EPAM Systems Ltd.

EPAM Cloud Software Development & Maintenance

EPAM has extensive experience designing, developing, migrating, and supporting infrastructure on IaaS/PaaS/SaaS providers. Solutions experience includes AWS, Heroku, Force.com, Cloud Foundry, Azure and Google. EPAM is a premium partner with GCP, Gold certified Partner with Microsoft, and advanced consulting partner with AWS.

Features

  • Multi-Platform
  • Multi-Cloud
  • Deep expertise in monitoring solutions both on-prem and cloud
  • Microservices expertise and deep knowledge
  • Global 24x7 Operations & Support
  • Mature DevOps Capabilities

Benefits

  • Self-Service
  • Identity & Access Management
  • Infrastructure as Code
  • Auditing & Logging

Pricing

£1000 to £2000 per person per day

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

3 4 5 1 9 4 5 5 9 1 5 7 7 9 3

Contact

EPAM Systems Ltd.

Kiran Choubina

07980893148

kiran_choubina@epam.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Cloud agnostic, multi-vendor, open source
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
None identified.
System requirements
EPAM do not offer a software re-seller license capability. BYOL.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Email and/or online ticketing support is available as part of our service
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
We have an in-house web chat service
Onsite support
Yes, at extra cost
Support levels
Based on an SLA with each supplier, support can range from technical account managers through to cloud support engineers.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
EPAM can provide user documentation, online training and onsite training of our services.
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
Refer to MSA; and on a case by case basis.
End-of-contract process
Refer to MSA; and on a case by case basis.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The end user experience is seamless between mobile and desktop devices.
Service interface
Yes
Description of service interface
Refer to MSA
Accessibility standards
WCAG 2.1 AAA
Accessibility testing
EPAM can do provide testing for users of assistive technology.
API
Yes
What users can and can't do using the API
Refer to MSA
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Users of our services can brand as their own

Scaling

Independence of resources
Each user of our service is electronically isolated from each other, demands of scale do not interfere with service.

Analytics

Service usage metrics
Yes
Metrics types
EPAM provide several cloud metrics dashboards ranging from code-coverage, testing through to information security compliance.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Via tooling, and on a case by case, and volumetric basis.
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Five Nine's 99.999%
Approach to resilience
DataCentre and Service resilience is at our core.
Outage reporting
Via Public & Private Dashboards, API's Email & SMS Alerts.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Via Role Based Access.
Access restriction testing frequency
Less than once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
DNVGL, Palace House, 3 Catherdral Street, London, SE1 9DE
ISO/IEC 27001 accreditation date
31/05/2017
What the ISO/IEC 27001 doesn’t cover
Unknown.
ISO 28000:2007 certification
Yes
Who accredited the ISO 28000:2007
DNV-GL, Palace House, 3 Cathedral Street, London, SE1 9DE
ISO 28000:2007 accreditation date
31/05/2017
What the ISO 28000:2007 doesn’t cover
Unknown.
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
DNV-GL, Palace House, 3 Cathedral Street, London, SE1 9DE
PCI DSS accreditation date
31/05/2017
What the PCI DSS doesn’t cover
Unknown.
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes
Copy and paste from lot 1 response

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Conforms to a recognised standard. ITIL V3.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Conforms to and align's with industry recognised standards. eg ITIL v3.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Conforms to and aligns with industry best practices.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Conforms with and aligns to industry best practices. eg ITIL v3.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)
  • Health and Social Care Network (HSCN)

Pricing

Price
£1000 to £2000 per person per day
Discount for educational organisations
Yes
Free trial available
No

Service documents

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