CDS

Template Central - Web2Print Solution

Template Central is CDS’s online Web2Print system which provides brand management, time / costs savings and the flexibility to produce highly customised print collaterals within a controlled environment using pre-approved templates. It’s ideal non-design experts who require locally relevant materials quickly including posters, leaflets/flyers, business cards, postcards, invitations and adverts.

Features

  • Available online via a standard web browser
  • Instant proofing and editing functionality
  • Access to approved and brand compliant online templates
  • Integrated image library
  • Seamless web2print solution
  • Workflow for managing approval process
  • Artwork is backed and accessed 24/7
  • Upload of databases for email distribution
  • Payment gateway for self-serve ordering and payment
  • Application is hosted on a secure cloud environment

Benefits

  • Easy to use via standard web browser
  • Low cost solution
  • No need for expensive desktop publishing software
  • Reduces design and artworking time and costs
  • Generates controlled and high-quality design outputs
  • Protects and controls your brand and marketing messaging
  • Watermarking of proofs until approval is obtained
  • Output at different sizes and formats
  • Seamless design for print and digital distribution
  • Access to standardised pricing

Pricing

£249.96 a user a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jonathan.astin@cds.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

3 3 9 1 2 5 8 1 9 8 6 7 4 1 2

Contact

CDS Jonathan Astin
Telephone: 07904 570073
Email: jonathan.astin@cds.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
N/A
System requirements
N/A

User support

Email or online ticketing support
Email or online ticketing
Support response times
CDS Support Desk available 9am-5pm weekdays excluding bank holidays. Our standard SLA provides incident response targets based on severity, e.g. P1 loss of service – target resolution is 2hrs.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
CDS Support Desk available 9am-5pm weekdays excluding bank holidays. Our standard SLA provides incident response targets based on severity, e.g. P1 loss of service – target resolution in 2hrs.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
The onboarding process provides access to an end-to-end service for mobilising the cloud based web2print solution. Services include consultancy, requirements analysis, design of artwork, workflow design, template build and configuration, training, hosting and ongoing support.
As part of the onboarding process, we would identify the required templates, the functional requirements and workflow approval process. We would also seek a copy of the customer’s brand guidelines at this stage to familiarise ourselves with the components of the brand e.g colour palette, imagery, fonts and how these should work together to create the online templates.
After gathering the functional requirements, our team of professional graphic designers would then create the template artwork in InDesign, prior to passing the artwork to our development team who will build and programme the required functionality.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
CDS shall return to the customer all copies of artwork files, that were used to originate the online templates.
No other client data is held on the system..
End-of-contract process
On termination of the agreement, the user license shall terminate immediately and CDS shall return to the customer all copies of artwork files, that were used to originate the online templates.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None
Service interface
No
API
No
Customisation available
No

Scaling

Independence of resources
All CDS systems are actively monitored on all key system variables (e.g. RAM, CPU, Storage etc). The capacity of the system is also very closely monitored with triggers alerting the admin team in the event of increased capacity. All triggers operate at 60% capacity hence action to add additional resource is affected well in advance of any impact or availability of the system / service. Capacity planning is undertaken on an ongoing rolling basis.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
N/A
Data export formats
Other
Other data export formats
N/A
Data import formats
Other
Other data import formats
N/A

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
99.5% availability during service hours (9am - 5pm Monday to Friday).
Approach to resilience
The CDS private cloud is architected to be highly available with no single points of failure i.e. dual HA firewalls , load balances and multiple hypervisors. The solution is currently provided from a single data centre however subject to client requirements can be offered over greographically disparate data centres.
Outage reporting
Any oputages are reported via our ITIL Service Desk, which uses email alerts and telephone calls to designated support contacts.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
N/A
Access restriction testing frequency
Never
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
05/11/2004
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • Cyber Essentials
  • Cyber Essentials Plus

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
CDS is certificated to BS EN ISO 27001 – Information Security Management System and registered under the Data Protection Act 1998. (DPA No. Z5255664). CDS ensures client information is securely maintained through our audited processes and procedures. These are detailed in our SYSOPS which form part of our ISO27001 accreditation which is independently audited twice yearly. Our SYSOPS cover personnel and IT security requirements. All managers and staff within CDS will take steps to ensure that personal data is kept secure at all times against unauthorised or unlawful loss or disclosure. CDS employs a dedicated Security manager (ITSM) and runs a Security forum which is chaired by our Managing Director ensuring board level engagement.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
CDS operate a mature Change Management process, which is certified to the ISO 20000 standard. We ensure that all configuration or service changes are put through a controlled Change Management process, to ensure that impact and risk are managed, quality is maintained, and that changes are planned, documented and approved. Impact and risk assessment includes security considerations. Our Change Register is underpinned by a Configuration Management toolset and process, which charts the lifecycle of configuration items, and allows for them to be linked to service transactions, such as incidents and changes.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
CDS undertake periodic independent pen and vulnerability scanning of our networks and network services. This forms part of our ISO 27001 and Cyber Essentials Plus accreditation. CDS also undertake vulnerability scanning of client solutions during development and at the point of release. Subsequent scans form part of contractual agreements. CDS also run Nessus scans of the environment at least weekly. Identified vulnerabilities are assessed based upon the threat type and business risk. Those issues requiring attention form part of a remediation plan. The individual items are assigned a priority and are tracked through our ITIL service desk to completion.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
IDS and IPS are in place on firewalls which provide perimeter protection to our networks and are configured to alert on suspicious activity e.g. sql injection, XSS etc. Logs are also monitored using ManageEngine. Server Logs and Syslogs are harvested to a central reporting server and alerts are in place to notify suspicious activity such as repeated, failed administrator login attempts as wel as more sophisticated events indicating exfiltration attempts. Where relevant and appropriate, GPG13 logging is implemented – by way of example we implemted this level of reporting and alerting for the Metropolitan Police
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
CDS operate a mature Incident and Service Request Management process, certified to the ISO 20000 standard. The process is operated by our Service Management tool, which is interactive and can be configured to support the ticket workflow and metrics agreed with customers. Customers can report and update incidents via our interactive portal, email and telephone. Though we operate a core Incident Management policy and process, these can be tailored within customers Service Level Agreements to support common incidents and events. We operate a separate Major Incident Management process, which can provide incident reports, post-mortems etc., when criteria are triggered.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£249.96 a user a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jonathan.astin@cds.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.