Identity Methods Limited

Robotic Process Automation (RPA)

Robotic Process Automation describes the Utilisation of a virtual workforce to complete low complexity, high volume tasks by augmenting the human workforce with the end result of driving productivity freeing up resource to perform the tasks that require emotional/complex input.

Features

  • Cognitive Machine Reading
  • Live Chat bots
  • Advanced Analytics
  • Machine Learning
  • Intelligent Data capture Engine

Benefits

  • Enhanced Human Resource Efficiency
  • Faster Order Processing

Pricing

£6300 to £500000 per unit per year

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

3 3 5 5 8 6 3 7 8 9 4 5 4 7 7

Contact

Identity Methods Limited

Ian Collard

0207 711 0033

gcloud@identitymethods.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
RPA can be taught to operate a software like a human would, to a degree. The virtual worker isn't a human but the list of processes a virtual worker can perform is extremely large and always growing
Cloud deployment model
Hybrid cloud
Service constraints
No known service constraints
System requirements
  • Must have VPN
  • Hardware to host Virtual worker
  • Firewall configurations need to be correct
  • Adequate Bandwidth
  • List of target applications
  • List of login details for the virtual worker

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within purchased Service Level Agreement:

Standard Service - 4 Hours
Standard Plus Service - 2 Hours
Premium Service - 1 Hour
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
No
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
None has been carried out
Onsite support
Onsite support
Support levels
Standard: 1x charge
Standard plus: 1.5x charge
Premium: 2x charge
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We would perform a workshop to enable you to understand how the virtual workers work. We would then ask you to come up with processes that you believe could be automated. Once this is complete then we would look for more processes that are similar and performed regularly enough. Throughout this introduction we will be enabling the customer to gain more of an understanding how the virtual workers work and therefore the only limiting factor is the saturation of the workers time.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
None of the data ever leaves the initial hosted environment. The virtual worker acts the same way another employee would. If the contract comes to an end the virtual worker will not be active as the licence would end and it's access could be revoked like a terminated employee.
End-of-contract process
We would include all licences, consulting and development in the costs. There are additional costs for different levels of packages/support.

Using the service

Web browser interface
No
Application to install
Yes
Compatible operating systems
Windows
Designed for use on mobile devices
No
Service interface
Yes
Description of service interface
TBA
Accessibility standards
WCAG 2.1 AAA
Accessibility testing
TBA
API
Yes
What users can and can't do using the API
This is soon to change as we have a product currently in development.
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The virtual workers act as an extension to your current FTE's. They are able to replicate the processes you currently perform and are therefore limitless in terms of customisation. They will mould to do whatever is required of them in order to free up resource that is more complex. We also offer a plethora of different options in order to meet different requirements. We would guide the client in making a decision on software that best suited them.

Scaling

Independence of resources
A service would be delivered to specifically to that contract, so no other users would be sharing virtual workers unless asked for by that client. Therefore the only saturation of the virtual workers comes from said client.

Analytics

Service usage metrics
No

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Antworks, Thoughtonomy and T-Plan

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
N/A
Data export formats
ODF
Data import formats
ODF

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
The virtual workers would have 100% up-time while the hosted service of the client was online
Approach to resilience
There is no datacentre required as the bots are hosted by the client. If this isn't possible then the information can be made available on request
Outage reporting
There is an application and if configured the virtual workers could be programmed to output an alert email if required.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication
The user journey can be moulded to the customers desires. We have history of working with many of the above.
Access restrictions in management interfaces and support channels
The virtual worker can only work with the credentials it is given.
Access restriction testing frequency
At least every 6 months
Management access authentication
Other
Description of management access authentication
Any that you choose from the above that a human alternative would use or is currently using

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
TBC
ISO/IEC 27001 accreditation date
TBC
What the ISO/IEC 27001 doesn’t cover
TBC
ISO 28000:2007 certification
Yes
Who accredited the ISO 28000:2007
TBC
ISO 28000:2007 accreditation date
TBC
What the ISO 28000:2007 doesn’t cover
TBC
CSA STAR certification
Yes
CSA STAR accreditation date
TBC
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
TBC
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
The data never leaves the clients current environment. The bots only perform what they are told and do not store the data anywhere other than the API that is configured from the client themselves.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
The virtual workforce is configured with the current environment. Therefore the software would work based on the clients needs
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
The virtual workforce is configured with the current environment. Therefore the software would work based on the clients needs
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
The virtual workforce is configured with the current environment. Therefore the software would work based on the clients needs
Incident management type
Supplier-defined controls
Incident management approach
The virtual workforce is configured with the current environment. Therefore the software would work based on the clients needs

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Pricing

Price
£6300 to £500000 per unit per year
Discount for educational organisations
Yes
Free trial available
No

Service documents

Return to top ↑