Business Systems Digital Interview Recording for the Ministry of Justice (MOJ)
Face to face interview recording from Business Systems makes it simple to capture and securely store face-to-face conversations. Secure and accurate recording with military-grade security and storage for the courts, tribunals and other MOJ departments.
Features
- Secure and reliable app to record face-to-face recordings and conversations
- Rich metadata stored with the recordings to simplify future discovery
- Offline recording encrypts/caches conversations until it’s uploaded to the vault
- All recordings are signed with HMAC to ensure data authenticity
- High-availability infrastructure to ensure service if system components fail
- Market-leading Interview Recording Supplier, experienced working with the Home Office
- Digital video and audio Interview Recording capabilities for courts, tribunals
Benefits
- Simple eDiscovery to quickly locate recordings
- Provide accurate and indisputable record of face-to-face conversations
- Monitor face-to-face conversations to ensure regulatory compliance
- Reduce paper files and management costs through digitised Interview Recording
- Reduce time spent interviewing and focus on addressing specific problems
- Honest and unbiased representation of an interview
- Access and share Interview Recordings with authorised users anywhere
Pricing
£12 to £50 a user a month
- Free trial available
Service documents
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Framework
G-Cloud 10
Service ID
3 5 3 3 8 1 9 2 7 8 9 8 1 5 2
Contact
Business Systems (UK) Ltd
Nadya Ahmed
Telephone: 0208 326 8326
Email: contact@businesssystemsuk.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Public cloud
- Service constraints
- Available for iOS devices, Android coming soon.
- System requirements
-
- IPhones running iOS 8.0 and later.
- The compliance console is web-based and supports modern internet browsers.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
98% of support phone calls answered within 5 seconds by our Customer Service centre. They will log a case and assign the priority of the query or problem. Typically Business Systems provide technical 1st response within 20 minutes for Support related issues. Response times differ outside core business hours due to automated routing of calls. A 24 hour facility is available where cases can be logged 24/7 (calls are routed to Out Of Hours Team; emails are logged and picked up the first business day). Tailored support is also possible e.g. manned 24/7 help desk.
Cloud service has 24/7/365 monitoring. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Onsite support
- No
- Support levels
-
Business Systems provides five levels of support including:
1. Platinum - Full support, 24 hours a day, 365 days per year with 4 hours response (remote access is a pre requisite).
2. Gold - Full support, 0800-2000 hours a day, 365 days per year with 4 hours response (remote access is a pre requisite)
3. Silver - Standard on-site support (including telephone support), 0800-
2000 Monday-Saturday; Response time of 8 hours UK (typically 4 hours in the City of London)
4. Bronze - Basic on-site support (including telephone support), 0900-1700 Monday-Friday; Response time of 8 hours UK (typically 4 hours in the City of London)
5. Tailored Service Level based on the customer's requirements e.g. custom support hours, on-site support, technical account manager etc. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
To correctly provision and bill new customers, the following Account information is required:
• Account name
• Account reference number
• Account address including post code
• Authorised contact name
• Authorised contact email address
• Authorised contact phone
All new users will receive a "Welcome" email that contains the information needed to commence using the service. Users will have access to a web-based "Help Centre" that covers all aspects of how to use the service. Business Systems also provides a manned service desk during business hours as well as a 24/7 online facility for logging cases. Authorised contacts will also have access to the full Service Description from the Digital Marketplace and will be allocated a Business Systems account manager for the duration of the working relationship. - Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- There are a number of options available for extraction of data at the end of the contract. This will be discussed with the Business Systems account manager assigned to the contract.
- End-of-contract process
- Within the subscription charge support will be provided to assist in moving to a new supplier or to close down the service. If there are large amounts of data to be extracted then there may be a charge for this as stated in the pricing document.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 10
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Application to install
- Yes
- Compatible operating systems
-
- Android
- IOS
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- There are separate desktop applications for service administration and for access to compliance recordings.
- Accessibility standards
- None or don’t know
- Description of accessibility
- Accessibility is considered in design, but doesn't necessarily adhere to an industry standard.
- Accessibility testing
- None
- API
- Yes
- What users can and can't do using the API
- The API provides customers the ability to export their data for on premise storage and analysis. An API role needs to be setup to access the API through the customer service desk.
- API documentation
- Yes
- API documentation formats
- API sandbox or test environment
- Yes
- Customisation available
- No
Scaling
- Independence of resources
- Capacity Management is a process to ensure that the demands of the entire user base are guaranteed even with significant infrastructure failure. Capacity is monitored on a monthly basis and increased as required to keep ahead of user demand.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Administrators have access to a web portal with details of service usage per user.
- Reporting types
-
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- European Economic Area (EEA)
- User control over data storage and processing locations
- No
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
- Other
- Other data at rest protection approach
- We protect data at rest with an access control policy that states AES-256 encryption.
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- Customers contact the support desk or their Business Systems account manager. User setup data could be provided as CSV. Calls/SMS provided through a web API.
- Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
- Our service SLA is 99.999% call routing availability.
- Approach to resilience
- There are no single points of failure in the cloud infrastructure. All services are hosted across 3 geographically resilient datacentres.
- Outage reporting
- Email Alerts are sent to the authorised contacts for each customer.
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Username or password
- Access restrictions in management interfaces and support channels
- Login/Password and VPN link.
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- Dedicated link (for example VPN)
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
-
- IASME Gold Level on 18th September 2017 (Certificate Number: A15-000413)
- ISO 9001:2015 on 4th July 2017 (Certificate number: 19000)
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
-
As the reseller of the solution, Business Systems is ISO 27001 accredited.
Resilent plc is working towards an audited IASME certification by August 2017. The organisation currently self governs on IASME control sets. - Information security policies and processes
- The cloud infrastructure is subject to IASME control principles ; delivered through a set of internal information security policies and processes. The quality of these policies is managed through the ISO9001 quality managed system. The reporting structure is through the Head of Infrastructure and Security to VP Board Member Head of Operations.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- The solution architecture and source code are version controlled using various version control systems. Changes to the solution undergo a formal peer review for functional and non functional aspects, which include safety and security of the system. Implementation of these changes on to the production platform undergoes a further formal review through the Change Approval Board. Both of the peer reviews are tracked using an auditable change management system.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- The "Tenable - Security Centre" solution is deployed within its networks, which updates all potential vulnerabilities on a daily basis. Weekly assessments are run against the estate (both infrastructure and applications) to report any potential threats. These reports can then trigger a defined patching process if required sooner than the scheduled patching process.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- A combination of "Checkpoint Next Generation Security applications (inc IDS)" throughout the manufacturer's networks (external and internal facing) is deployed; this internal "Splunk" (application) reports into the 'Network Operations Centre' which monitors and responds to any incidents based on internal SLAs.
- Incident management type
- Supplier-defined controls
- Incident management approach
-
Business Systems' incident management procedures operate in line with ISO 27001 accredited governance procedures.
The cloud service provided is subject to an Incident Process which is based on the ITIL incident management process. All incidents are raised as tickets within the 3rd party support application and tracked and reported by its support desk. This will be managed by Business Systems on behalf of the customer.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £12 to £50 a user a month
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
- A free trial is available for a limited trial period.
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at contact@businesssystemsuk.com.
Tell them what format you need. It will help if you say what assistive technology you use.