Vodafone Limited

Office 365 - Government

Office 365 is your customer’s virtual briefcase which enables your customers to communicate, share ideas with colleagues and clients, organise projects, turn raw data into outstanding interactive reports, and create dynamic team sites.

Features

  • Applications, settings, functionality are intuitive, so learning curve is minimal
  • Hosted in the cloud, software up-to-date. No licenses or upgrades
  • Easy and secure access to information on virtually any device
  • Double the encryption of online banking, data saved on cloud

Benefits

  • 50GB email inbox
  • Microsoft Exchange ActiveSync. Skype for Business
  • Collaborate easily in real time
  • High-definition video conferencing
  • Screen sharing
  • Real-time note-taking
  • Access latest versions of Office tools
  • Available to install on multiple devices, i.e. mobile or tablet
  • Creating sites to share documents and information with colleagues/customers
  • 1TB base tenant storage plus 500MB per user account

Pricing

£2.60 per licence per month

Service documents

G-Cloud 9

335815302466760

Vodafone Limited

Rebecca Francis

+44 (0) 7901115724

frameworks_team@vodafone.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to CRM Dynamics/ Azure / Enterprise Mobility Security (EMS)
Cloud deployment model Public cloud
Service constraints No.
System requirements
  • Windows 7 and above
  • MAC operating system
  • Android
  • Ios

User support

User support
Email or online ticketing support No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support No
Support levels We mirror Microsoft support SLA / Microsoft support SLA if non- critical are "best endeavors" vs. critical SLA is 2 hours
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Support team is available (see hours above) and there are how to videos available on the online platform (Vodafone Cloud Services Marketplace)
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Data extraction from platform is the customers responsibility- this can be completed via the O365 admin portal
End-of-contract process Exit charges may apply.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
  • Windows Phone
  • Other
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Mobile version are "lite offering" of the product. For the full experience desktop should be utilised.
Accessibility standards None or don’t know
Description of accessibility License activated - > software installed -> use service (most have internet connection)
Accessibility testing N/a
API Yes
What users can and can't do using the API Microsoft API - Vodafone have no control of what services can and can not be used
API documentation No
API sandbox or test environment No
Customisation available No

Scaling

Scaling
Independence of resources N/a

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Reseller (no extras)
Organisation whose services are being resold Microsoft Office 365

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency Never
Protecting data at rest Other
Other data at rest protection approach Microsoft responsibility
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Via the O365 admin portal
Data export formats
  • CSV
  • Other
Other data export formats PST
Data import formats
  • CSV
  • Other
Other data import formats PST

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks For data in transit, Microsoft Office 365 uses industry-standard secure transport protocols, such as TLS/SSL, between user devices and Microsoft datacentres. This applies to protocols on any device used by clients, such as Skype for Business Online, Outlook, and Outlook on the web.
Data protection within supplier network Other
Other protection within supplier network For data at rest, Office 365 deploys BitLocker with AES 256-bit encryption on servers that hold all messaging data, including email and IM conversations, as well as content stored in SharePoint Online and OneDrive for Business. BitLocker volume encryption addresses the threats of data theft or exposure from lost, stolen, or inappropriately decommissioned computers and disks

Availability and resilience

Availability and resilience
Guaranteed availability Microsoft Service (it is their responsibility)
Approach to resilience Microsoft Service (it is their responsibility)
Outage reporting Via the Office 365 admin portal (Health dash board)

Identity and authentication

Identity and authentication
User authentication needed No
Access restrictions in management interfaces and support channels Vodafone Support representatives have Global Administrative Access to the customers Microsoft Tenant in order to be able to provide support services. Other Vodafone representatives do not have any access to customer interfaces or data
Access restriction testing frequency Never
Management access authentication Other

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Lloyd's Register Quality Assurance Ltd
ISO/IEC 27001 accreditation date 14/09/2016
What the ISO/IEC 27001 doesn’t cover N/a
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security No
Security governance accreditation Yes
Security governance standards Other
Other security governance standards Microsoft Trust Centre – Compliance page, https://www.microsoft.com/en-us/trustcenter/compliance
Information security policies and processes Microsoft Trust Centre – Compliance page, https://www.microsoft.com/en-us/trustcenter/compliance

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Microsoft Trust Centre – Compliance page, https://www.microsoft.com/en-us/trustcenter/compliance
Vulnerability management type Undisclosed
Vulnerability management approach Microsoft Trust Centre – Compliance page, https://www.microsoft.com/en-us/trustcenter/compliance
Protective monitoring type Undisclosed
Protective monitoring approach Microsoft Trust Centre – Compliance page, https://www.microsoft.com/en-us/trustcenter/compliance
Incident management type Undisclosed
Incident management approach Microsoft Trust Centre – Compliance page, https://www.microsoft.com/en-us/trustcenter/compliance

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £2.60 per licence per month
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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