Firewall Management Service

Managed Firewall is a highly skilled, resource-intensive operation, that requires specialist attention 24/7. In response, SecurityHQ's certified experts secure your network infrastructure systems to provide secured network by managing firewalls, so that you can focus on delivering your services, uninterrupted. SecurityHQ supports Checkpoint, Cisco, Fortinet, Palo Alto and Juniper Networks


  • Expert Analysts certified in leading firewall technologies
  • 24/7 Change Management support
  • ITIL Compliance
  • 24/7 Health Monitoring
  • 24/7 Threat Monitoring
  • Compliance Reporting for PCI DSS, NERC-CIP, HIPAA and SOX
  • Firewall Optimisation
  • 24/7 transparent & auditable collaboration, Incident Management


  • Address internal skill shortages & staff costs
  • 24/7 Change Management support.
  • 24/7 Incident Management and problem resolution
  • Improve security, compliance, and business agility.
  • Optimise security policies
  • Reduce attack surface for mitigation of cyber threats.
  • Single pane of glass for managing security policies across network


£500 to £2,800 a device a month

Service documents


G-Cloud 12

Service ID

3 3 7 5 1 8 3 7 9 1 5 6 0 4 7


SecurityHQ Chris Cheyne
Telephone: 0203456029


Planning service


Training service provided

Setup and migration

Setup or migration service available

Quality assurance and performance testing

Quality assurance and performance testing service

Security testing

Security services
Security services type
  • Security risk management
  • Security design
  • Security incident management

Ongoing support

Ongoing support service

Service scope

Service constraints
Customer shall have a existing, vendor supported Firewall (hosted on premise or in the cloud). Supported vendors include Cisco, Fortinet, Checkpoint, Palo Alto, Juniper.

User support

Email or online ticketing support
Email or online ticketing
Support response times
For existing clients we have response time of 15 minutes for Security Incidents and Service tickets with P1 severity. For all other requests we respond within 30 minutes.
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Web Chat is accessible for existing clients. Through our web chat, client can raise service requests for additional information about incident tickets, incident investigation or generate ad-hoc reports.
Web chat accessibility testing
Web chat testing for assistive technology users is yet to be performed.
Support levels
We provide four level support for security incident detection and response - Level 1 (L1), Level 2 (L2), Level 3 (L3) and Level 4 (L4)
1. We provide incident response support to all our customers. Critical and major incidents are support by our L3/L4 level Engineers and Minor are supported by L2 Engineers. 2. Additionally, clients can raise service requests with our team for support, ad-hoc reports or any specific queries. Depending on the severity of the service requests, SOC team responds within the SLA period. 3. We also have dedicated Service Delivery Manager (SDM) identified for each customer. He/She is responsible for quality of service, coordination, escalations and to ensure timely delivery of our services to the client.


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)


£500 to £2,800 a device a month
Discount for educational organisations

Service documents