QuiqCare is a unique digital platform that enables organisations to meet all their audit and quality assurance obligations. It removes the reliance on paper and spreadsheets and gives unparalleled visibility and control or compliance via configurable dashboards and comprehensive reporting functions.
- Quality Assurance
- Evidence Recording
- Action Plans
- Document Management
- Real-time Reporting
- Configurable Quality Frameworks
- Automated scheduling
- Email Alerting
- Digital audits, surveys and quality assurance & compliance frameworks
- Remove Paper to increase efficiency
- Real-time picture of all QA and Audits
- Configurable forms - design your own Audits and Surveys
- Full automation to ensure all documents are circulated on time
- Report Writer giving information to those who need it
- Built-in Inspection and Peer Review functions
- Email alerting and reminders on all evidence and action plans
- Community Management - suitable for all provider communities
- Configurable user access by role & responsibility
£60 per licence per month
- Free trial available
|Software add-on or extension||No|
|Cloud deployment model||Private cloud|
All maintenance and software updates are carried outside of normal business hours and notified to all users in advance.
Browser access is a requirement, however some older versions of browsers (for example Internet Explorer version 10 or older) may occasionally cause some display issues and are not recommended for use with the QuiqCare application.
|Email or online ticketing support||Email or online ticketing|
|Support response times||All questions are responded to within 4 hours during normal business hours from Monday to Friday between 9am and 5pm excluding bank holidays and weekends.|
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
Support is provided during normal business hours from Monday to Friday between 9am and 5pm.
Available support options:
Website Form Submission
Support options are available to all customers and are included within the software licencing agreement.
Any support call that requires it can be escalated to the technical contact on duty, with anticipated resolution times communicated by email.
|Support available to third parties||Yes|
Onboarding and offboarding
Training is provided in a number of ways:
On-site classroom or one-to-one training
Off-site remote training webinars
Quickstart Guides and user documentation
Embedded training videos and custom help files
Post implementation best practice guidance is available by email, with hints and tips for optimal use of the system.
Helpdesk support services are available for any user who requires additional help when getting started with our services.
|End-of-contract data extraction||
All data can be downloaded at the end of the contract in a variety of formats at the discretion of the user.
Options available to print, or with PDF and CSV output:
Action Plan Listings
All configurable reports (real time and historical data)
Inspections Reports and Reviews
User Activity listings including reminder dates
Audit responses and reports
Survey responses and reports
QuiqSolutions will advise when access to the service will be withdrawn in advance of the contract termination date. Guidance will be given about the options to download any data and reports from the service at that time.
QuiqSolutions are happy to discuss short-term contract extension periods where there are extenuating circumstances and there is commercial agreement.
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||
All screens resize to allow optimised access on mobile devices and all functions are supported.
As evidence statements created on the platform may require a significant amount of text entry some users prefer to operate on larger devices such as tablets, laptops or desktop devices where the larger screen size results in less scrolling.
Some Reports with a large data content or covering multiple standards, sites or users may be easier to view on a larger device.
|What users can and can't do using the API||API is available subject to specification|
|API sandbox or test environment||Yes|
|Description of customisation||
Users are able to design and implement custom forms including audits, surveys and other requests for information.
Users can also create custom quality frameworks with spreadsheet imports of standards, additional information and relevant resources which can be uploaded into QuiqCare.
Users can create schedules to ensure all documents are distributed for completion in a timely fashion.
Only users with appropriate adminstrator access privileges can customise the system unless by prior agreement with QuiqSolutions.
|Independence of resources||
There is scalable bandwidth in the platform to ensure that users are not affected during periods of high usage by other users.
Some key operations are cached to minimise any impact on users.
|Service usage metrics||Yes|
QuiqSolutions is able to supply data on the frequency and duration of user logins.
Activities with reminder dates can be reported on within the application showing the amount of current or overdue actions for users of the service.
|Reporting types||Reports on request|
|Supplier type||Not a reseller|
|Staff security clearance||Staff screening not performed|
|Government security clearance||None|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||No|
|Datacentre security standards||Managed by a third party|
|Penetration testing frequency||Never|
|Protecting data at rest||
|Other data at rest protection approach||QuiqCare resides on the AWS platform and relies on the inherent data controls provided. All data is stored and processed in UK mainland on cloud servers.|
|Data sanitisation process||No|
|Equipment disposal approach||In-house destruction process|
Data importing and exporting
|Data export approach||Users can export data in PDF and CSV formats using built-in report writing and export functions inherent within the system. There are options to customise reports and filter data to extract subsets of data if required.|
|Data export formats||CSV|
|Data import formats||
|Other data import formats||Users can upload from spreadsheets such as Excel|
|Data protection between buyer and supplier networks||Private network or public sector network|
|Data protection within supplier network||TLS (version 1.2 or above)|
Availability and resilience
Service provision 356 days 24/7. Uptime Availability: >99.5%. Scheduled Downtime <0.2%:
Response in working hours (9-5) during business days.
Support: On call as needed: Technical Support resolution for service limiting issues <4 hours
Our applications are not typically mission critical and therefore we do not normally offer refunds for customers if availability levels are not met.
|Approach to resilience||
The QuiqCare application is hosted on the Amazon Web Services infrastructure,and benefits from the resilience of the AWS platform. Being based on cloud services there is no standard vulnerability to hardware failure. Application and database servers are held on the AWS UK node for compliance purposes, ensuring no data is held beyond the UK territory.
There are hourly file backups and twice daily system backups.
|Outage reporting||Service availability is proactively monitored, any outages are reported by email.|
Identity and authentication
|User authentication needed||Yes|
|User authentication||Username or password|
|Access restrictions in management interfaces and support channels||Configurable user access including roles & permissions, access is logged.|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||Username or password|
Audit information for users
|Access to user activity audit information||Users contact the support team to get audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||No|
|Security governance approach||
The Amazon Web Services platform provides certified security governance for the infrastructure.
We manually apply patches to the Linux OS as necessary.
SSL Certificates are up-to-date, anti-virus software is also updated in line with manufacturer's recommendation.
|Information security policies and processes||
Our information security policies and processes are held within the Company Handbook which is available on request.
Reporting is to the responsible board member.
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||This is covered within the relevant section of the Company Handbook, available on request|
|Vulnerability management type||Undisclosed|
|Vulnerability management approach||
We regularly review use and management of service to identify emerging or known threats.
The AWS platform provides hardware and operating system vulnerability controls. Security patches are deployed as and when required, notified by a variety of sources including AWS, news feeds and developer sources.
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||Compromises are analysed internally and appropriate action taken. The responsible board member is involved at all stages. We react to incidents as required by their severity.|
|Incident management type||Supplier-defined controls|
|Incident management approach||This is included within the Company Handbook, available on request.|
|Approach to secure software development best practice||Supplier-defined process|
Public sector networks
|Connection to public sector networks||No|
|Price||£60 per licence per month|
|Discount for educational organisations||No|
|Free trial available||Yes|
|Description of free trial||Complete service but for a time-limited period by arrangement.|