SecurityHQ
Firewall Management Service
Managed Firewall is a highly skilled, resource-intensive operation, that requires specialist attention 24/7. In response, SecurityHQ's certified experts secure your network infrastructure systems to provide secured network by managing firewalls, so that you can focus on delivering your services, uninterrupted. SecurityHQ supports Checkpoint, Cisco, Fortinet, Palo Alto and Juniper Networks
Features
- Expert Analysts certified in leading firewall technologies
- 24/7 Change Management support
- ITIL Compliance
- 24/7 Health Monitoring
- 24/7 Threat Monitoring
- Compliance Reporting for PCI DSS, NERC-CIP, HIPAA and SOX
- Firewall Optimisation
- 24/7 transparent & auditable collaboration, Incident Management
Benefits
- Address internal skill shortages & staff costs
- 24/7 Change Management support.
- 24/7 Incident Management and problem resolution
- Improve security, compliance, and business agility.
- Optimise security policies
- Reduce attack surface for mitigation of cyber threats.
- Single pane of glass for managing security policies across network
Pricing
£500 to £2,800 a device a month
Service documents
Framework
G-Cloud 12
Service ID
3 3 7 5 1 8 3 7 9 1 5 6 0 4 7
Contact
SecurityHQ
Chris Cheyne
Telephone: 0203456029
Email: chris@securityhq.com
Planning
- Planning service
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- Yes
- Security services type
-
- Security risk management
- Security design
- Security incident management
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- Customer shall have a existing, vendor supported Firewall (hosted on premise or in the cloud). Supported vendors include Cisco, Fortinet, Checkpoint, Palo Alto, Juniper.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- For existing clients we have response time of 15 minutes for Security Incidents and Service tickets with P1 severity. For all other requests we respond within 30 minutes.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Web Chat is accessible for existing clients. Through our web chat, client can raise service requests for additional information about incident tickets, incident investigation or generate ad-hoc reports.
- Web chat accessibility testing
- Web chat testing for assistive technology users is yet to be performed.
- Support levels
-
We provide four level support for security incident detection and response - Level 1 (L1), Level 2 (L2), Level 3 (L3) and Level 4 (L4)
1. We provide incident response support to all our customers. Critical and major incidents are support by our L3/L4 level Engineers and Minor are supported by L2 Engineers. 2. Additionally, clients can raise service requests with our team for support, ad-hoc reports or any specific queries. Depending on the severity of the service requests, SOC team responds within the SLA period. 3. We also have dedicated Service Delivery Manager (SDM) identified for each customer. He/She is responsible for quality of service, coordination, escalations and to ensure timely delivery of our services to the client.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Pricing
- Price
- £500 to £2,800 a device a month
- Discount for educational organisations
- No