W3Partnership Limited

W3Partnership - PGA Certified OFFICIAL IaaS from Amazon Web services

Our OFFICIAL IaaS has been built to meet demand for cloud infrastructure providing high security, enterprise-ready features and the ability to support mission and business critical workloads. The service is PGA certified OFFICIAL, offers a choice of both virtual and bare-metal infrastructure, per-hour billing options, and includes a 99.99% SLA.

Features

  • PGA Certified OFFICIAL
  • Self Service Portal
  • Infrastructure Automation
  • UK Data Centres
  • Choice of Virtual or Bare Metal Resources
  • No Resource Contention
  • 99.99% Availability
  • Off-site Backup and DR available
  • Per hour billing options
  • Charging per Vcpu, GB RAM and GB Storage

Benefits

  • Highly secure – PGA certified OFFICIAL
  • Hosting for applications, websites, portals and intranets
  • Automation to replace manual processes
  • Easy to use service
  • Rapidly deploy and scale servers
  • Automate the deployment and installation of complex software applications
  • Supports any application that runs on x86 architecture
  • Support the SME agenda

Pricing

£0.10 to £2.54 per instance per hour

  • Education pricing available

Service documents

G-Cloud 10

348826047723267

W3Partnership Limited

Stephen Gordon

08458685041

stephen.gordon@w3partnership.com

Service scope

Service scope
Service constraints No service constraints
System requirements
  • Requires min. 10 Mbps standard networking (includes reserved bandwidth)
  • X86 operating system and application (non x86 options available)

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We hold a 1 working hour first response SLA for questions logged via our service desk. Depending on the complexity of the question if an answer cannot be provided within the first response a typical question would be answered in full within a working day.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Full support of W3Partnership services via Amazon Web Services are provided as standard via the W3Partnership service . The Service Desk is open Mon-Fri 07:00-19:00 and is manned by 1st/2nd line support engineers. The service desk has direct escalation to the operations team where full 3rd line support is provided.

Full out of hours support is also provided for all P1 and P2 incidents with clear escalation paths.

W3Partnership also provide additional support services such as O/S and application monitoring, server support, patch management, managed backup, and managed DR services. Pricing is provided either per server or as a flat service fee depending on the size of the environment.

All customers are allocated a service delivery manager who is responsible for ensuring the smooth delivery of the service, acts as an escalation point for all incidents, and provides full monthly service reporting."
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We will assist with onsite, online training as part of the process. This will be delivered to suit the requirements of the client. We will provide a tailored onboarding plan
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction Full support will be provided in an offboarding situation. All data will be provide via download or in files in an agreed format. W3Partnership will support all data retention requirements from the client. All data after extract will be deleted from the hosted location
End-of-contract process W3Partnership can and will return all customer generated data as agreed in a relevant call-off agreement. Once data has been returned and confirmed by the customer and if asked to do so W3Partnership will purge and destroy all data belonging to the customer or consumer from any computers, storage devices and storage media that are to be retained after the end of the subscription period and the subsequent extraction of consumer data.

Using the service

Using the service
Web browser interface Yes
Using the web interface W3Partnership have a vCloud Director portal to allow customers to fully manage their environment, such as building, editing and removing resource.
Web interface accessibility standard WCAG 2.0 AAA
Web interface accessibility testing W3Partnership have not undertaken any direct testing with assistive technology although the vCloud Director Portal provided for customers to access the environment has undergone rigorous assistive technology testing from VMware. Therefore the Carrenza IaaS is able to support users with disabilities and special requirements.
API Yes
What users can and can't do using the API All actions that you can perform by the GUI can be achieved via API.
API automation tools
  • Ansible
  • Chef
  • SaltStack
  • Terraform
  • Puppet
  • Other
Other API automation tools
  • Ernest
  • Powershell
API documentation Yes
API documentation formats
  • HTML
  • ODF
  • PDF
Command line interface Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
  • Other
Using the command line interface All actions that you can perform by the GUI can be achieved via the CLI

Scaling

Scaling
Scaling available Yes
Scaling type
  • Automatic
  • Manual
Independence of resources "Storage is sold based on fixed IOPS, meaning performance is guaranteed irrespective of other user requirements. We can also provide dedicated virtual and bare metal resource for customers who want to further protect their environment.
All customers pay for reserved bandwidth. IaaS is monitoring shared inbound connections at our peering level. If a customers usage becomes unusually high we will be alerted. Where necessary customers traffic will be restricted or black holed (in a DDoS attack) to protect our other customers bandwidth requirements. DDoS service options, both Layer 3/4 and Layer 7, are available as chargeable services should customers require.
Usage notifications Yes
Usage reporting
  • Email
  • SMS
  • Other

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
  • Other
Other metrics
  • Availability
  • Running services
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Carrenza

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Databases
  • Virtual Machines
  • Files
  • Customer information
Backup controls Backup policies will be setup as per the client requirement on a per server basis
The client is responsible for defining their backup frequency and length of data storage requirements
Using self service portal customers can determine back up strategy
Datacentre setup
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
Scheduling backups Users contact the support team to schedule backups
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Services come with 99.99% availability. We have a strict SLA and will handle any incidents using a three Priority SLA . P1 major issue response time within 2 hours, P2 error within software, response time within 2 hours, P3 Medium to low impact response time within 4 hours. Service credits are provided in-line with G-Cloud Framework agreement
Approach to resilience Available upon request
Outage reporting Service outages will be reported via Email, dashboard and service notices. All unplanned outages will be communicated as per the incident matrix for P1,2,3 incidents. All planned outages will be communicated with seven days notice being provided in advance. Information on planned and unplanned outages will be available through relevant API, dashboard and email.

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication 3 factor authentication using a certificate, token and password to access the Carrenza VPN which is required to reach the Carrenza service.
Access restrictions in management interfaces and support channels Only authorised contacts are granted access rights to Amazon Web Services allowing them to connect to the secure VPN to manage their service. The W3Partnership Service Desk for support will only accept requests from authorised contacts. Communication with anybody at AWS will need to be pre-approved by a known individual in writing.
Access restriction testing frequency At least every 6 months
Management access authentication Other
Devices users manage the service through Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for Less than 1 month
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 LRQA / 19/11/2015 – last surveillance visit from LRQA
ISO/IEC 27001 accreditation date 25/01/2017
What the ISO/IEC 27001 doesn’t cover A.14.2.1 Secure development policy (NEW) and A.14.2.7 Outsourced development
ISO 28000:2007 certification Yes
Who accredited the ISO 28000:2007 Not Disclosed
ISO 28000:2007 accreditation date Not Disclosed
What the ISO 28000:2007 doesn’t cover Not Disclosed
CSA STAR certification Yes
CSA STAR accreditation date Not Disclosed
CSA STAR certification level Level 5: CSA STAR Continuous Monitoring
What the CSA STAR doesn’t cover Not disclosed
PCI certification Yes
Who accredited the PCI DSS certification Not Disclosed
PCI DSS accreditation date Not Disclosed
What the PCI DSS doesn’t cover Not Disclosed
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes Tba

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Change management is performed for all changes at Carrenza. All non-standard changes must be pre-authorised by going through a peer, senior and CAB approval process. Standard changes are created in template form and are approved in CAB before being implement into Change controls.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach W3Partnership will run an internal penetration test once a week if required . All reported vulnerabilities that are reported are categorised into priority depending on the severity and a case is logged with the operation team who will fix the vulnerability under the time frames dictated by Carrenza security standards. This conforms to the PCI-DSS standard.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach We offer a protective monitoring system where all logs are centralised and checked on a daily basis for security breaches using several key search filters. Alerts are sent out for high risk activity and are pro-actively responded to by the operations and security teams. This conforms to the PCI-DSS standard.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach W3Partnership operate an ITIL aligned incident management process with associated procedures for security related incidents. The process has a clearly defined governance framework, including roles & responsibilities, clear policies and associated KPIs. This process conforms to PCI-DSS.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Third-party
Third-party virtualisation provider Amazon Web Services OFFICIAL IaaS Cloud
How shared infrastructure is kept separate Hybrid cloud, assured by independent validation of assertion
Only government consumers, assured by independent validation of assertion
Yes, assured by CESG-assured components
Yes, assured by CESG-assured components

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £0.10 to £2.54 per instance per hour
Discount for educational organisations Yes
Free trial available No

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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