PA Consulting Services Limited (UK)

Developing Service Integration (SIAM) Strategy

Cloud services are valuable additions to an IT estate, but can multiply number of suppliers, working relationships and interfaces beyond control. PA’s service integration strategy framework allows clients to rapidly develop a strategy for Service Integration and Management (SIAM) in a multi-sourcing environment, across both cloud and traditional IT services.

Features

  • Embrace the benefits of multi-sourcing, tower model and SIAM
  • Tailored service integration approach for specific client needs
  • Address risks associated with integrating multiple IT towers and suppliers
  • Full end-to-end service integration combining in-house and cloud-sourced solutions
  • Better service quality applying best-of-breed approach and greater flexibility
  • Better adherence to SLAs and KPIs
  • Improved customer satisfaction and cost saving
  • Maintaining competitive leverage after contract signature
  • Improved and consistent lean and agile processes across towers

Benefits

  • Driven by client’s specific business needs and key drivers
  • Takes into account the client’s risk appetite and organisational maturity
  • Develops strategy to integrate cloud and traditional estate services
  • Develops strategy on managing service integration in multi-sourcing models
  • Tailored approach based on best practice methodology
  • Independent and not biased towards any pre-defined solution
  • Consistent delivery of services across towers and suppliers
  • Better and consistent reporting across all towers and suppliers
  • Better co-ordination of services across all towers and suppliers
  • Reduce / eliminate waste

Pricing

£680 per person per day

Service documents

G-Cloud 9

334337967000065

PA Consulting Services Limited (UK)

Rob Mettler

0207 730 9000

cloud@paconsulting.com

Planning

Planning
Planning service Yes
How the planning service works We typically support buyers across a range of activities including:
- Confirming the types of cloud services that are most appropriate, across Infrastructure, Platform and Software as a Service.
- Estimating the likely use patterns to inform the design of cloud services
- Assessing the suitability of existing products to migrate to the cloud and whether alternatives exist in the cloud environment
Planning service works with specific services No

Training

Training
Training service provided Yes
How the training service works PA is independent from all vendors and provides impartial advice and training. We can provide training services for any cloud software service and any hosting service. We have strong partnerships with a number of vendors inc: Microsoft, AWS, Google, UK Cloud, Crown Hosting and others, which allows us to do this. We also provide certified courses in Scales Agile (SAFe) and cyber security areas tailored specifically for cloud software and hosting capabilities.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Our pioneering, and award winning, work in cloud adoption has enabled a range of clients, including those with sensitive data and business processes to protect, to successfully exploit public cloud services from the major providers including AWS, Google and Microsoft. PA offers a full lifecycle of services to support your cloud adoption journey which are tailored to your situation and focused on achieving your outcomes. We work closely with you to develop your overall cloud and hosting strategy through to defining and implementing the required target operating model to successfully exploit cloud including establishing new capabilities and ways of working (e.g. DevOps and Agile). PA recognises the importance of resilience and cyber security across cloud architectures and our Digital Trust team, who have worked with the most sensitive areas of UK government, bring a range of security testing and assurance capabilities that cover every aspect of enterprise cloud security. Our Migration and Transformation capabilities assess existing applications to identify and execute the preferred cloud migration approach (“lift and shift” or re-architect) supported by a strong business case. Our Digital Operations team brings the new blend of capabilities (people, processes and tools) required to successfully manage and optimise your cloud solutions.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works PA is committed to ensuring that it always delivers the highest levels of quality to its clients. PA’s remuneration policy is based heavily on performance for clients, and is validated by specific feedback channels from clients to PA. The primary mechanism for capturing our clients’ views is through our Client Satisfaction Survey process, in which we seek feedback on PA’s performance on specific assignments. PA takes this process seriously and thus the review is normally carried out by an independent member of PA’s senior management group in a face-to-face meeting with the client.
The Partner in Charge of the assignment will hold an active leadership role with ultimate responsibility for the delivery of all our work to meet client’s needs and in a manner that meets the client's culture and values. PA holds an IS09000 certification.

Security testing

Security testing
Security testing service Yes
Security testing type
  • Penetration testing
  • IT Health Checks
  • Risk analysis
  • Other
Other security testing
  • Enterprise security including Policy, Process, Standards, People, Information and Technology
  • Legislative and policy compliance assessment (including GDPR)
  • Security standards compliance assessment (ISO27001, PAS555)
  • Enterprise and security architecture design assurance
  • Information governance and management testing
  • Business process (including security incident management process)
  • Change management assessment, insider threat assessment, full suite penetration testing
  • Code reviews and server hardening, eDiscovery and digital forensic analysis
  • Device analysis, encryption analysis, network investigations and data acquisition
Accredited security testers Yes
Security testing accreditations
  • Tigerscheme
  • CREST
  • Other
Other security testing accreditations
  • Offensive Security Certified Professional; Offensive Security Wireless Professional
  • Cyber Scheme: Cyber Scheme Team Member
  • 7Safe Ethical Hacking Certifications: CSTA, CSTP, CWSA; CMST; CAST
  • ISC²: Certified Information Systems Security Professional (CISSP)
  • ISC²: Certified Secure Software Lifecycle Professional (CSSLP)
  • ISACA: Certified Information Security Manager (CISM)
  • ISACA: Certified in Risk and Information Systems Control
  • Qualys: QualysGuard Certified Specialist
  • BSI: ISO/IEC 27001 Lead Auditor
  • PCI Council: QSA; IISP Memebrs (Associate to Fellow)
Certified Professional (CCP) risk analysts Yes

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works We provide a range of managed service support capabilities for our clients. This includes first line user support through to third line technical software support. We make use of an existing service desk that already provides extended UK business hours support for over 35,000 users. We also offer offshore support capabilities to provide lower cost application support services and software development

Service scope

Service scope
Service constraints There are no significant limitations in our service offering. Please note that we are required by data protection regulation and law to ensure that UK personally identifiable data is handled within the UK.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times PA generally works on client site as part of your team, as such we are available immediately to respond to questions and queries. In the unlikely event that on site teams are unable to answer questions, We have over 2500 consultants knowledgeable in areas covering Architecture, Software, DevOps, procurement, Sourcing and more, who are available to provide additional advice and input. Out of office hours our response times are as agreed with the client and recompense with their needs.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.0 AA or EN 301 549 9: Web
Web chat accessibility testing .
Support levels We adapt our support to the needs of the users and can offer most support levels requested by clients. We have provided all combinations of first, second, and third line support to our clients; we have provided all combinations of UK business hours, UK extended business hours, US business hours and 24/7 support facilities to our clients. We have provided both real-time telephone support, email support, and on-call support.
The costs of each of these models is tailored to the specific needs of our clients to ensure the right level of support is provided to the service in question.
In all of our client engagements there will be a dedicated account manager – and typically a cloud support engineer or technical account manager depending on the needs of the client.

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Microsoft, AWS, Google, UK Cloud and others

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £680 per person per day
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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