Capito

Windows 10 Enterprise Desktop Migration Service

Capito a Microsoft Gold Windows and Devices partner provide an extensive range of Client Build, Virtual Desktop, Windows Desktop Migration services from design to build and desktop rollout. This enables your organization to deliver a modern secure desktop experience to users enabling cloud technologies like Microsoft Office 365.

Features

  • Desktop Virtualisation - Citrix, Microsoft RDS, XenApp, XenDesktop, VMware Horizon
  • Desktop as a Service (DaaS) - Requirements, Capture, Design
  • Group Policy (GPO) Analysis and Review
  • Automated Deployment, Software and Cloud Distribution
  • Client Build - Desktop design and build
  • Patch Management - assessment and policies
  • Windows Autopilot configuration

Benefits

  • SFIA or Fixed Price to meet customer business requirements
  • Leverage Capito experience deploying across Public Sector organisations
  • Rapid deployment of Windows 10 into production
  • Utilise desktop experience using proven methodologies and tools
  • Standardise applications or bespoke application deployment
  • Improved user productivity
  • Standardise Windows 10 across organisation

Pricing

£497 to £1194 per person per day

  • Education pricing available

Service documents

G-Cloud 11

347099154479756

Capito

Andrew Cruickshank

01506 460 300

DigitalMarketplace@capito.co.uk

Planning

Planning
Planning service Yes
How the planning service works Our team of highly skilled technical consultants work with the latest operating systems on a consistent basis and know how to maximise Windows 10 capabilities.
This means that we can speed up your deployment projects and help you overcome the challenge of migrating to Windows 10 system and upgraded applications.

Our services offer detailed planning and implementation support based on the broad and deep experience of Capito Services upgrading and deploying desktops in the Public Sector.
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • Windows 10 Enterprise
  • Windows 10 Enterprise E3, Windows 10 Enterprise E5
  • Azure Remote Desktop Services / Windows Virtual Desktop
  • Office 365
  • Microsoft 365

Training

Training
Training service provided Yes
How the training service works End user desktop training is provided on a one to one basis or one to many.
Training is tied to specific services Yes
Services the training service works with
  • Windows 10
  • Office 365

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Capito offer both an Infrastructure/ Desktop and Application migration service.
The migration approach is normally customised to meet customer requirements after discovery and information gathering exercise followed by analysis and recommendations.

The migration can encompass technical/lift-and-shift and application virtualisation services plus comprehensive strategic cloud adoption programmes, including application rationalisation and end user-adoption.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Capito is a fully certified ISO/IEC 27001:2013, ISO 9001:2015, Prince II and ITIL practitioner. We will use our certified ISO/IEC 27001:2013 Security and ISO 9001:2015 Quality procedures, ITIL framework and Prince II project management methodologies for this requirement

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works Capito provide support for Windows 10, Office 365 via Capito ServiceDesk.

Service scope

Service scope
Service constraints None

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Support response times - Depending on the priority allocated to the questions/incident we will respond within a pre-defined SLA as per our service catalogue
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Yes, at an extra cost
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.1 AA or EN 301 549
Web chat accessibility testing Tbd
Support levels Capito support teams are available Monday to Friday, 9am-5pm, with 24/7 availability to log incidents.
Effective Account Management plays a central and fundamental part in the successful delivery of services to Capito’s customers.
Capito has a unique account management structure that consists of:
• Business Development Manager • Account Manager • Internal Account Manager • Pre-Sales • Sales Support • Bid Management • Service Delivery Manager The Capito structure allows for good management, with no single point of failure and frequent customer contact

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Microsoft

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £497 to £1194 per person per day
Discount for educational organisations Yes

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
Return to top ↑