Black Marble Limited

tuServ Services

tuServ enables officers to access secure evidentiary correct data systems from a single point. Running on both mobile phones and tablet computers, officers can be equipped with the most appropriate device without sacrificing functionality. Extensive backend systems, including legacy systems, are accessible from a common user interface.

Features

  • Defining System Requirements for tuServ.
  • Technical assistance in the implementation of prerequisites and system requirements.
  • Knowledge transfer for the management of the system.
  • Train the trainer.
  • Customising the system to meet specific client requirements.
  • Defining and developing specific processes.
  • Integrating with existing LoB applications.

Benefits

  • Ensures the client's infrastructure is suitable for tuServ.
  • Ensure the client has the most appropriate processes in place.
  • Ensure the the optimal implementation of tuServ.

Pricing

£950 to £1150 per person per day

Service documents

G-Cloud 9

345766562665182

Black Marble Limited

Linda Hogg

01274 300175

linda@blackmarble.com

Planning

Planning
Planning service Yes
How the planning service works We work closely with the client from the start to ensure the required implementation meets their requirements. We assign a team, and a technical lead to work with the client's team.
Planning service works with specific services Yes
Hosting or software services the planning service works with TuServ

Training

Training
Training service provided Yes
How the training service works We provide appropriate training to ensure our customers can manage tuServ when hosted in the cloud.
Training is tied to specific services Yes
Services the training service works with TuServ

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Work with customer to look at current tuServ implementation and assess how to deploy a suitably sized variant of the system to the cloud.
Setup or migration service is for specific cloud services Yes
List of supported services TuServ

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works As part of the deployment process, we perform load testing of every tuServ system to make sure it meets customer scalability requirements, and share the results with the customer.

Security testing

Security testing
Security testing service No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Hosting or software provided by your organisation
How the support service works TuServ.

We provide a technical account manager. The support arrangement has clearly defined timescales within which we have agreed to respond to a logged call . This does not imply a guarantee of a fix within this time. Level 1 - The Software is entirely non-functional, response time 1 working hour from Acknowledgement. Level 2 - The Software is functioning but an error exists which is preventing the use of a material component of the Software, response time is 4 working hours from Acknowledgement. Level 3 - The Software is functioning but an error exists which is not preventing the use of a material component of the Software, response time is 7 working hours from Acknowledgement.

Service scope

Service scope
Service constraints Normal support would only be available remotely.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 2 hours depending on criticality
Long term aim is 24/7, currently stands at 9 to 5.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 A
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels We provide a technical account manager. This support is included within the license cost. The support arrangement has clearly defined timescales within which we have agreed to respond to a logged call . This does not imply a guarantee of a fix within this time. Level 1 - The Software is entirely non-functional, response time 1 working hour from Acknowledgement. Level 2 - The Software is functioning but an error exists which is preventing the use of a material component of the Software, response time is 4 working hours from Acknowledgement. Level 3 - The Software is functioning but an error exists which is not preventing the use of a material component of the Software, response time is 7 working hours from Acknowledgement.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Pricing

Pricing
Price £950 to £1150 per person per day
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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