data extraction: Data can be extracted by the end user at any point using export functions, and can also be made available upon request.
• End-of-contract process: After a specified period of time the tenant and the data is holds is deleted from the cloud service.

Using the service

• Web browser interface: Yes
• Using the web interface: The Web Interface of the service is the primary management mechanism of the solution and provides access to all features, functions and configuration.
• Web interface accessibility standard: None or don’t know
• How the web interface is accessible: Publicly accessible by supported browsers (Internet Explorer, Chrome, Firefox, Microsoft Edge)
• Web interface accessibility testing: None
• API: Yes
• What users can and can't do using the API: The primary purpose of the API is to enable integration with Helpdesk/Ticketing and workflow solutions to automate the management of user requests. ; ; The API provides access to:; - Collect Events; - List, Create, update and delete policies; - Query Sets, Endpoints and Endpoint Groups
• API automation tools: Other
• Other API automation tools:
  • Any system that supports REST API
  • And has a scripting engine.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • Other
• Command line interface: No

Scaling

• Scaling available: Yes
• Scaling type: Automatic
• Independence of resources: Each customer is provisioned a single tenant seperated by schema to ensure security and continuity of tenant. Tenants are hosted on an AWS cloud service which scales with demand. CyberArk makes use of 3 availability zones in AWS to ensure uptime. In addition, users can be segregated into sets based on their demands, each set is a discrete instance with associated resource.
• Usage notifications: Yes
• Usage reporting:
  • API
  • Other

Analytics

• Infrastructure or application metrics: Yes
• Metrics types: Other
• Other metrics: Service status (https://status.epm.cyberark.com/
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Plunk, Trend , Sophos, Qualys, Netscout, Imperva, CyberArk, Fortinet, AWS

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: EU-US Privacy Shield agreement locations
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: CyberArk uses advanced encryption algorithms to protect data at rest.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• What’s backed up: All aspects of the service
• Backup controls: Users can take point in time backups of policy and configuration as data exports. All other aspects of backup are controlled by the vendor.
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Supplier controls the whole backup schedule
• Backup recovery:
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Access is restricted through CyberArk Privileged Account Security, which isolates the sessions and credentials from the admins.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: CyberArk uses advanced encryption algorithms to protect data at rest and DLP to restrict data access to intended audience.

Availability and resilience

• Guaranteed availability: 99.50%
• Approach to resilience: Deployed on an AWS platform and resides in three different Availability Zones (AZ), in case of outages in one of the AZ data-centers. Each AZ includes the application and all the supported entities that are required for the proper functionality of the solution, and monitoring.
• Outage reporting: Public dashboard (https://status.epm.cyberark.com/) and Email Alert.

Identity and authentication

• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Other
• Other user authentication: Agents running on the client computer authenticate to the EPM command and control interface using TLS encryption.
• Access restrictions in management interfaces and support channels: Management interface is controlled by RBAC. Support access with CyberArk requires users to be registered and also take have completed training and passed the appropriate examinations.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: While users can authenticate to the service using the builtin identity service (username and password), we recommend that it is integrated with an existing identity provider that provides SAML. In that configuration users will authenticate to the web service using their identity provider, respond the 2fa challenge of that service, wherupon the EPM console will then consume the SAML request.
• Devices users manage the service through: Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Issued by The Standards Institute Israel
• ISO/IEC 27001 accreditation date: 04/04/2020
• What the ISO/IEC 27001 doesn’t cover: Certificate is Applicable to Business processes: Research, development, sales and support of information security solutions and technologies.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO 9001
  • Common Criteria
  • NISA Certified
  • VPAT 508
  • FIPS 140-2
  • NIST 800
  • SOC2 certified

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: CyberArk has the following additional accreditations: ISO 9001, Common Criteria, NISA Certified, VPAT 508, FIPS 140-2, NIST 800 & SOC2.
• Information security policies and processes: The InfoSec Department provide direction and technical expertise to ensure that CyberArk’s information is properly protected. This includes consideration of confidentiality, integrity, and availability of information and the systems that handle it. They act as liaison on InfoSec matters between all departments, and must be the focal point for all InfoSec activities throughout CyberArk. The Department performs risk-assessments, prepares action-plans, evaluates vendor-products, participates on in-houseIT system development projects, Implementations, investigates information security breaches, trains staff members. The InfoSec Department has the authority to create and periodically modify both technical standards and standard operating procedures that supports the InfoSec policy. When approved by appropriate CyberArk management, new requirements have the same scope and authority as if they were included in existing policy documents.; ; An information security steering committee, consisting of the CEO, GM, CIO and CISO must meet bi-weekly to review the current status of information security at CyberArk, approve and later review information security projects, and perform other necessary high-level information security management activities. Other employees may join the committee according to necessity and relevance. An information security Audit committee is being updated with information security work plan and risks management on a bi-quarterly basis.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Supplier-defined controls.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Supplier-defined controls.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Supplier-defined controls.
• Incident management type: Supplier-defined controls
• Incident management approach: Supplier-defined controls.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: TBC

Pricing

• Price: £18 a unit a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Full scope of service and timescales subject to client requirements.; ; Please make formal request via:; ; http://www.bluecubesecurity.com/contact-usgcloud/
• Link to free trial: http://www.bluecubesecurity.com/contact-usgcloud/

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at operations@bluecubesecurity.com. Tell them what format you need. It will help if you say what assistive technology you use.