Engage in Learning

eLearning course bundles

We provide high quality elearning products which cover the following topics:

Health and Safety (RoSPA approved)
Legal Compliance (including GDPR)
Leadership and Management
IT and project Management
Customer Service
Business Skills

Features

  • Remote access and mobile friendly courses
  • Editable
  • Downloadable eBooks
  • Instant translation
  • Customisable

Benefits

  • Access learning on the move
  • Customise content to suit learner needs
  • Quickly add content
  • Train multiple staff at affordable cost

Pricing

£0.51 to £45.90 per user per year

Service documents

G-Cloud 10

353324466065725

Engage in Learning

Chris Horseman

0845 456 0465

sales@engageinlearning.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints No
System requirements
  • Anti virus technology
  • License agreement

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Our technical support staff will provide support to the Customer’s designated administrators for the duration of the licence (up to 3 people may be designated as administrators). You can designate your administrators by email to your account manager or support at any time.
b) WE cannot provide support End-Users directly except by special arrangement for which a fee would be charged based on the number of End-Users.
c) The support team will endeavour to provide a response by telephone or email within 1 business day
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.0 AAA
Web chat accessibility testing None
Onsite support No
Support levels Support levels are: Low, normal, high and urgent and are individual per customer,

We provide a sales account manager, customer success manager – monitoring all support calls and issues and an escalation process to resolve more complex issues. We use Zendesk to record, monitor and communication with our customers.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide online demo and training plus we offer virtual meeting training and email support solutions
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Data files are deleted and access to our courses is un-assigned
End-of-contract process Generic course content is included at a standard price. Customised content will be priced according to complexity.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service There are minimal differences between the desktop and mobile versions of the courses
Accessibility standards None or don’t know
Description of accessibility All our courses include audio and closed captioning. They may include subtitles. Our text size may be increased to assist users. Colours may be altered to assist users.
Accessibility testing Our courses have been tested by users who are hard of hearing and partially sighted
API No
Customisation available Yes
Description of customisation Add graphics and text — for example in-house policies & procedures, useful checklists, or news and updates
Embed PDFs, PowerPoint presentations and other documents
Add links to video and other powerful media
Create links to SharePoint and website content
Brand courses with your company logo to highlight the investment your organisation is making in staff development

Scaling

Scaling
Independence of resources Our users have the choice to host our courses on their own LMS which avoids conflict. We can offer a choice of LMS platforms including Totara.

If they do not operate an in house LMS we offer hosting on our own multi tenant LMS.

Alternatively we can build and customise a Moodle LMS for the customer.

Analytics

Analytics
Service usage metrics Yes
Metrics types We provide number of user who have completed the course. If the course includes a post test we also supply details of test completion and pass marks
Reporting types Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency Never
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Via csv download
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 99% SLA subject to individual contract
Approach to resilience Available on request
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Please contact us for further details
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards Cyber essentials
Information security policies and processes We have a strict IT policy. All employees working with customer data must be aware of ad follows our IT policy. Our security policy and data protection policies are robust. Our Policies are available online.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Please contact us for further details
Vulnerability management type Supplier-defined controls
Vulnerability management approach Please contact us for further details
Protective monitoring type Supplier-defined controls
Protective monitoring approach Please contact us for further details
Incident management type Undisclosed
Incident management approach Please contact us for further details

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £0.51 to £45.90 per user per year
Discount for educational organisations No
Free trial available Yes
Description of free trial We offer a demo site which allows users full access to their chosen courses. This is usually restricted to one user per company but this will be at our discretion. All of our courses are available to test via our website
Link to free trial https://www.engageinlearning.com/off-the-shelf-courses/ready-to-use/

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
Return to top ↑