SyntheSys

cloudbaSE Project Management

SyntheSys CloudbaSE PM utilises the flexibility and versatility of cloud computing to provide IBM Rational Team Concert in a more economical, adaptable way

Features

  • Work Item management
  • Software configuration management
  • System configuration management
  • Multi-level dashboard reporting
  • Planning tools and templates
  • Advanced source control

Benefits

  • Enhances Team Collaboration
  • High visibility into project activities
  • Supports Agile and conventional lifecycles
  • Improves productivity

Pricing

£850 per user per month

Service documents

G-Cloud 9

345662347496618

SyntheSys

John Hartas

01947 821464

john_hartas@synthesys.co.uk

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to CloudbaSE Design Manager, CloudbaSE Requirements Manager, CloudbaSE Validation Manager
Cloud deployment model Public cloud
Service constraints The Hosting service is subject to planned maintenance to ensure an optimum service. Any planned maintenance will be announced in advance and scheduled for minimum disruption to the service.
System requirements
  • Application licensing can be rented through the service.
  • Clients can bring their own (BYO) licensing to be hosted
  • Options for Bare metal, private and public virtual servers
  • Anti-virus and intrusion detection services are available
  • Hardware or software firewall
  • Back up and disaster recovery options

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Standard business hours Monday - Friday 0900 - 1700
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels SyntheSys provide level 2 support to the hosted applications in the cloud environment in accordance with a Service Level Agreement (SLA).
SyntheSys will deploy the Cloud environment and also the application layer providing support to users along with training if requested in the operation of the solutions.
Day to day operational support is covered by the monthly rental. Additional support, outside the scope of the SLA, can be provided upon request in accordance with the rate card supplied.
Each client will be provided with a technical account manager as their point of contact.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started CloudbaSE Services is our tailored model, which gives you access to our expert consultants and architects in the deployment, maintenance, enhancement, and support stages of your CloudbaSE project.

We understand that value delivery from your CloudbaSE project is your priority. Our training and consultancy services allow you to release this value quickly and seamlessly. We offer a range of different services to support your system integration and process delivery.

We have a proven track record of providing training and consultancy services across technical, financial, and government organisations and we are proud of the quality of these services. We can assist in the following areas:

•CloudbaSE set-up.
•Staff training and development.
•Maintenance.
•Enhancements.
•Ad hoc support.
Service documentation No
End-of-contract data extraction The termination element of our service ensures your data is safe, secure and complete. We will provide you with a full copy of your data upon request when the contract ends.
End-of-contract process We aim to leave a positive lasting impression with all of our Clients. The termination element of our service is included in the price and ensures your data is safe, secure and complete and we will back up your full database and give you unrestricted access to your archive or destroy it as you wish.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Firefox
  • Chrome
Application to install No
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility The web interface is provide by the IBM software installed on the cloud environment. We are not familiar with the details of how the IBM web interface is accessible.
Accessibility testing As the web interface is provided by IBM, SyntheSys has not carried out testing with assistive technology users
API No
Customisation available No

Scaling

Scaling
Independence of resources Each client is set up in a new virtual machine environment. Performance is scaled on each individual instance to ensure performance is not compromised

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold IBM

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency Never
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach SyntheSys will support the client in the export or reporting of data held within the application
Data export formats
  • CSV
  • Other
Other data export formats
  • HTML
  • PDF
  • Word
Data import formats
  • CSV
  • Other
Other data import formats
  • Word
  • RTF

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability The service level agreement is contained within Schedule 1 of the SyntheSys SaaS Terms in conditions. SyntheSys shall use all reasonable endeavours to ensure platform is available 99% during each calendar month, subject to scheduled maintenance.
Approach to resilience This data is available on request. It is managed by IBM as the IaaS provider.
Outage reporting Outages on the environment are provided to SyntheSys by email. These will be passed on to the client.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels The hosted applications are configured by user role providing discrete access restrictions to specific areas of functionality
Access restriction testing frequency Less than once a year
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Coalfire ISO
ISO/IEC 27001 accreditation date 15/04/2016
What the ISO/IEC 27001 doesn’t cover The ISO/IEC 27001 certification is provided by SoftLayer, an IBM company. We are unaware of what, if anything, is not covered by this certification.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes SyntheSys has a security officer responsible for the management, isolation and dissemination of data within our business and clients.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Configuration and change management of the IaaS is managed by IBM's processes and provided as standard. We do not have details of these processes.
In addition, SyntheSys are subject to ISO 9001 Quality certification and as such have processes in place for configuration and change management of service components.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Vulnerability management of the IaaS is controlled by IBM's processes and provided as standard. We do not have details of these processes.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Protective monitoring of the IaaS is managed by IBM's processes and provided as standard. We do not have full details of these processes.
However, intrusion detection is active on the Virtual machine and is monitored by IBM for action.
Incident management type Supplier-defined controls
Incident management approach Incident management of the IaaS is managed by IBM's processes and provided as standard. We do not have details of these processes.
Users report incidents they identify via their technical account manager.
Incidents on the hosting environment will be communicated to any user or client affected as they arise.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £850 per user per month
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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