Solution Performance Group Ltd

Encrypted Traffic Visibility Solution

Fully managed cloud-based encryption inspection & threat detection solution coupled with our managed analytics and alerting service, providing visibility into encrypted traffic without the need to decrypt, inspect and re-encrypt.

Features

  • New data elements and telemetry that are independent of protocol
  • Visibility to detect attacks on encrypted traffic
  • Extremely low false-positives
  • Metadata Traffic Analytics

Benefits

  • Detect attacks in real time from the whole IT infrastructure
  • Visibility on encrypted traffic to detect attacks and malware
  • No need for decryption/re-encryption
  • Collect and analyse more than 100 million events per second
  • Achieve over 99.996% accuracy with 0.0006% false positives

Pricing

£18 to £43 per unit per year

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11

345581406208060

Solution Performance Group Ltd

The Solution Performance Group Team

020 8720 9326

info@wearespg.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints None
System requirements None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Standard SLAs are 8x5 with options available on request.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 A
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Onsite support
Support levels Standard support levels are 8x5 with other options available on request.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started As well as providing a mobilisation service, CloudOps offers training either remotely or on-site, as well as providing extensive documentation.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Data is portable and can be extracted in a format of choice.
End-of-contract process When the contract expires, the service ceases to operate. Data can be extracted from the solution at any point up to cessation and for a period of 30 working days thereafter.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices No
API Yes
What users can and can't do using the API Users can integrate the solution with Service Desk or network monitoring tooling to provide consolidated views of encrypted traffic analysis.
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • PDF
API sandbox or test environment Yes
Customisation available No

Scaling

Scaling
Independence of resources Our cloud based solution is sized per client and is hosted on an auto-scaling infrastructure.

Analytics

Analytics
Service usage metrics Yes
Metrics types Full metrics on the utilisation and success of the service can be provided.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Barac

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Data can be exported in a variety of formats of choice.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Our service operates at 99.999% availability and service credits are available in the unlikely event of outage.
Approach to resilience Information available on request.
Outage reporting Dashboard and variety of alerts through various channels.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Access is governed by our cloud based Identity and Access Management solution, with only authorised pre-approved administrators capable of making changes, All internal administrative and support users are only provided access to the named accounts on which they work.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISO27k1 Policy Alignment

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach The components of the services are tracked through their lifetime. Changes are assessed for potential security impact.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Vulnerabilities are monitored on a pro-active basis and patches are deployed immediately on identification. We work with all leading cloud providers to obtain notifications as they are distributed,
Protective monitoring type Supplier-defined controls
Protective monitoring approach The components of your services are tracked through their lifetime and changes are assessed for potential security impact. Monitoring is performed on a proactive basis using best of breed tooling. Incidents are responded to immediately with a 1 hour resolution target.
Incident management type Supplier-defined controls
Incident management approach Our incident management approach is ITIL aligned and hence uses standard ITIL incident, change, problem management processes, as well as providing incident reports at a service interval as agreed with the buyer.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £18 to £43 per unit per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial We can provide a fully-featured Proof of Concept trial to demonstrate solution value, time-limited to 2 weeks. All CloudOps implementation and configuration is included within this trial. Configuration of any buyer-specific components are not included.

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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