Sputnik Digital

Hosting

We review the project requirements and implement suitable, scalable and secure hosting, supported by ongoing server management.

Features

  • Simple Storage Service
  • Security and resilience
  • Cost-Effectiveness
  • Flexibility and Openness
  • Scalable and high-performance
  • Failover support
  • Highly reliable
  • Capital-expenditure free
  • Load balancing
  • Disaster recovery

Benefits

  • Quickly and securely host your applications
  • Only for the computer power and storage you need
  • Scalable, reliable, and secure global computing infrastructure
  • Autoscaling, and Elastic Load Balancing, scale on demand.
  • Easy to use fully managed service
  • Disaster recovery processes for extra protection
  • Backup all of your data
  • Assists with business continuity

Pricing

£400 to £10000 per unit per year

Service documents

G-Cloud 9

336350007728233

Sputnik Digital

Andy Nicol

07713119699

andy@sputnik.digital

Service scope

Service scope
Service constraints None
System requirements
  • PHP
  • MySQL

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 2 hours during working hours. Within 4 hours outside of working hours.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.0 AA or EN 301 549 9: Web
Web chat accessibility testing None.
Onsite support Yes, at extra cost
Support levels We provide working hours or out of hours support for user support and disaster recovery within an agreed SLA. Support starts from £400 / month.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started User training is provided on request.
Service documentation No
End-of-contract data extraction We work with the client to find a suitable solution.
End-of-contract process The price of the contract includes hosting provision for the length of the contract.

Any assistance with data migration or development is available at an additional cost on request.

Using the service

Using the service
Web browser interface No
API No
Command line interface Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
Using the command line interface Users can access our service using SSH.

Scaling

Scaling
Scaling available Yes
Scaling type
  • Automatic
  • Manual
Independence of resources We provide dedicated or virtual machines to ensure the solution is not affected by high demand for other customers' projects.
Usage notifications Yes
Usage reporting Other

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types Reports on request

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Amazon Web Services

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Files
  • Databases
Backup controls Full support is offered by our team to assist with backups.
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Supplier controls the whole backup schedule
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability This is agreed as part of the negotiation.
Approach to resilience Available on request.
Outage reporting We use external tools such as ping tests to monitor and report outages.

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
  • Username or password
Access restrictions in management interfaces and support channels By Default, we restrict access by IP address and username/password.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Username or password
Devices users manage the service through Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards CSA CCM version 3.0
Information security policies and processes All new projects are risk assessed, and processes implemented accordingly.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Client requirements are required by email, and logged in a contact report.

Change requests are assessed by the technical team and discussed with the client.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Servers and hosted projects are regularly reviewed by the technical team.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach The technical team are notified of serious incidents where they are triaged and responded to accordingly.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Incidents are dealt with on an individual basis.
Users report incidents by telephone, email or trouble ticket.
We report back to users any actions taken after an incident.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used VMware
How shared infrastructure is kept separate AWS provides this be default.

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £400 to £10000 per unit per year
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Terms and conditions document View uploaded document
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