T-Impact Limited

IBM BAW (Business Automation Workflow) on Cloud

IBM Business Activity Workflow is a comprehensive and consumable, business process management suite (BPMS) that delivers management of your business processes in a cloud environment. It replaces IBM BPM on Cloud provides a full lifecycle environment & tooling for process design, execution, monitoring & optimisation. Also available via IBM DBA.

Features

  • Single price (includes BPM software, cloud infrastructure and management services)
  • Fully featured business process management platform
  • Process Centre development and governance environment promotes sharing, reuse, adoption
  • Highly available production server environment
  • Ease of design and deployment of process applications
  • Scales smoothly from initial project to enterprise-wide program
  • Visibility through a business-led change design
  • Greater collaboration between business and IT through model-driven environment
  • Form based user interface enabling coach style work completion
  • Streamline and simplify business processes

Benefits

  • Typical productivity improvement of 20-30%
  • Faster time to service/time to change–typically 80%+
  • Achieve 95-100% of service level agreements
  • Reduce re-work and errors to approaching zero
  • Increase self-service capability by 30%
  • Increase customer engagement and satisfaction (e.g. NPS 30 to 70)
  • Increase visibility and control of business processes across organisation
  • Enable programme wide adoption and governance
  • Promote process reuse and drive consistency of process execution
  • Low start-up costs/subscription-based consumption.

Pricing

£236.00 per user per month

  • Free trial available

Service documents

G-Cloud 11

346190118542804

T-Impact Limited

Trevor Cole

01865 818952

sales@t-impact.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to IBM Blueworks Live and IBM ODM (Operational Decision Manager)
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints Contact us to discuss upgrade path for existing IBM BPM customers.

Pricing is for minimum of 25 customers.

Private cloud is on the product roadmap but not yet available.

There are minimum purchase requirements for this product
System requirements System requirements can be found at : http://www-01.ibm.com/support/docview.wss?uid=swg27023005

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Support provided by IBM. 24/7/365 response in 4 hours based on prioritisation
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 A
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Yes, at an extra cost
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.1 A
Web chat accessibility testing Support for -screen readers that run on Microsoft Windows -high contrast by using a white background Customisation of -screen magnification -display attributes e.g. color, contrast, and font size, Information communicated independently of colour and can be operated by using only the keyboard in most cases. User input fields have associated labels or instructions provided through assistive technology and consistent layouts are used to help navigation Interfaces do not induce seizures caused by photosensitivity, use audio features or have timed responses
Onsite support Yes, at extra cost
Support levels Premium Support documented: https://www-01.ibm.com/software/support/acceleratedvalue/SaaS_Handbook_V18.pdf
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Full documentation, tutorials, video guides available. On-site and on-line training is also available.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction A well designed workflow solution should not store persistent data. this should be stored in your IT systems of record or persistent datastores.
Metadata is accessible through several export functions available in via the administration console and design tools. IBM will return the Client Data within a reasonable period in a reasonable and common format upon receiving written instructions from the Client prior to termination or expiration.
End-of-contract process If the user chooses not to renew the contract the account will be suspended and access denied.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Mobile solution is primarily designed for process execution, rather than development
API Yes
What users can and can't do using the API RESTful, Java and SOAP. Please find here the list of supported web service standards: http://www-01.ibm.com/support/knowledgecenter/SS964W/com.ibm.wbpm.ref.doc/topics/radm_webservice_specs.html
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Many aspects of the service can be customised including user interface through to full customisation via the accessible APIs

Scaling

Scaling
Independence of resources The architecture of IBM cloud services maintains logical separation of client data. Internal rules and measures separate data processing, such as inserting, modifying, deleting, and transferring data, according to the contracted purposes.

Analytics

Analytics
Service usage metrics Yes
Metrics types Using IBM Cloud Product Insights, a free version is available via IBM Bluemix cloud platform, administrators and operations staff can register and track the metrics of current product instances to understand how they are being used.
Reporting types
  • Real-time dashboards
  • Regular reports

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold IBM

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency Less than once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Data is accessible through several export functions available in via the administration console and design tools.
Data export formats Other
Data import formats Other
Other data import formats BPMN 2.0

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks Data protection between the buyer’s and supplier’s networks
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network Other protection between networks. IBM will encrypt content not intended for public or unauthenticated viewing when transferring content over public networks. Further, unless excluded by a TD, IBM will enable use of a cryptographic protocol, such as HTTPS, SFTP, and FTPS, for Client’s secure transfer of content to and from the Cloud Service over public networks.

Availability and resilience

Availability and resilience
Guaranteed availability Please refer to following site: https://www.ibm.com/cloud/why-ibm
Approach to resilience Available at request
Outage reporting Email Alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels IBM maintains individual role-based authorization of privileged accounts that is subject to regular validation. A privileged account is a duly authorized IBM user identity with administrative access to a Cloud Service, including associated infrastructure, networks, systems, applications, databases and file systems.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Bureau Veritas
ISO/IEC 27001 accreditation date 30/11/2015
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications See here: https://www.ibm.com/cloud-computing/bluemix/trust-security-privacy

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes IBM has an Information Technology (IT) Security policy that establishes the requirements for the protection of IBM's worldwide IT systems and the information assets they contain, including networks and computing devices such as servers, workstations, host computers, application programs, web services, and telephone systems within the IBM infrastructure. IBM’s IT Security policy is supplemented by standards and guidelines, such as the Security Standards for IBM's Infrastructure, the Security and Use Standards for IBM Employees and the Security Guidelines for Outsourced Business Services. Such are reviewed by a cross-company team led by the IT Risk organization every six months. IBM has a dedicated Vice President of IT Security who leads a team responsible for IBM's own enterprise data security standards and practices. Responsibility and accountability for executing internal security programs is established through formal documented policies. IBM Services teams also have dedicated executives and teams who are responsible for information and physical security in the delivery of our client services.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach IBM maintains policies and procedures to manage risks associated with the application of changes to its Cloud Services. Prior to implementation, all changes to a Cloud Service, including its systems, networks and underlying components, will be documented in a registered change request that includes a description and reason for the change, implementation details and schedule, a risk statement addressing impact to the Cloud Service and its clients, expected outcome, rollback plan, and documented approval by IBM management or its authorized delegate.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach With each Cloud Service, as applicable and commercially reasonable, IBM will a) perform penetration testing and vulnerability assessments before production release and routinely thereafter, b) enlist a qualified and reputable independent third-party to perform penetration testing and ethical hacking at least annually, c) perform automated management and routine verification of underlying components’ compliance with security configuration requirements, and d) remediate any identified vulnerability or noncompliance with its security configuration requirements based on associated risk, exploitability, and impact. IBM takes reasonable care to avoid Cloud Service disruption when performing its tests, assessments, scans, and execution of remediation activities.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach IBM maintains and follows policies requiring administrative access and activity in its Cloud Services’ computing environments to be logged and monitored, and the logs to be archived and retained in compliance with IBM’s worldwide records management plan. IBM monitors privileged account use and maintain security information and event management policies and measures designed to a) identify unauthorized administrative access and activity, b) facilitate a timely and appropriate response, and c) enable internal and independent third party audits of compliance with such policies. IBM systematically monitors the health and availability of production Cloud Service systems and infrastructure at all times.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach IBM: -maintains and follows incident response policies aligned with NIST guidelines for computer security incident handling, and will comply with data breach notification requirements under applicable law. -investigates security incidents, including unauthorised access or use of content or the Cloud Service, of which IBM becomes aware, and, if warranted, define and execute an appropriate response plan. -promptly notifies Client upon determining that a security incident known or reasonably suspected by IBM to affect Client has occurred. -provides Client with reasonably requested information about such security incident and status of applicable remediation and restoration activities performed or directed by IBM.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £236.00 per user per month
Discount for educational organisations No
Free trial available Yes
Description of free trial Full access to IBM BPM on Cloud for 30 day period

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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