QUIQSOLUTIONS

QuiqCare

QuiqCare is a unique digital platform that enables organisations to meet all their audit and quality assurance obligations. It removes the reliance on paper and spreadsheets and gives unparalleled visibility and control or compliance via configurable dashboards and comprehensive reporting functions.

Features

  • Quality Assurance
  • Auditing
  • Surveys
  • Evidence Recording
  • Action Plans
  • Document Management
  • Real-time Reporting
  • Configurable Quality Frameworks
  • Automated scheduling
  • Email Alerting

Benefits

  • Digital audits, surveys and quality assurance & compliance frameworks
  • Remove Paper to increase efficiency
  • Real-time picture of all QA and Audits
  • Configurable forms - design your own Audits and Surveys
  • Full automation to ensure all documents are circulated on time
  • Report Writer giving information to those who need it
  • Built-in Inspection and Peer Review functions
  • Email alerting and reminders on all evidence and action plans
  • Community Management - suitable for all provider communities
  • Configurable user access by role & responsibility

Pricing

£60 per licence per month

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

3 5 2 9 2 2 5 8 7 6 5 2 6 1 6

Contact

QUIQSOLUTIONS

Paul Kaye

01948 841116

paulkaye@quiqsolutions.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
All maintenance and software updates are carried outside of normal business hours and notified to all users in advance.

Browser access is a requirement, however some older versions of browsers (for example Internet Explorer version 10 or older) may occasionally cause some display issues and are not recommended for use with the QuiqCare application.
System requirements
  • Internet Access
  • Web Browser, e.g. Firefox, Safari, Chrome, IE etc.
  • Firewall permissions to allow local access
  • PDF reader for accessing standard print outputs
  • Email account for alerting

User support

Email or online ticketing support
Email or online ticketing
Support response times
All questions are responded to within 4 hours during normal business hours from Monday to Friday between 9am and 5pm excluding bank holidays and weekends.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
No
Support levels
Support is provided during normal business hours from Monday to Friday between 9am and 5pm.
Available support options:
Email
Telephone
Website Form Submission

Support options are available to all customers and are included within the software licencing agreement.

Any support call that requires it can be escalated to the technical contact on duty, with anticipated resolution times communicated by email.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Training is provided in a number of ways:

On-site classroom or one-to-one training
Off-site remote training webinars
Quickstart Guides and user documentation
Embedded training videos and custom help files

Post implementation best practice guidance is available by email, with hints and tips for optimal use of the system.

Helpdesk support services are available for any user who requires additional help when getting started with our services.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
All data can be downloaded at the end of the contract in a variety of formats at the discretion of the user.

Options available to print, or with PDF and CSV output:

Evidence Summaries
Action Plan Listings
All configurable reports (real time and historical data)
Inspections Reports and Reviews
User Activity listings including reminder dates
Audit responses and reports
Survey responses and reports
End-of-contract process
QuiqSolutions will advise when access to the service will be withdrawn in advance of the contract termination date. Guidance will be given about the options to download any data and reports from the service at that time.

QuiqSolutions are happy to discuss short-term contract extension periods where there are extenuating circumstances and there is commercial agreement.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
All screens resize to allow optimised access on mobile devices and all functions are supported.

As evidence statements created on the platform may require a significant amount of text entry some users prefer to operate on larger devices such as tablets, laptops or desktop devices where the larger screen size results in less scrolling.

Some Reports with a large data content or covering multiple standards, sites or users may be easier to view on a larger device.
Service interface
No
API
Yes
What users can and can't do using the API
API is available subject to specification
API documentation
No
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Users are able to design and implement custom forms including audits, surveys and other requests for information.

Users can also create custom quality frameworks with spreadsheet imports of standards, additional information and relevant resources which can be uploaded into QuiqCare.

Users can create schedules to ensure all documents are distributed for completion in a timely fashion.

Only users with appropriate adminstrator access privileges can customise the system unless by prior agreement with QuiqSolutions.

Scaling

Independence of resources
There is scalable bandwidth in the platform to ensure that users are not affected during periods of high usage by other users.

Some key operations are cached to minimise any impact on users.

Analytics

Service usage metrics
Yes
Metrics types
QuiqSolutions is able to supply data on the frequency and duration of user logins.

Activities with reminder dates can be reported on within the application showing the amount of current or overdue actions for users of the service.
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
Never
Protecting data at rest
  • Encryption of all physical media
  • Other
Other data at rest protection approach
QuiqCare resides on the AWS platform and relies on the inherent data controls provided. All data is stored and processed in UK mainland on cloud servers.
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Users can export data in PDF and CSV formats using built-in report writing and export functions inherent within the system. There are options to customise reports and filter data to extract subsets of data if required.
Data export formats
CSV
Data import formats
  • CSV
  • Other
Other data import formats
Users can upload from spreadsheets such as Excel

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Service provision 356 days 24/7. Uptime Availability: >99.5%. Scheduled Downtime <0.2%:
Response in working hours (9-5) during business days.
Support: On call as needed: Technical Support resolution for service limiting issues <4 hours

Our applications are not typically mission critical and therefore we do not normally offer refunds for customers if availability levels are not met.
Approach to resilience
The QuiqCare application is hosted on the Amazon Web Services infrastructure,and benefits from the resilience of the AWS platform. Being based on cloud services there is no standard vulnerability to hardware failure. Application and database servers are held on the AWS UK node for compliance purposes, ensuring no data is held beyond the UK territory.

There are hourly file backups and twice daily system backups.
Outage reporting
Service availability is proactively monitored, any outages are reported by email.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Configurable user access including roles & permissions, access is logged.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
The Amazon Web Services platform provides certified security governance for the infrastructure.

We manually apply patches to the Linux OS as necessary.

SSL Certificates are up-to-date, anti-virus software is also updated in line with manufacturer's recommendation.
Information security policies and processes
Our information security policies and processes are held within the Company Handbook which is available on request.

Reporting is to the responsible board member.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
This is covered within the relevant section of the Company Handbook, available on request
Vulnerability management type
Undisclosed
Vulnerability management approach
We regularly review use and management of service to identify emerging or known threats.

The AWS platform provides hardware and operating system vulnerability controls. Security patches are deployed as and when required, notified by a variety of sources including AWS, news feeds and developer sources.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Compromises are analysed internally and appropriate action taken. The responsible board member is involved at all stages. We react to incidents as required by their severity.
Incident management type
Supplier-defined controls
Incident management approach
This is included within the Company Handbook, available on request.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£60 per licence per month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Complete service but for a time-limited period by arrangement.

Service documents

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