EPAM Systems Ltd.

EPAM Cloud Software Development & Maintenance

EPAM has extensive experience designing, developing, migrating, and supporting infrastructure on IaaS/PaaS/SaaS providers. Solutions experience includes AWS, Heroku, Force.com, Cloud Foundry, Azure and Google. EPAM is a premium partner with GCP, Gold certified Partner with Microsoft, and advanced consulting partner with AWS.

Features

  • Multi-Platform
  • Multi-Cloud
  • Deep expertise in monitoring solutions both on-prem and cloud
  • Microservices expertise and deep knowledge
  • Global 24x7 Operations & Support
  • Mature DevOps Capabilities

Benefits

  • Self-Service
  • Identity & Access Management
  • Infrastructure as Code
  • Auditing & Logging

Pricing

£1000 to £2000 per person per day

  • Education pricing available

Service documents

G-Cloud 11

345194559157793

EPAM Systems Ltd.

Kiran Choubina

07980893148

kiran_choubina@epam.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Cloud agnostic, multi-vendor, open source
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints None identified.
System requirements EPAM do not offer a software re-seller license capability. BYOL.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Email and/or online ticketing support is available as part of our service
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AAA
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.1 AAA
Web chat accessibility testing We have an in-house web chat service
Onsite support Yes, at extra cost
Support levels Based on an SLA with each supplier, support can range from technical account managers through to cloud support engineers.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started EPAM can provide user documentation, online training and onsite training of our services.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction Refer to MSA; and on a case by case basis.
End-of-contract process Refer to MSA; and on a case by case basis.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The end user experience is seamless between mobile and desktop devices.
Service interface Yes
Description of service interface Refer to MSA
Accessibility standards WCAG 2.1 AAA
Accessibility testing EPAM can do provide testing for users of assistive technology.
API Yes
What users can and can't do using the API Refer to MSA
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Users of our services can brand as their own

Scaling

Scaling
Independence of resources Each user of our service is electronically isolated from each other, demands of scale do not interfere with service.

Analytics

Analytics
Service usage metrics Yes
Metrics types EPAM provide several cloud metrics dashboards ranging from code-coverage, testing through to information security compliance.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Via tooling, and on a case by case, and volumetric basis.
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Five Nine's 99.999%
Approach to resilience DataCentre and Service resilience is at our core.
Outage reporting Via Public & Private Dashboards, API's Email & SMS Alerts.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Via Role Based Access.
Access restriction testing frequency Less than once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 DNVGL, Palace House, 3 Catherdral Street, London, SE1 9DE
ISO/IEC 27001 accreditation date 31/05/2017
What the ISO/IEC 27001 doesn’t cover Unknown.
ISO 28000:2007 certification Yes
Who accredited the ISO 28000:2007 DNV-GL, Palace House, 3 Cathedral Street, London, SE1 9DE
ISO 28000:2007 accreditation date 31/05/2017
What the ISO 28000:2007 doesn’t cover Unknown.
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification DNV-GL, Palace House, 3 Cathedral Street, London, SE1 9DE
PCI DSS accreditation date 31/05/2017
What the PCI DSS doesn’t cover Unknown.
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes Copy and paste from lot 1 response

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Conforms to a recognised standard. ITIL V3.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Conforms to and align's with industry recognised standards. eg ITIL v3.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Conforms to and aligns with industry best practices.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Conforms with and aligns to industry best practices. eg ITIL v3.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)
  • Health and Social Care Network (HSCN)

Pricing

Pricing
Price £1000 to £2000 per person per day
Discount for educational organisations Yes
Free trial available No

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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